ZipRecruiter

Log In

1

Technical Associate Jobs in Reno, NV (NOW HIRING)

Sleep Doctor

Technical Product Associate, Lifecycle

Reno, NV · On-site

$166K - $192K/yr

The Technical Product Associate, Lifecycle is responsible for the product, systems, and data that power lifecycle marketing. This role works closely with Product, Marketing, Engineering, and Data to ...

New

Sleep Doctor

Technical Product Associate, Lifecycle

Reno, NV · On-site

$166K - $192K/yr

The Technical Product Associate, Lifecycle is responsible for the product, systems, and data that power lifecycle marketing. This role works closely with Product, Marketing, Engineering, and Data to ...

Generac

Technical Support Representative

Reno, NV

Advocate for product or document changes Minimum Job Requirements Education Associates Degree or equivalent experience in relevant technical field 3 years related technical experience Knowledge ...

KTVN 2 News Nevada

Associate News Producer

Reno, NV

Associate News Producer KTVN 2 News Nevada - Reno, NV Position Overview The Associate Producer ... Flag legal, technical, or content concerns to management * Contribute ideas for improving newscast ...

next page

Showing results 1-20

All JobsTechnical Associate JobsTechnical Associate Jobs in Reno, NV

Technical Associate information

See Reno, NV salary details

$11

$24

$57

How much do technical associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical associate in Reno, NV is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.35 per hour, depending on experience, location, and employer.

What are some common challenges technical associates face when transitioning into more complex project work?

Technical Associates often encounter challenges such as adapting to rapidly changing technologies, managing multiple tasks with tight deadlines, and collaborating with cross-functional teams on intricate projects. As the scope of work expands, they may need to quickly learn new tools or methodologies and ensure clear communication between technical and non-technical stakeholders. Successfully overcoming these challenges helps Technical Associates build valuable problem-solving skills and prepares them for advanced roles within the organization.

What is the difference between Technical Associate vs Technical Specialist?

AspectTechnical AssociateTechnical Specialist
Required CredentialsAssociate's degree or equivalent, relevant certificationsSimilar credentials, often with additional certifications or experience
Work EnvironmentEntry-level, team-based, support roles in technical settingsMore focused, specialized roles often involving troubleshooting and analysis
Employer & Industry UsageCommon in IT, engineering, and technical support sectorsUsed in similar industries, emphasizing expertise in specific technical areas
Search & Comparison IntentPeople looking for entry-level technical roles or support positionsIndividuals seeking specialized technical roles with more responsibility

The main difference between a Technical Associate and a Technical Specialist lies in their level of expertise and responsibilities. Technical Associates typically perform support and entry-level tasks, while Technical Specialists focus on specialized technical functions requiring more experience. Both roles are common in technical industries and often require similar educational backgrounds, but the Specialist role involves a higher level of expertise and problem-solving.

What is a technical associate?

A Technical Associate is a professional who supports technical operations within an organization, often working in fields such as IT, engineering, or research. Their responsibilities typically include assisting with troubleshooting, maintaining equipment or systems, and providing technical support to teams or clients. They may also help in implementing new technologies and ensuring smooth day-to-day technical functions. Technical Associates usually work under the guidance of senior technical staff and may have opportunities to advance as they gain experience.

What are the key skills and qualifications needed to thrive as a technical associate?

To thrive as a Technical Associate, you need a strong background in information technology or engineering, analytical problem-solving abilities, and a relevant bachelor's degree. Familiarity with systems such as Windows/Linux, basic programming languages, and enterprise software tools like SQL or ticketing systems is often required. Excellent communication, teamwork, and time management skills distinguish top performers in this role. These capabilities ensure efficient technical support, smooth project execution, and effective collaboration within technical teams.
What are the most commonly searched types of Technical jobs in Reno, NV? The most popular types of Technical jobs in Reno, NV are:
What cities near Reno, NV are hiring for Technical Associate jobs? Cities near Reno, NV with the most Technical Associate job openings:
Technical Associate jobs near you
Infographic showing various Technical Associate job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 8% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $51,212 per year, or $24.6 per hour.

