Technical Account Manager Tam Jobs in Bothell, WA

You will lead a team of Technical Account Managers who serve as Axon's operational presence inside public safety agencies. Your team owns customer outcomes from deployment through adoption, technical stabilization, and long-term operational success. When an agency needs Axon to show up with clarity and follow-through, your team is who they rely on-and when situations escalate, you are the leader who brings structure, judgment, and calm.

This is a hands-on people leadership role. You will set day-to-day expectations for customer ownership and technical execution, coach ICs through complex account situations, and stay close enough to the work to spot risks early. You are accountable for how your team performs, how customers experience Axon in the field, and the operational discipline that keeps embedded and regional engagement models sustainable.

Axon's mission is to Protect Life. Your team is one of the most direct expressions of that mission with the agencies you support.
What You'll Do

Location: Hybrid based out of our Atlanta office with Travel up to 40%
Reports to: Senior Director, Customer Deployment & Technical Account Management
Direct Reports:  Individual Contributors (TAMs)

• Lead, coach, and develop TAMs operating across embedded, regional, and traveling engagement models
• Establish clear expectations for customer ownership, technical execution, lifecycle engagement, and operational accountability within your pod
• Support skill development across hardware, software, networking, integrations, and customer workflow adoption
• Foster a culture of ownership, customer focus, initiative, and continuous improvement
• Help ICs balance reactive customer needs with proactive engagement and structured follow-through

• Ensure consistent execution across deployments, onboarding, adoption, technical stabilization, and ongoing operational success for accounts in your scope
• Maintain visibility into account health, open escalations, adoption gaps, and delivery risks across your team's book of business
• Drive reduction of reactive support motions by improving lifecycle continuity, documentation discipline, and customer engagement standards
• Ensure customers experience clear ownership and coordinated execution across Axon teams

• Partner with Sales, Professional Services, Support, Product, Engineering, and Customer Success to align delivery with customer outcomes
• Surface operational insights and customer feedback that improve delivery consistency and the customer experience
• Support alignment between deployment readiness, technical execution, adoption goals, and operational priorities

• Serve as the escalation point for critical customer situations, agency-impacting incidents, and high-visibility deployments within your portfolio
• Build trusted working relationships with agency stakeholders and internal leadership partners
• Coach ICs on executive communication, stakeholder management, and operational leadership in high-stakes environments
• Contribute to retention and expansion efforts through customer health visibility and lifecycle engagement

• Track and improve team-level performance metrics including operational health, CSAT, escalation trends, and lifecycle outcomes
• Use KPIs, operational reviews, and structured cadences to improve delivery quality and consistency
• Reinforce process standardization, playbook execution, and scalable best practices within your team

• 7+ years of experience in customer-facing technical delivery, program leadership, or complex deployment environments
• 3+ years leading individual contributors in customer-facing or technical delivery organizations
• Experience coaching distributed technical or customer-facing teams across multiple engagement models
• Demonstrated success improving operational execution, customer outcomes, or delivery consistency in complex account environments
• Ability to communicate effectively and build trust with customer stakeholders and internal leadership during high-visibility situations
• Broad technical fluency across SaaS platforms, cloud infrastructure, networking, hardware systems, integrations, and operational workflows
• Experience supporting operational maturity, lifecycle ownership, or customer experience improvement initiatives
• Strong systems-thinking mindset with ability to identify operational gaps and practical improvements
• Data-informed leadership approach using KPIs, dashboards, and structured governance
• Ability to navigate evolving priorities and complex environments while maintaining clarity and follow-through
• Ability to obtain and maintain CJIS compliance and handle highly sensitive information

• Experience supporting public safety, law enforcement, or other mission-critical operational environments
• Familiarity with CAD, RMS, CJIS standards, or integrated public safety ecosystems
• Experience supporting customer lifecycle or post-sale operational evolution initiatives
• Relevant technical or leadership certifications (ITIL, PMP, cloud certifications, etc.)

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.