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Technical Customer Success Manager Jobs in Rosenberg, TX

Orbee

Customer Success Manager

Cypress, TX · On-site

Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee ... You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical ...

ForeFlight

Sr Customer Success Manager

Houston, TX · On-site

$85 - $120/hr

Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to ensure customers achieve measurable ROI from ...

New

TDIndustries

Client Success Manager

Houston, TX · On-site

... customer success, or service delivery-preferably within facilities services, maintenance, or technical operations. * Proven ability to manage multiple client relationships and competing priorities.

HCSS

Head of Customer Success

Houston, TX · On-site

Renewals ownership and multi-product portfolio experience * 5+ years of progressive leadership experience in Customer Success or a related customer-facing function, including experience managing ...

Socket.dev

Head of Customer Success

Houston, TX · On-site

$140 - $210/hr

Renewals ownership and multi-product portfolio experience * 5+ years of progressive leadership experience in Customer Success or a related customer-facing function, including experience managing ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Rosenberg, TX

Technical Customer Success Manager information

See Rosenberg, TX salary details

$45.5K

$135.9K

$172.7K

How much do technical customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical customer success manager in Rosenberg, TX is $135,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $161,500.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Rosenberg, TX look for?

The top searched job categories for Technical Customer Success Manager jobs in Rosenberg, TX are:

What cities near Rosenberg, TX are hiring for Technical Customer Success Manager jobs?

Cities near Rosenberg, TX with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you

Customer Success Manager

Orbee

Cypress, TX • On-site

Full-time

Re-posted 13 days ago

Job description

About Orbee
Orbee provides digital marketing analytics, data, and automation solutions to the automotive industry. Franchise and independent dealers and large dealership groups utilize the company's platform to make actionable decisions based on analytics of their campaigns, inventory, and consumer experiences, build comprehensive buyer profiles by connecting first-party data signals from their web sites and integrated partners and automate messaging across all paid and earned channels with personalization and segmentation. The company partners with dealer-centric media agencies, service providers, and OEM programs to expand the reach of its powerful technologies. Orbee's core technology products include its proprietary data collection, processing, and reporting pipeline, its robust set of dashboards and APIs, and campaign and creative tools for email, search, social, on and off-site display, and video. Orbee was founded in 2015 and is headquartered in Irvine, California. Learn more at www.orbee.com.
Role Overview
In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.
Key Duties & Responsibilities
  • Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee's tracking scripts and data integrations. You aren't just "setting up an account" you are helping them architect their data strategy.
  • MarTech Optimization: Act as an internal expert on how Orbee's data interacts with Google Ads, Meta Ads, and Email Automation. You'll help clients build sophisticated audience segments based on real-time data signals.
  • Data Translation: Bridge the gap between Orbee's raw data capabilities and the dealership's business goals. You should be comfortable explaining how a data pipeline works to a General Manager who just wants to sell more cars.
  • Product Strategy: Work closely with our Engineering and Product teams to communicate field insights. You are the "eyes and ears" that translate client needs into technical requirements for our roadmap.
  • Business Reviews (QBRs): Move beyond "feel-good" meetings. You will lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee's proprietary analytics.

Qualifications & Requirements
  • The "Tech" Factor: You have a background in SaaS, MarTech, or Data-driven environments. You don't need to be an engineer, but you must be comfortable discussing data flows and software integrations.
  • Automotive Intelligence: 3+ years in the automotive industry is highly preferred. You understand how a CRM/DMS works and where the "data silos" live in a dealership.
  • Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like HubSpot to track account health and identifying technical "friction points" before they cause churn.
  • Consultative Communication: You can translate technical system requirements into clear operational logic. You are comfortable explaining how event-based data triggers or API integrations function in a way that allows a client to make an informed business decision without needing a technical background.

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