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Technical Account Manager Jobs in Jackson, MS (NOW HIRING)

Next Step Innovation

Technical Account Manager

Clinton, MS · Hybrid

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

Rent-A-Center

Account Manager

Jackson, MS

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Jackson, MS · On-site

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Jackson, MS · On-site

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Jackson, MS · On-site

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Xceed Foodservice Group

Account Manager

Jackson, MS · On-site

Account Manager - Jackson, MS As an Account Manager on our sales team, you will be required to: * Achieve quarterly and annual company sales objectives. * Maintain updated reports and communicate ...

Xceed Foodservice Group

Account Manager

Jackson, MS · On-site

Account Manager - Jackson, MS As an Account Manager on our sales team, you will be required to: * Achieve quarterly and annual company sales objectives. * Maintain updated reports and communicate ...

RelaDyne LLC

Commercial Account Manager

Pearl, MS · On-site

Commercial Account Manager Location: Pearl, MS We are seeking a motivated Commercial Account Manager to grow and manage business within an assigned market. This role is responsible for developing new ...

RelaDyne

Commercial Account Manager

Pearl, MS

Commercial Account Manager Location: Pearl, MS We are seeking a motivated Commercial Account Manager to grow and manage business within an assigned market. This role is responsible for developing new ...

Kobie Marketing

Sr. Account Manager

Jackson, MS

Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence * Provide account expertise ...

U.S. Lawns

Account Manager

Jackson, MS · On-site

Client Management * Day to day contact * First respondent to client requests Employee Management * Hires field employees * Evaluates crew leader performance * Coordinates and communicates concerns ...

Kobie Marketing

Sr. Account Manager

Jackson, MS · Remote

Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence * Provide account expertise ...

ABB

Group Account Manager

Crystal Springs, MS · Remote

$163K - $261K/yr

As the Group Account Manager, Meta - Data Center Segment, you will have the opportunity to develop, implement, and manage the account strategy that is focused on share of wallet growth, profitability ...

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Technical Account Manager information

See Jackson, MS salary details

$34.9K

$75.3K

$147.3K

How much do technical account manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for technical account manager in Jackson, MS is $75,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $87,600.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

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For Technical Account Manager jobs in Jackson, MS, the most frequently searched job titles are:

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What cities near Jackson, MS are hiring for Technical Account Manager jobs?

Cities near Jackson, MS with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $75,313 per year, or $36.2 per hour.

Technical Account Manager

Next Step Innovation

Clinton, MS • Hybrid

$24 - $33/hr

Full-time

Re-posted 5 days ago

Job description

Overview

Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week onsite with clients throughout Mississippi and Arkansas, with one day dedicated to collaboration with our Clinton, MS team (in-office or remote).


Your mission: evaluate, align, and enhance client environments against proven industry standards. You'll help ensure our clients' IT ecosystems are secure, scalable, and proactive-moving them away from reactive support models. This role is ideal for a technically strong professional who enjoys building relationships, applying best practices, and is comfortable with regular travel.


Key Responsibilities

Client Alignment & Standards

  • Perform recurring technical assessments using Next Step Innovation's alignment framework.
  • Identify gaps in standards and develop actionable remediation roadmaps.
  • Advocate for best practices, translating technical concepts into clear business value for clients.

Technical Troubleshooting & Guidance

  • Resolve Level 2 issues across onsite, remote, and phone-based support.
  • Partner with clients to optimize Microsoft, networking, and security environments.
  • Collaborate with Service Desk, Projects, and vCIO teams to deliver cohesive IT outcomes.

Documentation & Process Discipline

  • Maintain thorough, accurate documentation of assessments and remediation activities.
  • Reduce reactive support needs by proactively identifying and mitigating risks.
  • Adhere to NSI standard operating procedures while contributing to ongoing process improvements.


Requirements

Experience

  • 5+ years in IT; MSP experience strongly preferred.

Technical Expertise

  • Microsoft 365, Azure AD, Windows 10/11, and Windows Server 2019/2022.
  • Solid networking fundamentals (routers, switches, firewalls).
  • Experience with ticketing and documentation systems.

Professional Traits

  • Strong communicator who can translate technical concepts for non-technical audiences.
  • Relationship-focused with a client-first approach.
  • Proactive, detail-oriented, and self-driven.
  • Business-minded, with an understanding of how technology impacts operations.

Logistics

  • Valid driver's license, reliable transportation, and willingness to travel extensively across North Mississippi and East Arkansas.


Why Join Next Step Innovation?

We go beyond break/fix support. As a leading MSP, we help organizations succeed by aligning their technology with proven standards. In this role, you'll grow both technically and professionally while serving as a trusted advisor to our clients. We offer a collaborative team environment, ongoing training, and the opportunity to lead meaningful improvements in the environments you manage.

Apply