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Technical Account Manager Jobs in Alabaster, AL (NOW HIRING)

Airliquidehr

Account Manager

Birmingham, AL · On-site +1

Technical Aptitude: Experience with complex contracts and index/formula-based pricing is preferred. * Travel: Willingness to travel up to 50% (car and some air) to dominate the Mid South market.

Fusion HCR

Account Manager

Birmingham, AL · On-site

... stand-alone Account Manager role. If you are organized, eager to learn, and looking for an ... Research product options and coordinate with technical and support teams to keep projects moving.

McLeod Software

Account Manager

Birmingham, AL · On-site

Purpose of the Role The Account Manager is responsible for building and maintaining strong customer ... Ability to clearly convey technical information effectively. * Strong oral and written ...

Tom McLeod Software Corp

Account Manager

Birmingham, AL · On-site

$60 - $90/hr

Purpose of the Role The Account Manager is responsible for building and maintaining strong customer ... Ability to clearly convey technical information effectively. * Strong oral and written ...

LiftOne LLC

Account Manager

Birmingham, AL · On-site

$60 - $90/hr

Summary As a LiftOne Account Manager, you will be combining technical knowledge with sales skill to profitably grow revenue for the company and maximize market share. This position requires someone ...

LiftOne

Account Manager

Birmingham, AL · On-site

Summary As a LiftOne Account Manager, you will be combining technical knowledge with sales skill to profitably grow revenue for the company and maximize market share. This position requires someone ...

LiftOne

Account Manager

Birmingham, AL · On-site

Summary As a LiftOne Account Manager, you will be combining technical knowledge with sales skill to profitably grow revenue for the company and maximize market share. This position requires someone ...

Gabriel Group

Account Manager

Birmingham, AL · On-site

$55 - $75/hr

Position Summary The Account Manager oversees maintenance crews, customer relationships, and branch operations for assigned commercial accounts. Reporting to the General Manager, this role requires ...

Atlas RFID

Account Manager

Birmingham, AL

$50K - $95K/yr

Operate with the technical knowledge, sales discipline, judgment, and independence expected of a fully ramped Atlas RFID Account Manager. WHY JOIN US * Performance-based commission and incentive ...

Atlas RFID

Account Manager

Birmingham, AL · On-site

$50K - $95K/yr

Operate with the technical knowledge, sales discipline, judgment, and independence expected of a fully ramped Atlas RFID Account Manager. WHY JOIN US * Performance-based commission and incentive ...

City of Lincoln

Account Manager

Dolomite, AL · On-site

$70 - $100/hr

Job Category Account Manager * Employee Type Exempt - FT * Required Degree High school * Travel 40% Description We are seeking a dynamic Account Manager to drive business growth and foster client ...

Atlas RFID

Account Manager

Birmingham, AL · On-site

$50K - $95K/yr

Operate with the technical knowledge, sales discipline, judgment, and independence expected of a fully ramped Atlas RFID Account Manager. WHY JOIN US * Performance-based commission and incentive ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Alabaster, AL

Technical Account Manager information

See Alabaster, AL salary details

$34K

$73.5K

$143.8K

How much do technical account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical account manager in Alabaster, AL is $73,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What cities near Alabaster, AL are hiring for Technical Account Manager jobs?

Cities near Alabaster, AL with the most Technical Account Manager job openings:

Technical Account Manager jobs near you

IT Technical Account Manager

Dataperk LLC

Birmingham, AL • On-site

Full-time

Posted 24 days ago

Job description

Description:

DataPerk - Technical Account Manager  


Position Summary
DataPerk is celebrating 25 years of providing unmatched managed services to our clients and we are now seeking a customer-focused Technical Account Manager who combines relationship management, account growth, and Tier 1 technical support skills. This role serves as the primary point of contact in Arkansas for assigned clients while also providing onsite and remote Tier 1 MSP support for local customers. The ideal candidate is comfortable discussing business goals with decision-makers while also resolving end-user technical issues and supporting IT environments. 


Key Responsibilities 

  • Develop trusted client relationships that promote partnership, retention, and loyalty. 
  • Maintain in-depth knowledge of DataPerk services and communicate recommendations to clients. 
  • Review Autotask queues, accounts, tickets, and recurring support issues. 
  • Conduct regularly scheduled client calls and onsite visits. 
  • Represent DataPerk at community events and business organizations. 
  • Document and manage client concerns, opportunities, and escalations. 
  • Maintain company and client records in accordance with policies and procedures. 
  • Source, schedule, track, and communicate orders as required. 
  • Create and present sales estimates and proposals. 
  • Distribute monthly client reporting and account reviews. 
  • Follow established sales processes and maintain CRM records. 
  • Conduct onsite and online presentations of DataPerk solutions. 
  • Manage service proposals, contracts, and lease agreements. 
  • Contribute referrals, leads, KPI reporting, and account health assessments. 
  • Document internal processes and suggest service improvements. 

MSP Tier 1 Technical Skills & Responsibilities 

  • Join workstations to Active Directory domains. 
  • Create and manage user accounts in Active Directory, Microsoft Exchange, and Microsoft 365. 
  • Deploy and configure new computers, including profile and data migrations. 
  • Install, configure, troubleshoot, and remove software applications. 
  • Provide antivirus deployment, maintenance, and malware remediation. 
  • Perform basic help desk support for DataPerk-managed services. 
  • Perform computer maintenance and hardware troubleshooting. 
  • Understand and troubleshoot DHCP, DNS, TCP/IP, Ethernet, and basic network connectivity issues. 
  • Install and test structured cabling and network connections. 
  • Utilize LAN testing equipment for troubleshooting and validation. 
  • Support printers, email, Microsoft 365 applications, and end-user devices. 
  • Document technical work performed and escalate advanced issues appropriately. 

DataPerk is an equal opportunity employer and values individuals who are passionate about technology, customer service, and helping businesses succeed. 

Requirements:
  • Bachelor's degree preferred (IT-related degree a plus) or equivalent combination of education and experience. 
  • At least 1 year of B2B sales, account management, or customer relationship experience. 
  • At least 1 year of technical support or IT service experience. 
  • Strong Microsoft Office skills, especially Excel and PowerPoint. 
  • Experience working with CRM platforms and ticketing systems. 
  • Excellent organization, communication, and customer service skills. 
  • Knowledge of IT networking, internet technologies, and cloud services. 
  • Ability to balance client relationship management with technical responsibilities. 

Preferred Attributes 

  • Self-motivated and capable of managing multiple priorities. 
  • Comfortable presenting to clients and executives. 
  • Professional demeanor with strong problem-solving abilities. 
  • Ability to work independently and collaboratively within a team environment.