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Technical Client Service Manager Jobs (NOW HIRING)

ADP

Client Service Manager I

Louisville, KY · On-site

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for ...

Fifth Third

IS Client Service Manager

Detroit, MI · On-site

GENERAL FUNCTION In partnership with FTIS Relationship Managers, oversees and owns client service for assigned institutional clients. Ensures all interactions with clients lead to retention, loyalty ...

VCA Animal Hospitals

Client Service Supervisor

Denver, CO · On-site

$22 - $26/hr

Under direction from the Client Service Manager, the Client Service Supervisor performs a wide ... or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

Manulife

Client Service Manager, Retirement

Boston, MA · Hybrid

$61K - $103K/yr

Deliver high level client service through reactive and proactive communication * Respond, within service standards, to all incoming inquiries from clients and advisors * Complete plan level ...

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How much do technical client service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical client service manager in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

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Client Service Manager I

Louisville, KY • On-site

ADP
Recruiting and Staffing Services • 10K+ employees
Learn more about ADPexternal

Full-time

Retirement

Posted 9 days ago

Job description

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
  • Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
  • Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
  • Request employee education workshops and literatureConduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m.
  • Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
  • Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
  • Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
  • Monitor plan documents for adherence to applicable rules and regulations.
  • Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Monitor profitability of clients and recommend appropriate revenue generating products and services.
  • Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
  • Provides mentoring - constructive feedback to new associates on a consistent basis.
  • Effectively handles escalated calls.
  • Assists in phone monitoring duties.
  • Proactively assists with critical clients.
  • Coordinates and peer reviews plan changes and acquisitions.
  • Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
  • Takes part in disaster recovery testing and provides feedback on system enhancements
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • Up to 1 Year of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience
PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • ASPPA QKA PREFERRED
  • Experience in a client service environment required.
  • ADP payroll and 401(k) experience is preferred.
  • Demonstrates strong oral/written communication skills.
  • Demonstrates strong listening skills.
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
  • Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
  • Proficiency in using payroll and recordkeeping systems
  • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
  • Proven relationship-building skills.
  • Strong time-managment, organization and problem solving skills.
  • Demonstrates strong presentation skills.
  • Ability to coordinate and take the lead on conference calls.
  • Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction.
ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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