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Technical Customer Success Manager Jobs in Iowa (NOW HIRING)

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

... manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer Success Leadership About the Role: * DX Solution Customer Success is seeking a technical ...

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

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Showing results 21-40

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Iowa

Technical Customer Success Manager information

See Iowa salary details

$47.9K

$143K

$181.7K

How much do technical customer success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical customer success manager in Iowa is $143,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,400.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Iowa?

For Technical Customer Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Iowa look for?

The top searched job categories for Technical Customer Success Manager jobs in Iowa are:

What cities in Iowa are hiring for Technical Customer Success Manager jobs?

Cities in Iowa with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $143,038 per year, or $68.8 per hour.

Customer Success - Solution Adoption Partner

Access Dubuque

Dubuque, IA • On-site

Other

Posted 15 days ago

Job description

Customer Success - Solution Adoption Partner

Eagle Point Software Corporation

1 Positions

ID: bfbdece6-db33-477e-b

Posted On 07/10/2026

Refreshed On 08/10/2026

Job Overview

Customer Success - Solution Adoption Partner

At Eagle Point Software, we empower leaders in architecture, engineering, construction, product design, and manufacturing to transform their businesses by implementing learning and development best practices. We aim to help organizations create positive learning experiences to increase efficiencies and support employee growth.

We help clients unlock their teams’ potential with the knowledge to do their jobs better.

We prioritize the success of our clients and go above and beyond to ensure they have the power to create a differentiating factor that sets them apart. That power is an upskilled, knowledgeable workforce.

Job Description

The primary role of the Solution Adoption Partner is to manage and oversee strategic customer projects, ensuring customers achieve their goals through the effective adoption of our solutions and product offerings.

Responsibilities

  • Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans

  • Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization

  • Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences

  • Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals

  • Learn new releases and product functionality in preparation for the next onboarding and adoption projects

  • Execute pre-sale pilot projects

  • Provide demonstrations of the solution

  • Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan

  • Hold all project resources accountable to the completion of tasks and meeting the timeline established

  • Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project

  • Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established

  • Monitor progress and adjust as needed

  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress

  • Utilize industry best practices, techniques, and standards throughout entire project execution

  • Measure project performance to identify areas for improvement

Requirements

  • Bachelor’s degree or equivalent

  • Ability to manage multiple implementation projects simultaneously

  • Proven ability to influence others and lead customer engagements

  • Desire to lead and enforce project tasks

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • Strong communication skills including the ability to work with all levels of an organization

  • Proven ability to solve problems

  • Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management

  • Experience seeing projects through the full life cycle

  • Strong interpersonal skills and extremely resourceful

  • Proven ability to complete projects according to outlined scope, budget, and timeline

  • Ability to manage multiple customers’ projects simultaneously

  • Flexible Hours –expect calls and remote meetings early mornings and/or late evenings

  • Travel

Physical Requirements

  • Remaining in a stationary position, often standing or sitting for prolonged periods

  • Communicating with others to exchange information

  • Repeating motions that may include the wrists, hands and/or fingers

  • Average hearing and visual acuity

  • Able to use a phone and computer

Primary Contact

11643

Angie Kruser

VP Human Resources, Human Resources

563-690-4603

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Qualifications

Education

High School/GED

Company ID

994

Job REQ #

bfbdece6-db33-477e-baa3-7b44919833e7

# Positions

1

Start Date

20260710

End Date

20260913

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Eagle Point Software Corporation

About the Company

Eagle Point Software is a global software company based in Dubuque, Iowa. For more than 35 years, Eagle Point has helped firms in the Architectural, Engineering and Construction or AEC industries. Our award-winning platform, Pinnacle Series delivers personalized professional development that helps firms onboard complex technology, faster. In addition to blended learning, Pinnacle SeriesΓÇÖ platform includes many more dynamic features including knowledge capture and sharing, workflows and Work Groups which allow teams to work more efficiently- improving productivity and profitability for our clients.

Our (Awesome) Team

We are a fast-paced, high-performance team that is ambitious in our pursuits, passionate about our mission, and creative in our execution. We are pioneers, always looking for ways to deliver value to our clients and partners. Work hard, play hard is absolutely ΓÇ£a thingΓÇ¥ at Eagle Point Software.

Everyone at Eagle Point Software plays an important role in our mission. That' why youΓÇÖll find the support you need here and why we celebrate so much success. We share our ideas and our struggles and we all make a difference. And, when someone reaches a goal, exceeds expectations, and/or delivers game-changing results ΓÇö we celebrate the achievement with lots of fanfare including an actual gong.

Our team is growing. Think youΓÇÖd thrive in an environment like ours? Reach out to us today and start the ball rolling...

EOE

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