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Tech Support Jobs in Carol Stream, IL (NOW HIRING)

hhglobal

Jr. IT Support Technician

Chicago, IL

$45K - $52K/yr

Purpose of the Job We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful ...

hhglobal

Jr. IT Support Technician

Chicago, IL

$45K - $52K/yr

Purpose of the Job We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful ...

hhglobal

Jr. IT Support Technician

Chicago, IL

$45K - $52K/yr

Purpose of the Job We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful ...

Freudenberg

IT Support Specialist

Aurora, IL

Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams. * Configure, deploy ...

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9 ...

hhglobal

Jr. IT Support Technician

Chicago, IL · On-site

$45K - $52K/yr

Purpose of the Job We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful ...

Freudenberg Group

IT Support Specialist

Aurora, IL · On-site

Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams. * Configure, deploy ...

North Park University

IT Support Specialist I

Chicago, IL · On-site

$45K - $50K/yr

Position Summary The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers ...

hhglobal

Jr. IT Support Technician

Chicago, IL · On-site

$45K - $52K/yr

Purpose of the Job We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful ...

North Park University

IT Support Specialist I

Chicago, IL · On-site

$45K - $50K/yr

Position Summary The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers ...

TEKsystems

IT Support Specialist

Lisle, IL

$25 - $33/hr

Support Microsoft 365 applications and related technologies * Assist with device deployments, upgrades, and refresh projects * Manage user accounts, permissions, and onboarding/offboarding activities

North Park University

IT Support Specialist I

Chicago, IL · On-site

$45K - $50K/yr

Position Summary The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers ...

TEKsystems

IT Support Specialist

Lisle, IL

$25 - $33/hr

Support Microsoft 365 applications and related technologies * Assist with device deployments, upgrades, and refresh projects * Manage user accounts, permissions, and onboarding/offboarding activities

Sterling Labs

IT Support Technician

Des Plaines, IL · On-site

$25 - $27/hr

... technology and validated testing methodologies. For more than 40 years, our work has supported initiatives that protect human health and the environment. Our success is built on client partnerships ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661. Deliver technical roadmaps on business processes and applications to support ...

ProSource

Entry Level IT Support Technician

Chicago, IL · On-site

$50K - $70K/yr

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

Abt Electronics

Custom Audio Tech Support

Glenview, IL · On-site

$24/hr

Basic troubleshooting & tech support for consumer electronics * Process returns & exchanges * Create service tickets to document customers' needs & dispatch techs to customers' homes Job Requirements:

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Showing results 41-60

All JobsTech Support JobsTech Support Jobs in Carol Stream, IL

Tech Support information

See Carol Stream, IL salary details

$27.9K

$45K

$68.3K

How much do tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for tech support in Carol Stream, IL is $44,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $48,600.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What cities near Carol Stream, IL are hiring for Tech Support jobs? Cities near Carol Stream, IL with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Carol Stream, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,972 per year, or $21.6 per hour.

Jr. IT Support Technician

hhglobal

Chicago, IL

$45K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Purpose of the Job

We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful candidate will assist with device deployment, user account administration, endpoint management, and troubleshooting using Microsoft Entra ID, Microsoft InTune, and JAMF. This role is ideal for someone with 1-3 years of IT support experience looking to develop their skills in a modern cloud-managed environment. Reporting directly to the IT Manager Americas, and working alongside team members based in Chicago, IL.

This role will be required to be in office 5 days per week in our downtown Chicago Headquarters.

*Applicants must be authorized to work in the United States without employer sponsorship, now or in the future.

Key Responsibilities

  • Provide first-line technical support for Windows and macOS devices.
  • Configure, deploy, and troubleshoot Windows PCs, Apple Mac, and mobile devices.
  • Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD).
  • Enroll, configure, and manage endpoints using Microsoft InTune.
  • Install, configure, and support Microsoft 365 applications.
  • Diagnose and resolve hardware, software, network, printers, and connectivity issues.
  • Perform software installations, updates, and security patching.
  • Assist with onboarding and offboarding of employees, including device provisioning and account setup.
  • Maintain accurate documentation of incidents, procedures, and asset inventory.
  • Procure hardware through approved suppliers and assist with software licenses.
  • Escalate complex technical issues to senior IT staff and other teams when required.
  • Deliver excellent service level agreements (SLAs).
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Knowledge, Skills & Experience

  • Bachelor’s degree in Information Technology or a related discipline and/or equivalent work experience.
  • 1-3 years of experience in an IT Helpdesk or Desktop Support role.
  • Hands-on experience supporting Windows 11, Apple macOS, mobile devices (both iOS and Android).
  • Experience administering Microsoft Entra ID and Microsoft InTune.
  • Familiarity with Microsoft 365 applications.
  • Basic understanding of TCP/IP networking, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Knowledge of Active Directory and Group Policy is beneficial.
  • Strong problem-solving, communication, and customer service skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • MS Certification preferred
  • Apple Mac Certification preferred

Company Benefits 

  • Healthcare, dental, vision insurance
  • Short-term and long-term disability coverage
  • 401k with discretionary company match
  • PTO and company holidays

For Illinois based applicants: The US base salary range for this position is $45,000 to $52,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location. This range may be different in other locations due to differences in the cost of labor.  The total compensation package for this position may also include annual performance bonus targets, benefits and/or other applicable incentives in addition to base salary. 

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