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Technical Operations Assistant information

See Baton Rouge, LA salary details

$18.2K

$42.5K

$73.5K

How much do technical operations assistant jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical operations assistant in Baton Rouge, LA is $42,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $42,200.00 per year, depending on experience, location, and employer.

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What is a technical operations assistant's salary?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Salaries often include benefits such as health insurance and paid time off.

What job categories do people searching Technical Operations Assistant jobs in Baton Rouge, LA look for?

The top searched job categories for Technical Operations Assistant jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Technical Operations Assistant jobs?

Cities near Baton Rouge, LA with the most Technical Operations Assistant job openings:

Technical Operations Assistant jobs near you

Technical Resource and Operations Manager

Envoc

Baton Rouge, LA • On-site

Full-time

Re-posted 8 days ago

Job description

Description

The Technical Resource & Operations Manager is responsible for ensuring Envoc's technical talent is effectively aligned with client needs, business priorities, and employee career growth. This role serves as the bridge between engineering leadership, project management, sales, and people operations to optimize resource allocation, workforce planning, and employee development.

The Technical Resource & Operations Manager balances business demands with employee engagement by understanding team capacity, technical skillsets, project requirements, and individual career goals. Success in this role results in high employee utilization, successful project staffing, strong employee retention, and exceptional client delivery.

The Technical Resource & Operations Manager is responsible for ensuring the Customer Support organization has the technical knowledge, staffing, documentation, and support resources necessary to deliver excellent service while enabling successful onboarding and long-term adoption of Envoc's SaaS products.

Requirements

Resource Planning & Allocation
  • Manage company-wide technical resource planning across all client and internal projects.
  • Assign developers, architects, QA engineers, DevOps engineers, designers, and technical specialists based on project requirements, skills, availability, and career development goals.
  • Monitor employee utilization and capacity to maximize efficiency while preventing burnout.
  • Maintain accurate forecasting for upcoming staffing needs.
  • Partner with project managers to proactively resolve staffing conflicts and changing priorities.
Workforce Planning
  • Forecast hiring needs based on project pipeline and sales forecasts.
  • Identify technical skill gaps and recommend hiring or training strategies.
  • Collaborate with recruiting throughout the hiring process.
  • Assist leadership with succession planning and long-term workforce strategy.
Employee Development
  • Conduct regular one-on-one meetings with assigned technical employees.
  • Support career path development and individual growth plans.
  • Partner with technical leaders to identify coaching and mentoring opportunities.
  • Assist with performance management and employee engagement initiatives.
  • Identify training opportunities to strengthen technical capabilities.

Support and Operational Readiness

  • Manage support teams to ensure delivery readiness
  • Help track support KPIs and SLA performance
  • Support internal product training and knowledge transfer
  • Improve delivery and support documentation
Project Collaboration
  • Partner with Project Managers to understand project timelines and staffing requirements.
  • Collaborate with Sales during project estimation to validate resource availability.
  • Assist leadership with prioritization when resource constraints exist.
  • Help ensure project teams are balanced with appropriate experience levels.
Performance & Metrics

Monitor and report key operational metrics including:

  • Billable utilization
  • Resource capacity
  • Forecast accuracy
  • Bench time
  • Employee workload
  • Staffing lead time
  • Hiring projections
  • Employee retention
  • Skills inventory

Provide regular reporting and recommendations to executive leadership.

Communication & Leadership
  • Serve as the primary point of contact for resource-related decisions.
  • Facilitate communication between technical teams, project managers, leadership, and HR.
  • Promote transparency around staffing priorities and business needs.
  • Foster collaboration and accountability across departments.
Process Improvement
  • Develop and improve resource management processes and tools.
  • Maintain accurate employee skills matrices.
  • Recommend improvements to project staffing workflows.
  • Continuously improve forecasting accuracy and reporting capabilities.
QualificationsRequired
  • Bachelor's degree in Business, Information Technology, Human Resources, Project Management, or a related field (or equivalent experience).
  • 5+ years of experience in technical resource management, project management, engineering management, operations, or consulting.
  • Experience managing competing priorities across multiple projects.
  • Strong organizational and analytical skills.
  • Excellent interpersonal and communication abilities.
  • Ability to influence without direct authority.
  • Advanced experience with spreadsheets and reporting tools.
Preferred
  • Experience within a custom software development or technology consulting company.
  • Understanding of Agile software development methodologies.
  • Experience with project management software.
  • Familiarity with technical roles including software engineering, QA, DevOps, UX/UI, cloud engineering, and solution architecture.
  • Experience with resource planning or Professional Services Automation (PSA) tools.
Core Competencies
  • Strategic Resource Planning
  • Workforce Forecasting
  • Relationship Management
  • Conflict Resolution
  • Capacity Planning
  • Data Analysis
  • Organizational Agility
  • Coaching & Employee Development
  • Decision Making
  • Communication
  • Collaboration
  • Business Acumen
Success Measures

Success in this role means the right people are assigned to the right work at the right time while supporting employee growth and delivering exceptional client outcomes. A successful Technical Resource Manager improves utilization, reduces staffing delays, strengthens employee engagement, enables predictable project delivery, and helps Envoc scale efficiently while living its core values of learning, innovation, professionalism, accountability, and sharing knowledge.

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