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Tech Support Jobs in Vermont (NOW HIRING)

Marmon

IT Intern

Shelburne, VT · On-site

$16 - $21.25/hr

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network ...

Marmon Holdings, Inc.

IT Intern

Shelburne, VT · On-site

$16 - $21.25/hr

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network ...

Marmon

IT Intern

Shelburne, VT · On-site

$16 - $21.25/hr

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network ...

Open Approach

Support Technician (L1)

Burlington, VT · On-site

$21.25 - $29/hr

We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust, transparency, and shared ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Vermont

Tech Support information

See Vermont salary details

$28.7K

$46.2K

$70.2K

How much do tech support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for tech support in Vermont is $46,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Vermont?

The most popular types of Tech Support jobs in Vermont are:

What job categories do people searching Tech Support jobs in Vermont look for?

The top searched job categories for Tech Support jobs in Vermont are:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Vermont as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,230 per year, or $22.2 per hour.

Information Support Specialist II

Heritage Family Credit Union

Rutland, VT • On-site

$28.31 - $35.38/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

This position is primarily onsite at our Operations Center in Rutland, Vermont. Occasional travel to various branches will be required. Candidate must be within commutable distance to the Rutland Operations Center location.
Who We're Looking For:
We are looking for an experienced IT professional with a "people helping people" mindset to join our Information Technology team in Rutland, VT. The ideal candidate will:
  • Approach situations with a positive and collaborative attitude, working closely within the IT team and with team members throughout the entire organization
  • Demonstrate passion for and pliability in an ever-changing IT landscape to troubleshoot and find solutions in a wide variety of situations
  • Have considerable experience with Microsoft 365 administration, Intune administration, Hybrid Azure Active Directory, and Group Policy

What You'll Be Doing:
  • Providing first and second tier technical support to end users via phone, in-person, and via help desk ticketing system
  • Addressing complex issues related to servers, networks, and systems, including but not limited to user end points, physical and virtual servers, printers, phones, network equipment, and ATMs
  • Completing end of day procedures
  • Creating, reviewing, and updating documentation as necessary, providing clear and accessible instructions for all job functions, and providing technical insights and documentation as needed to support successful project outcomes

Why Join Us:
  • Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.
  • Benefits Include:
    • Paid time off in addition to paid federal holidays
    • Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
    • 401k match
    • Ongoing training opportunities
    • 8 hours of volunteer time with an organization important to you
    • Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Salary Range: $28.31 - $35.38/hour
Position Title: IT Support Specialist II
Department: Information Technology
Reports To: Vice President Information Technology
FLSA Status: Non-Exempt
EEO Code: Technician
Grade: 9
Summary:
The IT Support Specialist II is a key member of the Information Technology team responsible for providing Tier 1 and Tier 2 technical support across the Credit Union's technology landscape. This role supports end users, branch operations, and core systems by maintaining and troubleshooting workstations, servers, applications, and related infrastructure in both on-premises and cloud environments. The position includes user access administration, daily operational controls, documentation, and onsite support at branch locations, all performed in accordance with established security standards, internal controls, and regulatory requirements to ensure reliable and secure technology operations.
Essential Functions:
  • Provide Tier 1 and Tier 2 end-user technical support via phone, help desk ticketing system. Monitor and respond to hotline calls and service requests, gather accurate and complete information, resolve incidents, and follow up to confirm restoration of service and user satisfaction.
  • Support and troubleshoot the Credit Union's technology environment, including end-user devices, infrastructure systems, applications, and related hardware, in accordance with established IT controls and security standards.
  • Provision, modify, and remove user access to systems and applications in compliance with the principle of least privilege, information security policies, and regulatory requirements. Maintain accurate access documentation and audit trails to support internal reviews and regulatory examinations.
  • Perform and document daily operational control activities, including backups, ATM/ITM systems, and other automated or scheduled IT processes. Identify, escalate, and remediate exceptions, failures, or anomalies as required.
  • Create and maintain technical documentation, procedures, and system records to support operational consistency, knowledge transfer, examination readiness, and assigned IT projects.
  • Travel to all Credit Union branch locations as required to provide onsite technical support, install or service equipment, support business operations, and assist with incident response or system issues that cannot be resolved remotely.
  • Perform all other duties as assigned.

Qualifications:
Education:
  • High school diploma or equivalent required; bachelor's degree in computer science, information technology or related field, or commensurate work experience.

Experience:
  • Minimum 5 years of IT experience in a dynamic environment required. Experience working in a credit union environment preferred.

Skills:
  • Strong analytical and troubleshooting skills with the ability to prioritize, problem-solve, and manage multiple tasks in a fast-paced operational environment.
  • Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, Entra ID, Intune, physical and virtual servers, and secure remote access technologies.
  • Understanding of basic networking concepts, including connectivity, DNS, DHCP, and device communication fundamentals.
  • Self-motivated with the ability to work independently while also collaborating effectively with others to identify issues, recommend solutions, and implement operational or process improvements.

Physical Requirements:
  • This position requires sitting for extended periods of time and working primarily at a workstation or desk in an office environment.
  • Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone.
  • Ability to lift and carry equipment (50+ pounds) and other materials as needed.

Work Environment:
  • Professional banking environment.
  • Travel to HFCU branches and properties required as needed.

BSA/Risk: Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks.
Equal Opportunity Employer: Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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