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Technical Account Manager Jobs in New Port Richey, FL

CI0 Tech

Account Manager Team Lead

Tampa, FL · On-site

$55K - $80K/yr

You will also coach and develop the Technical Account Manager while helping establish the processes needed to grow the account management department. ConnectWise Manage and IT Glue will be core tools ...

CI0 Tech

Account Manager Team Lead

Tampa, FL

You will also coach and develop the Technical Account Manager while helping establish the processes needed to grow the account management department. ConnectWise Manage and IT Glue will be core tools ...

cookboardman

Account Manager

Tampa, FL · On-site

As an Account Manager, you'll serve as a trusted advisor to clients, identifying their security and ... This role requires a combination of consultative sales expertise, technical acumen, and strong ...

cookboardman

Account Manager

Tampa, FL · On-site

As an Account Manager, you'll serve as a trusted advisor to clients, identifying their security and ... This role requires a combination of consultative sales expertise, technical acumen, and strong ...

Cook & Boardman

Account Manager

Tampa, FL · On-site

As an Account Manager, you'll serve as a trusted advisor to clients, identifying their security and ... This role requires a combination of consultative sales expertise, technical acumen, and strong ...

Pipeline Medical LLC

Account Manager

Tampa, FL · On-site

$50K - $75K/yr

The Strategic Account Manager will play a key role in deepening client relationships, improving operational efficiency, and driving overall profitability. The ideal candidate will have experience in ...

Enavate

Account Manager

Tampa, FL · On-site +1

About the role The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account ...

Eagle Labs Inc

ACCOUNT MANAGER

Oldsmar, FL · On-site

Account Manager - Nutritional Supplements, OTC's, Skin Care Company Overview: Eagle Labs, Inc. is a leading player in the nutritional supplement, OTC, and skin care industries, dedicated to providing ...

Mad Mobile Inc

Account Manager

Tampa, FL · On-site

Account Manager Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower ...

Enavate

Account Manager

Tampa, FL · On-site

The Account Manager will be responsible for developing long-term, value-added relationships with ... Interviews - A combination of technical and cultural interviews, focused on your expertise, problem ...

SPECTRUM

Account Manager

New Port Richey, FL · On-site

$23K/yr

As an Account Executive , you will lead all sales and client management responsibilities of your ... levels of technical expertise * Deliver client results that earn repeat business * We're an ...

Centra IP Networks

Account Manager

Tampa, FL · On-site

$50K - $55K/yr

We are seeking an Account Manager to join our team selling cloud based phone systems, security cameras, Access control and Managed IT services! You will resolve customer questions and offer solutions ...

Vecta Environmental Services

Account Manager

Tampa, FL · On-site

Position Summary The Hydro Excavation Account Manager is a strategic revenue leader responsible for market expansion, enterprise account growth, and long-term relationship development within the ...

Enavate

Account Manager

Tampa, FL · On-site +1

The Account Manager will be responsible for developing long-term, value-added relationships with ... Interviews - A combination of technical and cultural interviews, focused on your expertise, problem ...

Spot Inc.

Account Manager

Tampa, FL · On-site

$50K/yr

Our Account Managers leverage Spot's services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for ...

Leading Edge

Account Manager

Tampa, FL · On-site

The Account Manager will support the management of business relationships between Company and designated customer accounts. This position is the face of the company to the client and works ...

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Technical Account Manager information

See New Port Richey, FL salary details

$35.6K

$77K

$150.5K

How much do technical account manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for technical account manager in New Port Richey, FL is $76,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $89,500.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

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For Technical Account Manager jobs in New Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Technical Account Manager jobs in New Port Richey, FL look for?

The top searched job categories for Technical Account Manager jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Technical Account Manager jobs?

Cities near New Port Richey, FL with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in New Port Richey, FL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $76,978 per year, or $37 per hour.

Account Manager Team Lead

CI0 Tech

Tampa, FL • On-site

$55K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Account Manager Team Lead
CIO Technology Solutions | Tampa, Florida
About the Role
CIO Technology Solutions is an established managed service provider serving the Tampa Bay area since 2010. We have a stable, tenured team, long-term client relationships, and a proven approach to managed IT services.
The Account Manager Team Lead owns a full book of client accounts and leads one Technical Account Manager. This is not a ticket-forwarding position. You will manage client relationships from end to end, lead Quarterly Business Reviews, maintain technology roadmaps, identify client needs, prepare quotes, and guide opportunities through approval.
You will also coach and develop the Technical Account Manager while helping establish the processes needed to grow the account management department.
ConnectWise Manage and IT Glue will be core tools used throughout the workday.
Primary Responsibilities
Team Leadership
  • Mentor and coach the assigned Technical Account Manager through weekly one-on-one meetings.
  • Review the TAM's accounts, QBRs, technology roadmaps, escalations, and follow-up activities.
  • Provide direct feedback and hold the TAM accountable for client communication and results.
  • Serve as an escalation resource when a client relationship requires additional support.
  • Lead the weekly internal account management meeting.
  • Help onboard and train additional account management staff as the department grows.

