Description
The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.
Key Responsibilities
Leadership & Supervision
Supervise, train, and develop Technicians and Technical Assistants
Conduct interviews, performance reviews, and assist in hiring and terminations
Provide coaching, progressive discipline, and recognition as needed
Ensure consistent communication, feedback, and quarterly performance check-ins
Foster collaboration across departments and represent the team in internal meetings
Operations & Maintenance
Troubleshoot, repair, and maintain arcade games and attractions
Develop and manage preventive maintenance schedules
Ensure all equipment meets company and safety standards
Track and control parts inventory; minimize downtime and expenses
Monitor and maintain a clean, organized, and safe work area
Lead by example by working shifts and supporting peak hours as needed
Customer Service & Quality
Resolve guest concerns promptly and professionally
Ensure a superior guest experience by keeping games in excellent condition
Uphold company values in service delivery and presentation
Support compliance with quality assurance programs and safety protocols
Additional Duties
Support other locations with game moves or operational improvements
Assist in company initiatives and projects as assigned by the General Manager
Represent the company with professionalism and a solutions-oriented mindset
Requirements
High school diploma or equivalent; technical training preferred
Minimum 3 years of hands-on experience as a technician or in a similar role
Supervisory experience a plus
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.