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Tech Services Manager Jobs in Illinois (NOW HIRING)

powercon

Senior IT Services Specialist

Chicago, IL · On-site

$80K - $105K/yr

Implement and manage ITIL processes (incident, problem, change) * Design and maintain service ... Support and lead IT projects and initiatives * Collaborate with stakeholders, vendors, and cross ...

CSU

Head, Access & Tech Services

Campus, IL

Posting Details Business Title Head, Access & Tech Services Posting Category Administrative and ... Manages the Special Collections room and digital content collections. Supervises assigned staff.

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Tech Services Manager information

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Illinois?

For Tech Services Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Illinois look for?

The top searched job categories for Tech Services Manager jobs in Illinois are:

What cities in Illinois are hiring for Tech Services Manager jobs?

Cities in Illinois with the most Tech Services Manager job openings:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Tech and Non-Tech Services Managers

Infosys Limited

Chicago, IL • On-site

$90 - $120/hr

Other

Posted 11 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description

Sourcing Tech & Non-Tech Services Manager - 5A

The Sourcing Tech & Non-Tech Services Manager is responsible for leading strategic sourcing and category management for tech services and professional services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, safety, and data privacy regulations. The position partners are Technology, Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Job Description:
  • Develop and execute category strategies for Tech Services and Professional Services aligned with business and operational goals
  • Manage end-to-end category lifecycle, including spend analysis and total cost of ownership (TCO) optimization
  • Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
  • Lead large sourcing events (RFP, RFQ, RFI) for professional services and tech services categories
  • Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
  • Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects
  • Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
  • Act as a strategic business partner to Technology, Engineering, Operations, EHS, Finance, and HR
  • Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
  • Provide market intelligence and benchmarking insights to internal stakeholders
  • Deliver and report annual cost savings, cost avoidance, and value creation metrics
  • Leverage should-cost models, rate benchmarking, and market analytics
Basic Qualifications:
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of relevant work experience in the job description
Preferred Qualifications:
  • Approximately 8-10 years’ experience in handling category management activities in the Professional Services and Tech Services space
  • Professional certification (CPSM, CPSD, CIPS, PMP) preferred
  • Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
  • Good client facing & client management skills
  • Demonstrated experience with Professional Services and Tech Services procurement in the U.S. market
  • Experience working with national service providers and regional vendors
  • Very good communication skills
  • Strong customer‑centric mindset (client‑facing experience preferred)
  • Transformation mindset with ability to identify improvement opportunities
  • Highly organized, proactive, and goal‑oriented
  • High integrity, attention to detail, and strong prioritization skills

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

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