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Technical Assistance Jobs in Virginia (NOW HIRING)

NewGen

Cyber Security Technical Writer

Arlington, VA · On-site

They provide advanced technical assistance, proactive hunting, rapid onsite incident response, and immediate investigation, using host and network-based cybersecurity analysis capabilities. They are ...

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption. Equipment Installation & Setup ...

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Showing results 21-40

All JobsTechnical Assistance JobsTechnical Assistance Jobs in Virginia

Technical Assistance information

See Virginia salary details

$18.8K

$43.9K

$75.8K

How much do technical assistance jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical assistance in Virginia is $43,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $43,600.00 per year, depending on experience, location, and employer.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.

What are the key skills and qualifications needed to thrive in technical assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What are some common challenges faced in a technical assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are popular job titles related to Technical Assistance jobs in Virginia?

For Technical Assistance jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Technical Assistance jobs in Virginia look for?

The top searched job categories for Technical Assistance jobs in Virginia are:

What cities in Virginia are hiring for Technical Assistance jobs?

Cities in Virginia with the most Technical Assistance job openings:

Technical Assistance jobs near you
Infographic showing various Technical Assistance job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,887 per year, or $21.1 per hour.

Technical Support Analyst (Onsite)

GSK Solutions Inc.

Virginia State University, VA • On-site

$40/hr

Other

Posted 10 days ago

Job description

Job Title

Technical Support Analyst (Onsite)

Location

Petersburg, VA

Duration

3 Months

Pay Rate

$40/hr on W2 / 1099 all inclusive 

Interview Type

In Person Only

Note

This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Job Description

Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.

Key Responsibilities

  • Technology Needs Assessment

    • Evaluate district needs for hardware, software, systems, and upcoming technology projects.

    • Track current and future initiatives, issues, concerns, and action items.

  • Technical Support & Troubleshooting

    • Provide technical assistance for applications, hardware, and system-related issues.

    • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.

    • Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

  • Systems Maintenance & Documentation

    • Document, maintain, upgrade, or replace hardware and software systems.

    • Maintain accurate district asset inventory records.

  • Procurement & Security

    • Review and recommend procurement of information technology equipment.

    • Maintain required security controls over software and related systems.

  • User Support & Technology Guidance

    • Advise users on available technologies that support business needs.

    • Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

  • Issue Escalation

    • Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

  • Experience supporting office relocations, including server moves and telephone setup.

  • Experience initiating or supporting Electronic Health Records (EHR) implementation.

Top Skills & Years of Experience

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management

Required

1

Years

General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams

Required

1

Years

Experience leading meetings, configuring audio equipment

Required

1

Years

Experience toubleshooting hardware and software-hands on or from a service desk

Required

1

Years

Experience creating professinal communications to users

Required

1

Years

Demonstrated success in managing and prioritizing work

Required

1

Years

Must have basic understanding of writing technical processes and instructions to simply processes for user.

Required

1

Years

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed

Required

1

Years

Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.

Required

1

Years

Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues

Required

1

Years

Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia

Required

1

Years

Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh

Required

1

Years

Must demonstrated success working as a team member and collaborating to achieve objectives.

Required

1

Years

Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup

Highly desired

1

Years

Excellent project management skills and ability to manage multiple priorities

Highly desired

1

Years

Recruiter Details

Contact: Sameer - - Seven one nine – two three nine – Five five five five


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