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Tech Connect Chat Support Jobs in Springfield, PA

Life Science Connect

Senior IT Business Analyst

Horsham, PA · On-site +1

$135K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Why This Role Matters As Life Science Connect evolves into a modern data authority, our ability to ... Support testing, feature validation, and release readiness by ensuring delivered functionality ...

3Si Security

Customer Support Specialist

Malvern, PA · Hybrid

$17.75 - $23.75/hr

As a global leader in innovative security technology, we help businesses and law enforcement ... Provide customer and sales support via phone, email, and/or chat, communicating technical ...

New

3Si Security Systems

Customer Support Specialist

Malvern, PA · On-site

$17.75 - $23.75/hr

As a global leader in innovative security technology, we help businesses and law enforcement ... Provide customer and sales support via phone, email, and/or chat, communicating technical ...

3Si Security

Customer Support Specialist

Malvern, PA · Hybrid

$17.75 - $23.75/hr

As a global leader in innovative security technology, we help businesses and law enforcement ... Provide customer and sales support via phone, email, and/or chat, communicating technical ...

New

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All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Springfield, PA

Tech Connect Chat Support information

See Springfield, PA salary details

$25.5K

$41K

$62.3K

How much do tech connect chat support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for tech connect chat support in Springfield, PA is $41,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $44,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.

What job categories do people searching Tech Connect Chat Support jobs in Springfield, PA look for?

The top searched job categories for Tech Connect Chat Support jobs in Springfield, PA are:

Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Springfield, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,017 per year, or $19.7 per hour.

