Technical Infrastructure Program Manager Jobs in Lebanon, TN

Key Responsibilities

Program Strategy and Leadership

• Lead highly complex, enterprise-scale technical programs involving multiple engineering teams, products, platforms, or business functions. 
• Translate strategic priorities into clear program objectives, roadmaps, milestones, deliverables, and measurable success criteria. 
• Define program scope, operating models, governance structures, decision-making processes, and accountability mechanisms. 
• Align technical execution with product, customer, operational, security, and business priorities. 
• Provide strategic recommendations based on technical constraints, delivery risks, dependencies, and organizational capacity. 
• Drive programs from early planning and design through implementation, launch, adoption, and operational transition. 

Cross-Functional Execution

• Coordinate work across software engineering, infrastructure, cloud, product management, architecture, security, quality assurance, operations, finance, and other stakeholder groups. 
• Establish integrated plans that account for dependencies, sequencing, staffing, testing, release readiness, and operational support. 
• Facilitate planning sessions, technical reviews, program checkpoints, and executive steering meetings. 
• Clarify ownership and ensure teams understand commitments, deadlines, dependencies, and expected outcomes. 
• Identify execution gaps and work with functional leaders to establish practical recovery plans. 
• Maintain momentum across programs with competing priorities and distributed ownership. 

Risk, Dependency, and Issue Management

• Proactively identify technical, operational, organizational, financial, and delivery risks. 
• Develop mitigation strategies, contingency plans, escalation paths, and decision frameworks. 
• Track cross-team dependencies and resolve conflicts that may affect scope, quality, schedule, or business outcomes. 
• Lead structured problem-solving efforts for complex issues requiring coordination across multiple organizations. 
• Escalate material risks with clear context, impact analysis, options, and recommendations. 
• Ensure critical decisions, assumptions, and unresolved issues are documented and communicated. 

Technical Partnership

• Develop a strong understanding of relevant system architectures, engineering constraints, service dependencies, and operational requirements. 
• Partner with engineering and architecture leaders to evaluate technical approaches, tradeoffs, sequencing, and implementation risks.  
• Ensure technical programs address scalability, reliability, security, performance, maintainability, and operational readiness. 
• Ask informed technical questions and help teams identify gaps in plans, designs, testing, deployment, and support models. 
• Support architecture and design reviews by ensuring decisions are documented, dependencies are understood, and follow-up actions are completed. 
• Translate complex technical information into clear business implications for nontechnical stakeholders. 

Program Governance and Measurement

• Establish program metrics, dashboards, reporting mechanisms, and review cadences. 
• Monitor progress against scope, milestones, quality standards, resource assumptions, and expected outcomes. 
• Use data to identify trends, delivery risks, operational concerns, and opportunities for improvement. 
• Provide concise, accurate status reporting to engineering leaders, business stakeholders, and executives. 
• Ensure program reporting distinguishes completed work, planned work, risks, dependencies, and decisions required. 
• Measure program success through outcomes rather than activity alone. 

Communication and Stakeholder Management

• Serve as a central point of coordination for program stakeholders. 
• Build alignment among teams with different priorities, incentives, and technical perspectives. 
• Communicate program status, risks, changes, and decisions in a clear and audience-appropriate manner. 
• Prepare executive briefings, decision documents, roadmaps, program reviews, and written recommendations. 
• Facilitate difficult conversations and help stakeholders reach timely, well-informed decisions. 
• Maintain transparency while avoiding unnecessary reporting overhead. 

Operational Excellence and Continuous Improvement

• Improve program-management practices, templates, tools, governance models, and delivery standards. 
• Identify recurring execution challenges and develop scalable solutions. 
• Promote effective planning, dependency management, risk management, and decision-making practices. 
• Create reusable frameworks that improve consistency across technical programs. 
• Mentor other technical program managers and contribute to the development of the program-management community. 
• Help teams balance delivery speed with quality, security, reliability, and long-term maintainability. 

Required Qualifications

• Significant experience in technical program management, engineering program management, product development, software engineering, systems engineering, or a related discipline. 
• Demonstrated success leading complex, cross-functional technology programs with multiple teams and interdependent workstreams. 
• Strong understanding of the software development lifecycle, including planning, architecture, development, testing, release, deployment, and operational support. 
• Experience working closely with engineering, product, architecture, security, infrastructure, and operations teams. 
• Proven ability to develop integrated program plans, manage dependencies, identify risks, and drive issues to resolution. 
• Ability to understand complex technical concepts and communicate their business and operational implications. 
• Strong analytical and problem-solving skills, including the ability to structure ambiguous problems and recommend practical solutions. 
• Excellent written and verbal communication skills. 
• Experience preparing materials and presenting program information to senior leaders and executive stakeholders. 
• Demonstrated ability to influence decisions and drive accountability without direct authority. 
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. 
• Experience defining program metrics and using data to evaluate delivery health and outcomes. 

Preferred Qualifications

• Experience leading cloud, infrastructure, platform, enterprise software, cybersecurity, data, artificial intelligence, or large-scale digital transformation programs. 
• Experience managing programs involving distributed systems, service migrations, platform modernization, or enterprise integrations. 
• Familiarity with cloud platforms such as Oracle Cloud Infrastructure, Amazon Web Services, Microsoft Azure, or Google Cloud Platform. 
• Understanding of site reliability engineering, DevOps, continuous integration and delivery, observability, and production operations. 
• Experience with Agile, Scrum, Kanban, scaled planning, or hybrid delivery models. 
• Experience using tools such as Jira, Confluence, Microsoft Project, Smartsheet, Azure DevOps, or equivalent program-management platforms. 
• Knowledge of security, privacy, compliance, change-management, or operational-governance requirements. 
• Experience leading geographically distributed or globally operating teams. 
• Program Management Professional, Agile, Scrum, SAFe, or comparable certification. 
• Bachelor's or advanced degree in computer science, engineering, information systems, business, or a related field, or equivalent practical experience.