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Technical Account Manager Jobs in Springfield, IL

... Account Executive to join our award-winning sales team. Whether you're starting your career or ... For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ...

Account Executive

Springfield, IL · On-site

$49K - $70K/yr

... Account Executive to join our award-winning sales team. Whether you're starting your career or ... For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ...

Account Executive

Springfield, IL · On-site

$49K - $70K/yr

... Account Executive to join our award-winning sales team. Whether you're starting your career or ... For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ...

BONDS ACCOUNT EXECUTIVE About Us Top trusted risk advisor and solution provider for personal and ... and division managers to facilitate appropriate and comprehensive product customer service.

Claims Manager

Springfield, IL · On-site

$50K - $70K/hr

Advanced training at technical, business, or college level is highly desired. * 3-5 years prior account management or claims experience in the insurance industry. * Experience with handling personal ...

Showing results 41-60

Technical Account Manager information

See Springfield, IL salary details

$39.6K

$85.7K

$167.5K

How much do technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical account manager in Springfield, IL is $85,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $99,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.
What job categories do people searching Technical Account Manager jobs in Springfield, IL look for? The top searched job categories for Technical Account Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Technical Account Manager jobs? Cities near Springfield, IL with the most Technical Account Manager job openings:
Infographic showing various Technical Account Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $85,657 per year, or $41.2 per hour.

ECS Account Executive - Public Sector

DocuSign

Springfield, IL • On-site, Remote

$50.20 - $72.23/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 7 days ago


DocuSign rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 242 rated software companies


Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Enterprise Corporate Sales (ECS) Account Executive (AE), you are a highly motivated self-starter who thrives in a high growth, fast paced, collaborative environment. You are eager to learn, determined to adapt quickly, and comfortable with some ambiguity. You are responsible for developing and closing new business and expanding our footprint in current customers by selling additional products and services within an assigned geographic territory or vertical. You are accountable for exceeding quarterly and annual quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.

This position is an individual contributor role reporting to the Regional Vice President, Enterprise Corporate Sales.

Responsibility

  • Drive success of the company's goals and objectives through achieving individual sales quotas

  • Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals

  • Craft and deliver customized sales presentations and product demonstrations, by phone and via online demo

  • Develop and negotiate enterprise level proposals and contracts

  • Forecast sales activity and revenue achievements accurately through proper use of sales tools

  • Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Enterprise Account Executives, Customer Success Managers, Renewal Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

  • BS/BA degree or equivalent experience

  • 5+ years of direct full cycle, software sales experience in a quota-carrying role

Preferred

  • 5+ years SaaS sales experience

  • Experience selling web-based products/services

  • Experience managing and closing complex sales cycles

  • Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions

  • Proficient computer application skills, including Salesforce, Microsoft Word, PowerPoint and Excel

  • Familiar with Google suite

  • Excellent verbal and written communication skills

  • Travel as necessary, typically 10%

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $50.20/hour - $72.23/hour base salary

Illinois, Colorado, Massachusetts and Minnesota: $48.50/hour - $66.65/hour base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $48.50/hour - $69.03/hour base salary

Washington DC: $50.20/hour - $69.03/hour base salary

Ohio: $46.10/hour - $63.35/hour base salary 

This role is also eligible for the following:

  • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

Employment Type: FULL_TIME

What DocuSign employees say

Hours and flexibility

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