Client Retention and Relationship Management
  • Own a defined book of managed service accounts.
  • Understand each client's business, technology environment, concerns, priorities, and long-term goals.
  • Monitor ticket volume, escalations, survey results, service trends, and other indicators of account health.
  • Identify at-risk clients early and lead the recovery plan.
  • Conduct Quarterly Business Reviews for all assigned managed accounts.
  • Prepare QBR agendas, lead the meetings, document decisions, and follow up on action items.
  • Address client dissatisfaction directly and professionally.
  • Track agreement renewal dates and begin retention conversations at least 90 days before renewal.
  • Establish a proactive communication schedule so clients hear from you before problems arise.

Client Communication
  • Serve as the primary relationship contact for assigned clients.
  • Respond to non-technical questions, escalations, service concerns, and business requests.
  • Communicate proactively about service changes, maintenance, projects, and issues affecting the client.
  • Translate technical information into clear business language.
  • Set realistic expectations and follow through on commitments.
  • Handle difficult conversations directly without overpromising or avoiding the issue.

Service Oversight
  • Review open tickets, aging tickets, recurring problems, and escalations for assigned accounts.
  • Confirm service-level commitments are being met and follow up when they are not.
  • Coordinate with the service desk, projects team, and leadership on client-impacting work.
  • Attend internal account reviews and flag recurring concerns before they become retention risks.
  • Maintain accurate account information in ConnectWise Manage and IT Glue.
  • Independently pull, review, and interpret account reports from ConnectWise Manage.
  • Ensure client commitments and internal action items are documented and completed.

Technology Planning
  • Maintain a 12-month technology roadmap for each assigned account.
  • Review and update each roadmap quarterly.
  • Present roadmap recommendations during QBRs.
  • Help clients understand upcoming expenses, aging systems, licensing changes, security needs, and technology decisions.
  • Identify aging hardware, unsupported software, warranty expirations, and licensing issues before they become emergencies.
  • Coordinate with technical and project teams to properly scope and budget roadmap items.
  • Document roadmap status, recommendations, and client decisions in IT Glue and ConnectWise.

Account Growth
  • Identify services, projects, and improvements that would provide clear value to the client.
  • Prepare quotes and manage opportunities through client approval.
  • Coordinate with the service desk and project management teams to confirm scope, pricing, and delivery expectations.
  • Participate in new-client kickoff meetings.
  • Take ownership of the client relationship from onboarding through the first 90 days and beyond.
  • Ensure recommendations are based on client needs, not unnecessary selling.

What Success Looks Like
  • Strong client retention and satisfaction across the assigned book of business.
  • Clients receive consistent communication and understand the value CIO Technology Solutions provides.
  • Every assigned account has a clear and current technology roadmap.
  • Escalations and recurring service concerns are addressed before they become retention problems.
  • Quotes, QBR follow-ups, and client commitments do not fall through the cracks.
  • The Technical Account Manager develops into a confident and independent account owner.
  • Clients trust you enough to contact you before a concern becomes a major problem.

Required Skills and Experience
  • At least four years of experience in account management, customer success, B2B service delivery, or a similar client-facing role.
  • Experience working for a managed service provider or within an outsourced IT services environment.
  • Familiarity with ConnectWise Manage, IT Glue, or similar PSA and documentation platforms.
  • Experience mentoring, training, or leading another employee.
  • Proven ability to manage multiple client accounts, priorities, meetings, and deadlines.
  • Ability to hold direct and professional conversations with clients and team members.
  • Strong written and verbal communication skills.
  • Ability to write clear, concise, and professional client emails.
  • Enough technical knowledge to discuss Microsoft 365, Azure, licensing, firewalls, cybersecurity, projects, and general service desk operations.
  • Ability to translate technical findings into practical recommendations that a business owner or executive can understand.
  • Strong organization, follow-through, judgment, and personal accountability.

Preferred Qualifications
  • Working knowledge of Microsoft 365 and common business technology environments.
  • ITIL Foundation certification or equivalent service-delivery experience.
  • Prior formal leadership or people-management experience.
  • Previous experience conducting QBRs and maintaining client technology roadmaps.

Education
  • High school diploma.
  • Associate or bachelor's degree in business, communications, technology, or a related field preferred.
  • Relevant professional experience may be considered in place of formal education.

Compensation
This is a full-time salaried position. Compensation will be based on experience, qualifications, and demonstrated ability to manage and retain client relationships.
Performance will be evaluated based on client retention, client satisfaction, account management execution, technology planning, follow-through, and development of the Technical Account Manager.
Benefits
  • 15 days PTO in your first year plus paid holidays
  • IRA with a company match
  • Medical, dental, vision, life, and ancillary insurance options
  • Company events, team lunches, referral bonuses
  • Paid volunteer time
  • Business casual environment

Apply