Senior IT Business Analyst

Life Science Connect

Horsham, PA • On-site, Remote

$135K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About Us
By transitioning from a traditional B2B publisher into a modern data authority, Life Science Connect is redefining industry standards. We specialize in constructing dedicated platforms, identity frameworks, and intelligence layers engineered to speed up development for life sciences experts. Our strategic investments in decoupled modern architecture and AI-enhanced engineering workflows empower our teams to rapidly deploy scalable, premium-quality products.
The Mission
We are seeking a Senior IT Business Analyst who excels at bridging product strategy, engineering, data, and AI-augmented development.
Forget traditional requirements-gathering roles that focus heavily on meeting notes and passing off tickets. In this position, you will be deeply integrated into a high-velocity engineering organization, partnering with Product, Engineering, Data, DevOps, and UX to turn strategic concepts into precise, actionable technical architectures. As a force multiplier for the engineering team, you will decode complex business challenges into clear, implementation-ready specifications, utilize AI tools to expedite analysis, and maximize the time engineers spend writing code rather than untangling ambiguity.Why This Role Matters
As Life Science Connect evolves into a modern data authority, our ability to move quickly without sacrificing quality depends on exceptional product definition and technical clarity. The Senior IT Business Analyst plays a critical role in ensuring engineers spend their time building innovative solutions-not deciphering requirements.
If you enjoy solving complex business problems, partnering closely with engineers, embracing AI as a productivity multiplier, and helping shape the next generation of intelligent digital products, we'd love to meet you.What You'll Actually Do
  • Translate Strategy into Engineering Execution: Partner with Product Leadership and Engineering to transform strategic initiatives into clear technical requirements, user stories, workflows, APIs, and acceptance criteria that engineers can immediately build from.
  • Drive AI-Augmented Analysis: Use modern AI tools to rapidly produce requirements, process models, technical documentation, and data mappings while maintaining exceptional structural accuracy and logical consistency.
  • Design Intelligent Product Workflows: Analyze complex business processes and design scalable workflows that leverage identity, personalization, analytics, AI services, and customer intelligence across our product ecosystem.
  • Own Product Specifications: Produce implementation-ready documentation including PRDs, functional specifications, user stories with rigorous acceptance criteria, API contracts, process flows, and data mappings.
  • Partner Deeply with Engineering: Work directly alongside Full Stack Engineers to clarify requirements, answer implementation questions, refine technical solutions, and remove ambiguity before development begins.
  • Enable Data Intelligence: Collaborate with Data Engineering to define modern data models, ingestion patterns, warehouse requirements, reporting needs, and customer intelligence workflows while ensuring data quality throughout the product lifecycle.
  • Validate What We Build: Support testing, feature validation, and release readiness by ensuring delivered functionality aligns perfectly with business objectives and technical specifications.
  • Improve How We Work: Continuously improve documentation standards, Agile practices, AI-enabled delivery workflows, and product discovery processes to help the entire engineering organization move faster with greater confidence.
What We're Looking For5+ Years of Business Analysis Experience
You've worked closely with engineering teams building SaaS platforms, digital products, or enterprise applications and know how to bridge business needs with technical execution.Technical Fluency
You don't need to write production code, but you're thoroughly comfortable discussing and documenting:
  • REST APIs and JSON payload structures
  • Headless CMS architectures and decoupled front-ends
  • Identity, Authentication, and Customer Identity frameworks (CIAM)
  • Relational and modern cloud data models (Snowflake)
  • Event Tracking, telemetry, and Customer Journey Analytics
  • Cloud-based application architectures and system integrations
Experience with Next.js, React, or modern JavaScript frameworks is a strong plus.AI-Augmented Analyst
You actively use AI to scale your daily output-not just for generating text, but as a technical sparring partner for requirements generation, gap analysis, user story refinement, edge-case discovery, and workflow optimization. You know how to engineer effective prompts, but more importantly, you possess the critical engineering mindset required to validate, audit, and correct AI outputs before they reach production teams.Core Traits
  • Product Mindset: You naturally ask "why" before "what." You understand that every requirement should tie directly to customer value, operational efficiency, measurable business outcomes, or revenue growth.
  • Systems Thinker: You enjoy untangling complex processes, identifying hidden technical dependencies, simplifying workflows, and designing scalable architectural solutions.
  • Excellent Communicator: You can confidently facilitate alignment between executives, business stakeholders, designers, engineers, and data teams while effortlessly adapting your communication style to your audience.
  • Highly Autonomous: You excel in distributed teams where asynchronous documentation, radical ownership, proactive communication, and independent problem-solving are essential.
Preferred Experience
  • Agile/Scrum product development in highly iterative environments
  • Technical Business Analysis within cloud-native software engineering organizations
  • Headless CMS platforms (Optimizely preferred)
  • Snowflake or modern cloud-native data platforms
  • Customer Identity and Access Management (CIAM) systems
  • Product analytics, event streaming, and customer journey mapping
  • API integration, contract design, and webhook architecture
  • AI-assisted software delivery tools and prompts
  • Jira, Confluence, and structured ticket workflows
  • Lucidchart, Miro, or similar visual modeling tools
Success in Your First 90 Days
You'll know you're succeeding when you have:
  • Built trusted, seamless relationships across Product, Engineering, Data, and DevOps.
  • Produced implementation-ready specifications that measurably reduce engineering clarification and rework cycles.
  • Accelerated delivery velocity through high-fidelity, AI-assisted documentation and rapid analysis workflows.
  • Elevated the quality and consistency of product requirements, downstream testing logic, and acceptance criteria.
  • Contributed directly to launching customer-facing features with clear, trackable business impact.
  • Established repeatable documentation, mapping, and analysis practices that scale natively with our engineering organization.

We Invest in YOU
At Life Science Connect, our commitment to empowering innovation and facilitating growth within the life sciences sector extends to our employees. We offer a comprehensive total compensation program designed to support your overall health, financial well-being, and professional development.
In addition to a competitive salary, you'll enjoy:
• Medical/vision/prescription/dental coverage for you and your family
• 100% company-paid short- and long-term disability insurance
• 100% company-paid life insurance
• 401(k) with dollar-for-dollar company match up to 6%
• 15 vacation days and 6 personal days on day 1
• 13 company-paid holidays
To view all our job postings and showcases for some of our employees, visit: https://lifescienceconnect.com/careers/
Principals only. We do not accept unsolicited resumes from third-party recruiters or staffing agencies. No visa sponsorship is available for this position.

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