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Technical Customer Support Advisor Jobs (NOW HIRING)

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

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Technical Customer Support Advisor information

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How much do technical customer support advisor jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for technical customer support advisor in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Support Advisor vs Customer Service Representative?

AspectTechnical Customer Support AdvisorCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, high school diploma
Work EnvironmentTechnical support centers, IT departments, online chatCall centers, retail, service desks
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, hospitality
Common Search & ComparisonTechnical issues, troubleshooting, product supportBilling, inquiries, general questions

The main difference is that Technical Customer Support Advisors handle technical issues requiring specialized knowledge, while Customer Service Representatives focus on general customer inquiries. Both roles involve assisting customers but differ in technical complexity and required skills.

What does a technical customer support advisor do?

A technical customer support advisor assists customers with technical issues related to products or services, providing troubleshooting, guidance, and solutions via phone, email, or chat. They often use diagnostic tools and technical knowledge to resolve problems efficiently and may document interactions for future reference.

What cities are hiring for Technical Customer Support Advisor jobs?

Cities with the most Technical Customer Support Advisor job openings:

What states have the most Technical Customer Support Advisor jobs?

States with the most job openings for Technical Customer Support Advisor jobs include:

What are popular job titles related to Technical Customer Support Advisor jobs?

For Technical Customer Support Advisor jobs, the most frequently searched job titles are:

Infographic showing various Technical Customer Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Remote Customer Support Advisor

Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

Other

Re-posted 17 hours ago

Job description

About the job Remote Customer Support Advisor
About the Opportunity
We work with union members, credit union members, association groups, and their families across Canada to help them access long-term benefit programs designed to provide financial protection and peace of mind. Our mission is to support working families with clear, professional guidance and ensure they understand the coverage options available to them.
As our team continues to grow, we're looking for motivated, people-focused individuals who are ready to build a meaningful career in a fully remote environment.
What You'll Do
In this role, you'll connect with families virtually and help guide them through their permanent benefits program from start to finish. You'll be responsible for creating a smooth, professional experience while ensuring each member receives accurate information and support.
Your responsibilities will include:

  • Reviewing benefit options with members through Zoom appointments
  • Explaining programs in a clear, simple, and professional manner
  • Assisting with documentation and ensuring details are completed accurately
  • Building lasting relationships through consistent follow-up and service
  • Working with your team to improve communication, organization, and client experience
  • Participating in ongoing training and development to strengthen your skills
What We're Looking For
We're looking for individuals who are reliable, coachable, and comfortable communicating with people in a virtual setting. Previous experience in customer service, administration, sales, or client support is helpful, but not required for the right candidate.
Qualifications
  • Must be legally authorized to work in Canada or US
  • High school diploma or equivalent required
  • Post-secondary education is considered an asset
  • 1+ year of customer support, administrative, or client-facing experience preferred
  • Comfortable using Zoom, email, and basic computer systems
Key Skills
  • Strong verbal and written communication skills
  • Excellent organization and attention to detail
  • Ability to adapt in a fast-paced remote environment
  • Professional, positive, and solution-focused attitude
  • Strong time-management skills
  • Team-oriented mindset with a willingness to learn
Why Join Us?
  • Comprehensive Benefits - access to dental, prescription coverage, travel insurance, and more
  • Fully Remote Flexibility - work from home with more control over your schedule
  • Career Development - structured training, mentorship, and advancement opportunities
  • Performance Incentives - bonuses, recognition, and incentive travel opportunities
  • Supportive Culture - a positive team environment where effort and growth are valued
  • Purpose-Driven Work - help families better understand programs designed to protect their future

Apply