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Tech Support Jobs in Carol Stream, IL (NOW HIRING)

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

AEG Presents

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide technical assistance with computer hardware and ...

B-O-F Corporation

IT Support Specialist

Aurora, IL

$68K - $82K/yr

Essential Duties & Responsibilities IT Support & Troubleshooting * Serve as the first point of contact for internal IT requests * Troubleshoot hardware, software, access, and connectivity issues

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide technical assistance with computer hardware and ...

Proman Staffing

IT Support Technician

Northbrook, IL · On-site

$45K - $50K/yr

PROMAN Group USA is seeking a motivated, customer-focused IT Support Technician to join our IT team. This is a hands-on, onsite role responsible for providing exceptional technical support to ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

New

Capgemini

IT Support Analyst

Chicago, IL · On-site

$43K/yr

About the job you're considering Capgemini is hiring an IT Support Analyst to provide enterprise-level technical support, manage incidents and service requests, and ensure seamless IT operations in a ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United ...

New

AFTERMATH SERVICES LLC

IT Support Engineer

Aurora, IL · On-site

$65K - $75K/yr

Title: IT Support Engineer Location: Aurora, IL Pay Range: $65,000 - $75,000 Reports To: IT Operations Manager Hours: Onsite Monday thru Friday with alternating periods of on-call time Aftermath ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Carol Stream, IL

Tech Support information

See Carol Stream, IL salary details

$27.9K

$45K

$68.3K

How much do tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for tech support in Carol Stream, IL is $44,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $48,600.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What cities near Carol Stream, IL are hiring for Tech Support jobs? Cities near Carol Stream, IL with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Carol Stream, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,972 per year, or $21.6 per hour.

IT Support Analyst

Lou Malnati's Pizzeria

Buffalo Grove, IL • On-site

Full-time

Re-posted 2 days ago

Job description

Lou Malnati's is seeking an IT Support Analyst to provide front-line technical support to our restaurant locations and home office
staff. This role is the first point of contact for technology issues - delivering friendly, effective help across hardware, software,
network, and POS systems.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, network, and POS issues
• Document all support interactions accurately in the ticketing system
• Escalate complex issues with complete documentation
• Perform on-site support at restaurant locations as scheduled
• Assist with hardware setup, imaging, deployment, and inventory management
• Support new user onboarding
• Contribute to knowledge base documentation
• Participate in an on-call rotation to provide after-hours support to Lou Malnati's locations
• Travel to Lou Malnati's restaurant locations and company sites as required
• Performs other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Strong end-user computing fundamentals - Windows, Office 365, networking basics
• Excellent customer service and communication skills
• Ability to follow troubleshooting procedures and document clearly
• Positive, team-oriented attitude
Previous Experience/Education:
• High school diploma required; Associate's degree in IT or related field preferred
• 1-3 years of help desk or IT support experience
• CompTIA A+ or equivalent experience preferred
• Restaurant or retail experience a plus
• Point-of-sale (POS) system experience preferred; Toast POS experience a strong plus, including terminal installation,
configuration, and troubleshooting
• New store opening (NSO) support experience a plus - hardware staging, on-site deployment, and day-of technical
support for restaurant launches
• Required to read and write English, follow verbal and written instructions, and use basic math
Physical Demands and Working Conditions:
• Work performed in an office environment and at restaurant locations as required
• Required to sit and use a computer for extended periods
• Must be able to lift and carry up to 80 lbs. on an occasional basis when moving or relocating computer equipment
• Must have reliable personal transportation capable of securely transporting computer hardware to company
locations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
LEVERAGE AI TOOLS:
Even at the front line of support, AI tools can meaningfully improve the quality and speed of the work. Every IT Support
Analyst is expected to use AI as a daily productivity tool.
• Use AI to research unfamiliar error messages and technical issues, finding solutions faster than searching alone
• Apply AI to draft clear, professional ticket notes and escalation documentation
• Leverage AI to help communicate technical issues to non-technical restaurant staff in plain, accessible language
• Use AI to draft knowledge base contributions and step-by-step resolution guides from issues you've solved
• Apply AI to learn new technologies and prepare for technical certifications and skill development
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Lou Malnati's Pizzeria logo

About Lou Malnati's Pizzeria

Sourced by ZipRecruiter

Lou Malnati's Pizzeria, based in Northbrook, Illinois, United States, is a renowned name in the food and beverage industry. Founded in 1971, the pizza establishment has a rich history and is built on a foundation of family tradition and delicious, handcrafted pizza. Their official website, loumalnatis.com, showcases their range of products which primarily include deep dish pizzas, known for their layers of fresh ingredients and buttery, flaky crust. The company is known for using an exclusive sausage blend and hand-picked tomatoes from California for its signature pizza.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Northbrook, IL, US

Year founded

1971

Social media

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