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Tech Services Manager Jobs in Chicago, IL (NOW HIRING)

Aldridge Electric, Inc.

IT Client Services Manager

Libertyville, IL · On-site

$92K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Client Services Manager What we are looking for: The Client Services Manager at Aldridge Electric is a pivotal leadership role responsible for the end-to-end delivery of IT support services across ...

Aldridge Electric, Inc.

IT Client Services Manager

Libertyville, IL · On-site

$92K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Services Manager at Aldridge Electric is a pivotal leadership role responsible for the end-to-end delivery of IT support services across the organization. This individual leads the Client ...

powercon

Senior IT Services Specialist

Chicago, IL · On-site

$80K - $105K/yr

Implement and manage ITIL processes (incident, problem, change) * Design and maintain service ... Support and lead IT projects and initiatives * Collaborate with stakeholders, vendors, and cross ...

powercon

Senior IT Services Specialist

Chicago, IL

$80K - $105K/yr

Implement and manage ITIL processes (incident, problem, change) * Design and maintain service ... Support and lead IT projects and initiatives * Collaborate with stakeholders, vendors, and cross ...

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All JobsTech Services JobsTech Services Manager JobsTech Services Manager Jobs in Chicago, IL

Tech Services Manager information

See Chicago, IL salary details

$35K

$85.3K

$174.6K

How much do tech services manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for tech services manager in Chicago, IL is $85,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $94,800.00 per year, depending on experience, location, and employer.

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Chicago, IL?

For Tech Services Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Chicago, IL look for?

The top searched job categories for Tech Services Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Tech Services Manager jobs?

Cities near Chicago, IL with the most Tech Services Manager job openings:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,321 per year, or $41 per hour.

Manager, Workplace Technology Services

Coates Group

Chicago, IL • On-site

Full-time

Re-posted 14 days ago

Job description

Be Part of Our Next Chapter 
 
For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
 
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

The Manager, Workplace Technology Services is responsible for the global delivery, governance, and continuous improvement of end-user technology services and employee technology enablement processes across North American. The role leads the North American Service Desk function, owns IT service management, workplace technology governance, oversees the North American IT team and partners with People & Culture, business leaders, and technical teams to ensure employees have timely access to systems, devices, and support throughout the employee lifecycle. This role drives operational excellence, service performance, onboarding readiness, access governance, and continuous process improvement while ensuring alignment with enterprise security, compliance, and business objectives.

Responsibilities:

IT Service Management & Governance 

  • Lead the global Service Desk function, ensuring high-quality support, data driven service performance, and team effectiveness across regions

Continuous Improvement & Business Partnership

  • Use data, reporting, and stakeholder feedback to drive service improvements, optimize processes, and enhance the employee technology experience. Define engagement models for escalations and act as the operational bridge between IT and senior stakeholders.

People Leadership

  • Lead, coach, and develop the Service Desk team, fostering a high-performance, customer-focused culture while driving accountability, capability development, employee engagement, and achievement of service delivery objectives.

End user computing and security

  • Own and continuously improve workplace technology services, employee access governance, security controls and end user computing process to support employee productivity and business operations.

Governance, Risk & Compliance

  • Ensure service operations, technology controls, and asset management practices align with security, compliance, audit, and governance requirements.

Asset Lifecycle Governance

  • Maintain accurate asset inventory within toolset. Ensure onboa

Qualifications:
5+ years' experience in IT Service Delivery or Service Desk Management
Proven experience managing distributed or global support teams
Experience leading IT Service Management (ITSM) functions.
Experience leading operational governance and continuous improvement initiatives across multiple stakeholder groups.
Experience managing employee onboarding, offboarding, or access management processes.
Experience working cross-functionally with HR, Security, and business stakeholders.
Experience driving process improvement and operational transformation initiatives.
Strong experience with ITIL-based service management practices
Hands-on experience with:
          Freshservice or similar ITSM tools
          Workspace ONE (or equivalent endpoint management platform)
          CrowdStrike (or equivalent endpoint protection platform)
          Microsoft 365 and Azure Active Directory / Entra ID
Experience in SLA management, reporting, and service performance analytics
Exposure to ISO 27001, ISMS, or similar compliance frameworks
Strong stakeholder management and communication skills
Capabilities:
Strong leadership and team management capability across global teams
Excellent written and verbal communication, including executive-level reporting
Strong operational discipline and attention to detail
Data-driven decision making and analytical mindset
Ability to work independently and drive outcomes with minimal supervision
Strong ownership and accountability for service outcomes
Proactive escalation and risk management mindset
Ability to balance customer experience with security and governance requirements
Strong collaboration with technical, security, and business stakeholders
Continuous improvement mindset with focus on efficiency and maturity uplift
$85,000 - $120,000 a year

Full Salary Range: $85,000/year (minimum), $102,500/year (midpoint), $120,000/year (maximum).

Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory
 
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
 
 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
 
 Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 
 
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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