IT Help Desk Professional
Alpharetta, GA · On-site
Overview Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position. Responsibilities In this role, you will join a ...
IT Help Desk Professional
Alpharetta, GA · On-site
Overview Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position. Responsibilities In this role, you will join a ...
IT Help Desk Professional
Alpharetta, GA · On-site
Overview Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position. Responsibilities In this role, you will join a ...
IT Help Desk Professional
Alpharetta, GA · On-site
Overview Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position. Responsibilities In this role, you will join a ...
Position: IT Help Desk Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071 Work Mode: Onsite Employment Type: Contract Job Summary: We are seeking a skilled and customer-focused Technical ...
Position: IT Help Desk Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071 Work Mode: Onsite Employment Type: Contract Job Summary: We are seeking a skilled and customer-focused Technical ...
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Helpdesk Technician
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Atlanta, GA · On-site
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IT Service Desk Intern (summer) with MetroPower/CarolinaPower
Albany, GA · On-site
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The IT Help Desk Intern will assist with the normal day-to-day processing of IT help desk issues in the Albany, GA area. This position is a full-time Summer Internship and will end on August 15, 2023.
IT Service Desk Intern (summer) with MetroPower/CarolinaPower
Albany, GA · On-site
$19 - $21/hr
The IT Help Desk Intern will assist with the normal day-to-day processing of IT help desk issues in the Albany, GA area. This position is a full-time Summer Internship and will end on August 15, 2023.
Entry-Level IT Helpdesk Technician (Remote - United States ET)
Atlanta, GA · Remote
$44K - $60K/yr
The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical challenges daily while providing customer support to employees across all of our regions! As an IT Helpdes ...
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Entry-Level IT Helpdesk Technician (Remote - United States ET)
Atlanta, GA · Remote
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IT Help Desk Engineer
Athens, GA · On-site
... Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every ...
IT Help Desk Engineer
Athens, GA · On-site
... Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every ...
IT Help Desk Engineer
Athens, GA · On-site +1
... Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every ...
IT Help Desk Engineer
Athens, GA · On-site +1
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Helpdesk Spanish
Conyers, GA · On-site
$17.50 - $23.75/hr
... computer technology or a closely related area from an accredited college Required Experience ... performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS ...
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Helpdesk Spanish
Conyers, GA · On-site
$17.50 - $23.75/hr
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Submit IT helpdesk tickets for faculty/staff. * Setup VCON classrooms making sure cameras are on and positioned correctly and either in send/receive mode. * Assists in organizing IT equipment.
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IT Helpdesk Specialist- DC
Villa Rica, GA · On-site
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IT Helpdesk Specialist- DC
Villa Rica, GA · On-site
Provides support to end users on a variety of technology issues. Identifies, researches, and ... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to ...
Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...
New
Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...
New
Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...
New
Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...
New
Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...
New
Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...
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Help Desk Analyst
Conyers, GA · On-site
$18 - $24.50/hr
MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume ...
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Help Desk Analyst
Conyers, GA · On-site
$18 - $24.50/hr
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Machinist Helper
Athens, GA · On-site
While IMI embraces technology, we do not turn from traditional machining methods. Industrial ... Job Summary IMI is seeking a full-time Machinist Helper local to the Athens, GA area. Essential ...
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Machinist Helper
Athens, GA · On-site
While IMI embraces technology, we do not turn from traditional machining methods. Industrial ... Job Summary IMI is seeking a full-time Machinist Helper local to the Athens, GA area. Essential ...
Electrician Helper
Augusta, GA · On-site
$14.75 - $19/hr
... technology solutions across commercial, industrial, institutional, and specialty markets. As part ... Position Summary Norlee Group, Inc. is seeking a highly motivated Electrical Helper to join one of ...
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Electrician Helper
Augusta, GA · On-site
$14.75 - $19/hr
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Tech Helper information
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Full-time
Medical, Dental, Vision, Retirement
Posted 16 days ago
Kimley-Horn rating
8.9
Based on 86 frontline employees who took The Breakroom Quiz
53rd of 441 rated engineering
Job description
Overview
Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position.
ResponsibilitiesIn this role, you will join a collaborative IT Service Desk team that provides timely, accurate, and customer-focused technical support to employees across the organization. The selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users. The successful candidate will also grow into other areas supporting the IT Service Desk organization longer term.
Key responsibilities include:
Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users Document all work in ServiceNow quickly, accurately, and thoroughly Meet SLA resolution timelines and maintain ownership of assigned work Follow structured escalation workflows and communicate clearly with end-users and internal IT support teams Collaborate with teammates by sharing knowledge, relevant support resources, and examples from prior tickets when useful
QualificationsHigh School diploma/GED with 3+ years of IT or Helpdesk experience Associates Degree in Information Technology/Systems with 1-3 years of experience Strong troubleshooting skills for hardware, software, Microsoft Windows and M365 suite, and end-user technology issues Experience working with ServiceNow or a similar ITSM platform Ability to work under pressure, manage multiple tickets at once, and adjust priorities based on queue conditions Strong communication, writing, customer service, and follow-through skills Strong attention to detail and commitment to accurate ticket documentation High aptitude and willingness to learn new technologies, processes, and support workflows A self-starter that can work with minimal supervision; highly organized Beneficial certifications include CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, ServiceNow Certified System Administrator, or equivalent experience. Additional certifications such as CompTIA Network+, HDI Support Center Analyst, or similar service desk credentials are a plus
Why Kimley-Horn?At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 19 years!
Key Benefits at Kimley-Horn
- Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
- Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
- Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
- Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
- Professional Development: Tuition reimbursement and extensive internal training programs.
- Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.
What Kimley-Horn employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Kimley-Horn
Sourced by ZipRecruiter
We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.
Industry
Specialized design services
Company size
5,001 - 10,000 Employees
Headquarters location
Raleigh, NC, US
Year founded
1967