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Tech Support Jobs in Carol Stream, IL (NOW HIRING)

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60 - $80/hr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

TForce World Wide Inc

Be Seen First

IT Support Analyst

Bolingbrook, IL · On-site

$53K - $60K/yr

Title: IT Support Analyst Salary Rang e-53K-60K Work Location-HYBRID : This role is classified as a "Hybrid role" with ability to commute into the Bolingbrook, IL office location. Position Summary:

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9 ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

CD Peacock 1837 Inc

IT Support Specialist

Oak Brook, IL · On-site

$60 - $80/hr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$60 - $80/hr

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

AFTERMATH

IT Support Engineer

Aurora, IL · On-site

$65K - $75K/yr

Description Title: IT Support Engineer Location: Aurora, IL Pay Range: $65,000 - $75,000 Reports To: IT Operations Manager Hours: Onsite Monday thru Friday with alternating periods of on-call time ...

Medical Murray

IT Support Specialist I

Lake Zurich, IL · On-site

$21 - $26.50/hr

Title: IT Support Specialist I Location: Lake Zurich, IL Employment Type: Full-Time About Us Founded in 1996, Medical Murray is a privately owned medical device company specializing in the ...

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All JobsTech Support JobsTech Support Jobs in Carol Stream, IL

Tech Support information

See Carol Stream, IL salary details

$27.9K

$45K

$68.3K

How much do tech support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for tech support in Carol Stream, IL is $44,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $48,600.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What job categories do people searching Tech Support jobs in Carol Stream, IL look for?

The top searched job categories for Tech Support jobs in Carol Stream, IL are:

What cities near Carol Stream, IL are hiring for Tech Support jobs?

Cities near Carol Stream, IL with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Carol Stream, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,972 per year, or $21.6 per hour.

IT Support Specialist - Retail

AKIRA

Chicago, IL • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Akira rating

5.7

Company rating: 5.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

AKIRA IT Support Specialist - Retail
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (AKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.
AKIRA's culture has one very large, distinct difference from other fast-fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.
The Position: IT Support Specialist - Retail
Location: HQ - Chicago, IL (On-Site)
Position Overview:
AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment.
Essential Functions
  • Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues.
  • Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems.
  • Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently.
  • Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets.
  • Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance.
  • Monitor and administer store networks, resolving connectivity issues and maintaining network security.
  • Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff.
  • Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality.
  • Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements.
  • Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed.
  • Troubleshoot network issues, including replacing and configuring access points and firewalls.
  • Understand network protocols and provide technical support to store associates to maximize system uptime.

Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
  • 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting.
  • Strong problem-solving skills with the ability to troubleshoot complex IT issues with minimal supervision.
  • Excellent written and verbal communication skills to collaborate effectively with store staff and the broader IT team.

The Ideal Candidate
  • Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred).
  • Demonstrates a proactive approach to identifying and resolving store-level IT issues.
  • Has a strong understanding of retail IT systems and processes, with the ability to minimize operational disruptions.
  • Exhibits excellent organizational skills, attention to detail, and strong follow-through on tasks and projects.
  • Is comfortable working independently and managing responsibilities without direct supervision.
  • Brings a positive, can-do attitude and takes ownership of store-level IT operations.

Benefits & Perks:
We offer competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We're committed to internal growth, providing meaningful development and career advancement opportunities.
Job Type: Full-TimeWe are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.
We may utilize AI-assisted and automated tools as part of the recruiting and hiring process. All employment decisions are made in compliance with applicable laws and without discrimination.
Department IT Role IT Support Specialist - Retail Locations Chicago Headquarters Yearly salary $55,000 - $60,000 Employment type Full-time

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