... The Customer Success Manager (CSM) is responsible for building strong client relationships ... with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery ...
... The Customer Success Manager (CSM) is responsible for building strong client relationships ... with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery ...
Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...
Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...
EdTech Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...
EdTech Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...
Overview The Customer Success Manager (CSM) is responsible for building strong client relationships ... Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service ...
Quick apply
Overview The Customer Success Manager (CSM) is responsible for building strong client relationships ... Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service ...
Overview The Customer Success Manager (CSM) is responsible for building strong client relationships ... Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service ...
Quick apply
Overview The Customer Success Manager (CSM) is responsible for building strong client relationships ... Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service ...
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...
MSP - Technical Customer Success Manager (On-Site)
Pompano Beach, FL · On-site
$50K - $60K/yr
Opportunity for advancement * Paid time off Overview The Customer Success Manager (CSM) is ... Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service ...
Quick apply
MSP - Technical Customer Success Manager (On-Site)
Pompano Beach, FL · On-site
$50K - $60K/yr
Opportunity for advancement * Paid time off Overview The Customer Success Manager (CSM) is ... Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service ...
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Technical or functional understanding of business processes (finance, operations, supply chain, etc.
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Technical or functional understanding of business processes (finance, operations, supply chain, etc.
Customer Success Manager At ITRADE STEM, we help create jobs and support the future of industries ... Collaborate with our technical team to translate client accounting needs into platform improvements
Customer Success Manager At ITRADE STEM, we help create jobs and support the future of industries ... Collaborate with our technical team to translate client accounting needs into platform improvements
Customer Success Manager
Miami, FL · Remote
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...
Customer Success Manager
Miami, FL · Remote
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Strong communication and relationship-building skills, with the ability to engage both technical ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Strong communication and relationship-building skills, with the ability to engage both technical ...
We humanize technical recruitment by identifying candidates' long-term career goals and assessing ... As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Quick apply
We humanize technical recruitment by identifying candidates' long-term career goals and assessing ... As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Customer Success Manager
Orlando, FL · On-site
Customer Success Manager Kaseya is the leading provider of AI-powered IT management and ... Translate technical support data into clear business insights and customer-facing recommendations.
Customer Success Manager
Orlando, FL · On-site
Customer Success Manager Kaseya is the leading provider of AI-powered IT management and ... Translate technical support data into clear business insights and customer-facing recommendations.
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...
Customer Success Manager
Maitland, FL · On-site
Customer Success Manager The Customer Success Manager (CSM) is responsible for managing small ... Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry.
Customer Success Manager
Maitland, FL · On-site
Customer Success Manager The Customer Success Manager (CSM) is responsible for managing small ... Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry.
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry.
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry.
Technical Customer Success Manager information
See Florida salary details
$38.1K - $47.8K
1% of jobs
$47.8K - $57.5K
2% of jobs
$57.5K - $67.2K
2% of jobs
$67.2K - $76.8K
1% of jobs
$76.8K - $86.5K
9% of jobs
$90.3K is the 25th percentile. Wages below this are outliers.
$86.5K - $96.2K
26% of jobs
$96.2K - $105.9K
3% of jobs
$105.9K - $115.6K
1% of jobs
The median wage is $121.6K / yr.
$115.6K - $125.2K
9% of jobs
$125.2K - $134.9K
11% of jobs
$137.9K is the 75th percentile. Wages above this are outliers.
$134.9K - $144.6K
36% of jobs
$38.1K
$113.8K
$144.6K
How much do technical customer success manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for technical customer success manager in Florida is $113,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,100.00 and $135,300.00 per year, depending on experience, location, and employer.
What is a technical customer success manager?
A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.
What are the typical daily responsibilities of a technical customer success manager?
Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.
What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?
To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.
What are popular job titles related to Technical Customer Success Manager jobs in Florida? For Technical Customer Success Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Florida look for? The top searched job categories for Technical Customer Success Manager jobs in Florida are:
- Customer Success Manager Hybrid
- Ehr Customer Success Manager
- Senior Customer Onboarding
- Founding Customer Success Manager
- Remote Ember
- Customer Success Manager Remote Edtech
- Strategic Customer Success Manager
- Evening Customer Success Manager Edtech
- Work From Home Customer Success Manager Remote
- Customer Success Manager No Degree Required
What cities in Florida are hiring for Technical Customer Success Manager jobs? Cities in Florida with the most Technical Customer Success Manager job openings:
Other
Medical, Retirement, PTO
Re-posted 9 days ago
Job description
Benefits:
401(k)
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.
Key Responsibilities
Client Relationship Management
Serve as the primary liaison between clients and the MSP
Build and maintain long-term relationships with key stakeholders
Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions
Ensure client expectations are met or exceeded
Customer Success & Retention
Monitor client health, satisfaction, and engagement
Proactively identify risks and mitigate churn
Drive adoption of services, tools, and best practices
Advocate for the client internally
Service Delivery Alignment
Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery
Translate technical issues into business impact for clients
Ensure SLAs and KPIs are consistently met
Account Growth & Strategy
Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.)
Assist clients in IT budgeting and roadmap planning
Align MSP services with client business objectives
Issue Escalation & Resolution
Act as an escalation point for client concerns
Coordinate internally to resolve issues efficiently
Ensure clear communication and follow-through
Reporting & Metrics
Track and report on customer success metrics (CSAT, NPS, retention rates)
Prepare and present reports during client meetings
Use PSA/CRM tools to maintain accurate account records
Required Qualifications
3–5+ years of experience in Customer Success, Account Management, or IT Service Management
Experience working in an MSP or IT services environment (highly preferred)
Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts
Excellent communication and relationship-building skills
Ability to manage multiple client accounts simultaneously
Preferred Skills
Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms
Experience with QBRs and IT strategy planning
Strong problem-solving and conflict resolution skills
Sales acumen for identifying growth opportunities
Project coordination experience
Work Environment
On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS
Compensation & Benefits
Competitive salary (based on experience)
Health insurance
Paid time off and holidays
Professional development and certification support
401(k) with company match (if applicable)
Why Join Us
Work with a collaborative and technically strong team
Exposure to diverse technologies and client environments
Opportunities for career growth within the MSP organization