Technical Operations Assistant Jobs in Wisconsin

Northwood Technical College is seeking applications from qualified candidates for a part-time/LTE Public Safety Simulation Specialist at the Rice Lake Campus.

This is a grant-funded, limited-term employment (LTE) position with funding currently secured through June 30th, 2027. Opportunities for continuation will be evaluated based on program needs, funding availability, and performance.

The Public Safety Simulation Specialist is responsible for the daily technical operations and creating scenarios for simulations at the Immersive Interactive room in Rice Lake. The Specialist maintains simulators and support equipment, troubleshoots problems with simulators and support systems, and performs preventative maintenance and repair of simulators and related technology in the simulation environment.

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation – Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Understand the use and operation of different simulation technologies and educational software used in the Immersive Interactive room, ranging from high fidelity mannequins, advanced procedural task trainers, basic task trainers, and related medical equipment necessary to provide a highly immersive training environment.
• Develop technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, and repair of all simulation equipment in the Immersive Interactive room.
• Create custom scenarios for use in the simulation room.
• Prepare the facility, mannequins, audiovisual systems, and equipment for training sessions; clean up and reset equipment after educational sessions.
• Operate and interact with audiovisual equipment used during live simulation-based training.
• Assist with installing and configuring hardware and software updates provided by vendors.
• Assist in researching equipment and supply vendors and upgrading simulation equipment and supplies.
• Assist with the organization of equipment and supplies in storerooms.
• Monitor equipment performance, safety, and certification.
• Perform routine, preventive maintenance of equipment (according to manufacturers' recommendations) and repairs to ensure that equipment is operational.
• Maintain and troubleshoot problems with simulators, the AV system, and support equipment.
• Serve as a point of contact and interface with equipment manufacturers to maintain functionality, repair equipment, and fix system problems; maintain a record of repairs.
• Serve as a resource and assist with training instructors and staff in the use of simulation equipment.
• Keep abreast with new developments in simulation technology.
• Support other simulation sessions, trainings, tours, and events for internal and external groups and/or individuals.
• Assist with monitoring and tracking of utilization statistics for events and training for the Immersive Interactive room in Rice Lake.
• Coordinate and collaborate with Public Safety, Instructional Technology and other collegewide staff, as relevant.
• Other duties as assigned.

Degree & Experience Required:

• Associate’s degree in related field
• Four years related work experience

Knowledge, Skills, and Abilities:

• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills and a focus on creative problem-solving
• Time management skills that demonstrate the ability to manage multiple priorities and work independently
• Ability to be detail oriented
• Ability to communicate effectively both written and verbally
• Ability to obtain driver’s license and insurance coverage in accordance with College policy.
• Preferred:
• Experience with PC-based computer software applications and audiovisual technologies
• Experience with educational simulation
• Experience in the public safety field

FY27 Salary - Grade J - $27.54 / hour