Tech Helper Jobs in Alberta (NOW HIRING)

Salary:

IT Solutions Architect

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and youll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

Be the technical driver behind infrastructure at SysGen, delivering smart, secure, and scalable server, network, Microsoft 365, and cloud solutions tailored to our clients business needs. Youll architect projects from planning through execution and act as a trusted escalation point, confidently tackling complex challenges and owning outcomes in a fast paced, project driven environment.

At SysGen, youre not just starting a job; youre logging into a team thats wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen - Perks & Benefits (Whats in it for you?)

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.

• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win Presidents Club and join an all expenses paid trip the trip (last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: Were a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

• • Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
    
  • Cloud Tangos Top Managed Service Providers Canada (Last 2 consecutive years)
    
  • Canadas Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
    
  • Albertas Top 75 Employers (3 Years)
    
  • Canadas Top Growing Companies by The Globe and Mail (3 Years)
    

Key Responsibilities:

• Lead discovery sessions with client stakeholders to uncover business drivers, risk tolerance, growth plans, and modernization priorities
• Design and architect secure, scalable, and lifecycle-aware solutions across infrastructure, cloud, networking, security, storage, backup, virtualization, and Modern Workplace
• Translate business and technical requirements into logical and physical architectural designs
• Develop detailed quotes with accurate scope definition, labour forecasting, and pricing alignment
• Drive quoting strategy that balances competitiveness, profitability, and delivery realism
• Present and justify solution designs to technical and executive audiences, securing stakeholder buy-in
• Identify technical risks, dependencies, lifecycle impacts (EOL/EOS), and implementation constraints early in the design phase
• Collaborate closely with sales and delivery teams to ensure solution accuracy and successful handoff
• Perform peer reviews and quality assurance on presales architecture to elevate standards and reduce delivery risk
• Mentor junior team members and contribute to presales maturity and architectural governance
• Act as escalation authority for complex, high-risk, or strategically sensitive opportunities
• Maintain and promote SysGens core vendor stack and competitive positioning

Knowledge and Skill Requirements:

• 7+ years of experience in IT infrastructure design, presales architecture, or MSP consulting environments, with proven experience leading complex multi-technology engagements
• Advanced expertise in infrastructure, virtualization, cloud, and Modern Workplace technologies including Windows Server, VMware, Hyper-V, Nutanix, Microsoft 365, Azure, and AWS
  • relevant certifications considered an asset
• Strong networking and security knowledge including Layer 3 switching, VLANs, routing, firewall architecture, and security best practices
• Solid understanding of storage, backup, disaster recovery, vendor licensing models, and lifecycle planning
• Ability to translate business and technical requirements into scalable architectural designs with accurate scoping, labour forecasting, and risk identification
• Executive-level communication skills with the ability to present, influence, and support negotiation in client-facing engagements
• Strong collaboration and mentorship capability with the ability to operate autonomously and contribute to architectural standards and governance
• Degree or Diploma in Computer Science, Information Technology, or equivalent experience

SysGen Employees are Guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.