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Technical Operations Manager Jobs in Daphne, AL (NOW HIRING)

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

... to manage all details to perfection and deliver desired results. Provide remote technical support ... operations, offering room to grow into advanced engineering, networking, or leadership roles. From ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

... to manage all details to perfection and deliver desired results. Provide remote technical support ... operations, offering room to grow into advanced engineering, networking, or leadership roles. From ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

... to manage all details to perfection and deliver desired results. Provide remote technical support ... operations, offering room to grow into advanced engineering, networking, or leadership roles. From ...

FocusKPI

Marketing Operations Analyst

Mobile, AL · On-site

This is a hands-on technical role, ideal for someone who thrives in ambiguity, works autonomously ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI

Marketing Operations Analyst

Mobile, AL · On-site

This is a hands-on technical role, ideal for someone who thrives in ambiguity, works autonomously ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

kgs

Operations Research Analyst (IMSEVM) Specialist

Mobile, AL · Hybrid

$97K - $115K/yr

Koniag Management Solutions, LLC a Koniag Government Services company , is seeking an Operations ... Bachelor's Degree in engineering, technical, or business-related field * Minimum of five (5) years ...

kgs

Operations Research Analyst (IMSEVM) Specialist

Mobile, AL · Hybrid

$97K - $115K/yr

Koniag Management Solutions, LLC a Koniag Government Services company , is seeking an Operations ... Bachelor's Degree in engineering, technical, or business-related field * Minimum of five (5) years ...

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Technical Operations Manager information

See Daphne, AL salary details

$30.9K

$79.4K

$125.7K

How much do technical operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical operations manager in Daphne, AL is $79,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $97,000.00 per year, depending on experience, location, and employer.

What does a technical operations manager do?

A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.

What are the key skills and qualifications needed to thrive as a technical operations manager?

To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.

What are some common challenges faced by technical operations managers and how can they be addressed?

Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.

What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?

AspectTechnical Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPAssociate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentOversees teams, manages projects, strategic planningMonitors network systems, troubleshoots issues, performs maintenance
Employer & IndustryTech companies, service providers, large enterprisesTelecom, internet service providers, data centers

The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

Is a technical operations manager a high paying job?

A technical operations manager typically earns a competitive salary that reflects their experience, technical skills, and industry. Salaries can vary based on location, company size, and certifications, but it is generally considered a well-paying role within the technology and operations sectors.

What job categories do people searching Technical Operations Manager jobs in Daphne, AL look for?

The top searched job categories for Technical Operations Manager jobs in Daphne, AL are:

What cities near Daphne, AL are hiring for Technical Operations Manager jobs?

Cities near Daphne, AL with the most Technical Operations Manager job openings:

Technical Operations Manager jobs near you
Infographic showing various Technical Operations Manager job openings in Daphne, AL as of August 2026, with employment types broken down into 93% Full Time, 2% Temporary, and 5% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $79,385 per year, or $38.2 per hour.

CX Specialist I, VoIP

C Spire

Mobile, AL • On-site

Full-time

Medical, Retirement

Re-posted 7 days ago

C Spire rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments

Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

What C Spire employees say

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