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Technical Operations Assistant Jobs in Harvard, MA

Quest Diagnostics

Lab Assistant I

Marlborough, MA · On-site

$16.60/hr

Lab Assistant I - Marlborough, MA, Monday to Friday, 9:00 PM to 5:30 AM Pre-Analytical Assistant I is responsible for general support functions within the Technical Operations Department. Pay range ...

Amtech

Technical Support Specialist

Westford, MA

... and operations of products. · Support occasional after-hours calls and travel as needed for ... and measurements to assist with troubleshooting and diagnostics such as Ohm's Law, power ...

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All JobsTechnical Operations JobsTechnical Operations Assistant JobsTechnical Operations Assistant Jobs in Harvard, MA

Technical Operations Assistant information

See Harvard, MA salary details

$19.4K

$45.1K

$78K

How much do technical operations assistant jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical operations assistant in Harvard, MA is $45,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $44,900.00 per year, depending on experience, location, and employer.

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

How much does a technical operations assistant get paid?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What cities near Harvard, MA are hiring for Technical Operations Assistant jobs? Cities near Harvard, MA with the most Technical Operations Assistant job openings:
Technical Operations Assistant jobs near you
Infographic showing various Technical Operations Assistant job openings in Harvard, MA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,141 per year, or $21.7 per hour.

SOC- Full Time, Mon-Fri, 1st Shift

Securitas

Framingham, MA • On-site

$23.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 991 frontline employees who took The Breakroom Quiz

64th of 116 rated security

Job description


Command Center Supervisor
Location: Framingham, MA
Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Pay Rate: $23.69/hour
We help make your world a safer place.
Securitas is a global leader in security services, providing advanced and sustainable solutions across 47 countries with over 355,000 employees and 150,000 clients worldwide. We play an essential role in protecting people, property, and assets while fostering a safe and secure environment for our clients and communities.
Position Overview
We are seeking a Command Center Supervisor with a strong blend of security operations, technology, and leadership experience. This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering with IT, Facilities, and third-party vendors to resolve technical and operational issues.
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong leadership, communication, and analytical skills. Experience with Genetec access control and video management systems is highly preferred.
Key Responsibilities
  • Command Center Operations: Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows.
  • System Monitoring: Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance.
  • Incident Management: Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation.
  • Technical Coordination: Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues.
  • Access Control: Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies.
  • Video Surveillance: Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms.
  • Audits & Compliance: Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards.
  • Reporting & Documentation: Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records.
  • Leadership: Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence.
  • Customer Service: Maintain professional communication with employees, clients, emergency responders, and internal stakeholders.
Qualifications
  • Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment
  • Strong understanding of physical security systems, including access control, CCTV, and alarm monitoring
  • Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues
  • Excellent leadership, organizational, and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to remain calm and make sound decisions in high-pressure situations
  • Intermediate computer proficiency with experience using security management software
  • Genetec experience strongly preferred
Requirements
  • Must be at least 18 years of age
  • High school diploma, GED, or equivalent
  • Reliable transportation and communication
  • Legal authorization to work in the United States
  • Ability to read, write, and speak English effectively
  • Previous supervisory or leadership experience preferred
  • Prior experience with security technology, incident management, or command center operations strongly preferred
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with employer match
  • Paid time off, paid training, and company-provided uniforms
  • Company-paid life insurance
  • Employee Assistance Program (EAP)
  • Wellness and financial support programs
  • Employee discount programs (vehicles, electronics, travel, and more)
Join Securitas and help lead critical security operations while building your career with a global leader in protective services.
Apply now at SecuritasJobs.com
Securitas is an Equal Opportunity Employer (EOE/M/F/Vets/Disabilities). All qualified applicants will receive consideration for employment without regard to legally protected status.
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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