Technical Product Associate, Lifecycle

Sleep Doctor

Reno, NV • On-site

$166K - $192K/yr

Full-time

Posted 2 days ago

New

Job description

About Us
At Sleep Doctor, we're helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands-SleepDoctor.com, SleepFoundation.org, and SleepApnea.org-we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you're passionate about making better sleep possible-and want to help reshape the future of sleep care-we'd love to meet you.
About the Role
Every interaction a patient has with Sleep Doctor generates data. Some events are straightforward, such as scheduling a consultation or purchasing therapy. Others, such as abandoning checkout, becoming inactive, or falling behind on therapy, create opportunities for timely outreach.
The Technical Product Associate, Lifecycle is responsible for the product, systems, and data that power lifecycle marketing. This role works closely with Product, Marketing, Engineering, and Data to ensure customer data is accurate, available in Customer.io, and supports personalized lifecycle communications across email, SMS, and other channels.
This role sits within the Product organization and reports to the Care Journey Product Manager. Marketing owns campaign strategy, creative, campaign configuration, and execution. The Technical Product Associate owns the systems, integrations, customer data, and lifecycle capabilities that enable those campaigns, partnering closely with Marketing, Engineering, and Data to continuously improve the customer experience.
Success in this role means that lifecycle campaigns launch quickly, customer data is reliable, and the right message reaches the right customer at the right time.
What You'll Do
Understand the Systems
  • Learn the stack: Become familiar with every system that supports the customer and patient journey, including Shopify, Zoho CRM, Canvas Medical, NikoHealth, Customer.io, billing systems, and supporting integrations.
  • Become the Customer.io expert: Understand the data Customer.io requires, how that data is delivered, and where improvements are needed.
  • Map the customer journey: Document the complete customer lifecycle from first interaction through consultation, purchase, fulfillment, renewal, and re-engagement. Identify what data exists at each stage and where it resides. Document system architecture, lifecycle journeys, integration points, and data definitions.

Identify Triggers & Data Points
  • Identify customer events: Define the customer events that should trigger lifecycle communications, including cart abandonment, consultation scheduling, therapy shipment, prescription expiration, and adherence milestones.
  • Write requirements and maintain documentation: Document audience definitions, timing, required data, business rules, and priority for each lifecycle trigger. Keep lifecycle journeys and trigger documentation current as new experiences are introduced.

Make the Data Available in Customer.io
  • Own data availability: Ensure lifecycle triggers are supported by accurate and complete data within Customer.io.
  • Configure integrations and data flows: Configure APIs, webhooks, and existing integrations when the work can be completed without Engineering support.
  • Partner with Engineering when needed: Define requirements for new pipelines or integrations and work with Engineering and Data to implement and validate them.
  • Monitor data quality: Regularly audit lifecycle events and customer attributes to ensure data accuracy and reliability.
  • Troubleshoot integrations: Investigate missing events, broken data flows, and synchronization issues across systems, and resolve them independently whenever possible.

Partner with Marketing
  • Design lifecycle capabilities: Define the customer events, audiences, data requirements, and technical specifications that enable Marketing to build lifecycle campaigns.
  • Translate across teams: Help Marketing understand system capabilities and help Engineering understand lifecycle requirements.
  • Support quality assurance: Validate audiences, timing, and customer data before new lifecycle campaigns are launched.

Measure and Improve Performance
  • Own lifecycle metrics: Monitor core Care Journey throughput.
  • Identify opportunities for improvement: Work with Marketing to evaluate segmentation, timing, frequency, and channel performance using campaign results and funnel metrics.
  • Evaluate lifecycle experiments and recommend changes based on customer behavior and business outcomes.
  • Create and maintain clear documentation for lifecycle journeys, data definitions, integration requirements, and trigger logic.
Leverage AI
  • Use AI tools to accelerate documentation, debugging, integration work, and workflow automation.
  • Identify opportunities to automate repetitive operational processes across the customer lifecycle.
  • Experiment with emerging AI capabilities to improve internal workflows and the customer experience.

What You Bring To The Role
  • Zero to three years of experience in Product, Product Operations, Solutions Engineering, Technical Consulting, Marketing Technology, or a related technical field. Relevant internships, academic projects, or equivalent experience are welcome.
  • Interest in product management: Interest in developing product management skills through ownership of systems, customer journeys, and cross-functional projects.
  • Technical aptitude: Ability to learn new platforms, understand system configurations, and work with multiple business applications.
  • Technical systems experience: Comfortable reading API documentation, testing requests with tools like Postman, configuring webhooks, working with JSON payloads, and troubleshooting integrations. You don't need to be a software engineer, but you should enjoy working with technical systems.
  • Builder mindset: You enjoy figuring things out. When you encounter a new platform or API, your first instinct is to open the documentation, experiment, and learn. You are energized by solving technical problems that span multiple platforms.
  • Analytical skills: Experience working with spreadsheets and dashboards. Familiarity with SQL is helpful but not required.
  • Systems thinking: Ability to understand customer journeys, business processes, and data flows across multiple systems.
  • Communication skills: Ability to communicate technical concepts clearly with Product, Engineering, Marketing, and Data teams.
  • Attention to detail: Able to manage lifecycle triggers, customer data, and reporting with a high degree of accuracy.
  • Preferred experience: Experience with Customer.io or similar lifecycle marketing platforms such as Klaviyo, HubSpot, Braze, or Iterable. Experience with Shopify or healthcare technology is also helpful. Prior experience with health insurance workflows and compliance a huge plus.

Who We Are
  • We're committed to a vision of millions waking rested and ready.
  • We are Human First because our patients and teammates are why we're here.
  • We are growing rapidly but sustainably because we are committed to Relentless Progress.
  • Run into a challenge or a new opportunity? We tackle it as a team because we know that we are Stronger Together.
  • We're going to push you to ask big questions and find bold answers. Everyone has a seat at the table, regardless of their title or job description

Compensation Range
$45-55/hr. Note that final compensation is subject to the candidate's specific qualifications and location, as well as the needs of the company. This is a 3 month contract position; with an estimated 20-30/hrs a week.
Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants

Apply