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Tech Connect Chat Support Jobs in Springfield, PA

Installation Technician III

Trooper, PA · On-site

$19.75 - $26.25/hr

... how people and technology connect to elevate experiences, create new value, and enable ... Support an Engineer or Programmer with minor programming changes * Track, manage and secure all ...

IT Support Representative

Camden, NJ · On-site

$18.25 - $24.50/hr

... programs that connect over 1,000 brands with the 98 million fans that attend Live Nation ... As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate ...

... chat and video from all over the world. * Using our Advisor portal to get support and information from our dedicated staff. * Benefiting from the latest technology and tools to connect with clients ...

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Company Description Apexon is a digital technology services and platform solutions company that ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Company Description Apexon is a digital technology services and platform solutions company that ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Showing results 21-40

Tech Connect Chat Support information

See Springfield, PA salary details

$25.5K

$41K

$62.3K

How much do tech connect chat support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for tech connect chat support in Springfield, PA is $41,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $44,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.

What job categories do people searching Tech Connect Chat Support jobs in Springfield, PA look for?

The top searched job categories for Tech Connect Chat Support jobs in Springfield, PA are:

Infographic showing various Tech Connect Chat Support job openings in Springfield, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,017 per year, or $19.7 per hour.

Senior Director, Artificial Intelligence

Edmund Optics

Barrington, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

Edmund Optics is seeking a Senior Director of Artificial Intelligence to lead the strategy, development, and deployment of AI initiatives across the organization. This role will define the enterprise AI roadmap, and build and mentor a high-performing team. This role will partner with the continuous improvement team to determine areas within the organization that can benefit the most from AI, as well as working with the analytics team on the development and rollout of AI-driven solutions for Edmund Optics. This role will partner with engineering, manufacturing, sales, and IT leadership to embed AI into core business processes. The ideal candidate combines deep technical expertise with strong business acumen and the ability to translate AI capabilities into measurable value for a global optics and photonics manufacturer.


  • Strategy & Vision: Define and drive the company-wide AI strategy, identifying high-impact opportunities across manufacturing, HR, quality control, supply chain, R&D, sales, and customer service.
  • Leadership & Team Building: Recruit, develop, and lead a team of new to industry AI designers and project managers to implement major AI projects. Work with the analytics team to establish best practices for model development, deployment, and governance. Move towards a hub-and-spoke operating model, with a centralized team of specialists defining standards and practices while working closely with embedded teams across the business.
  • Cross-Functional Partnership: Collaborate with continuous improvement and with major functional areas such as optical engineering, manufacturing operations, IT, and commercial teams to identify use cases for advancement (e.g., computer vision for defect detection, predictive maintenance, generative AI for design/quoting tools, customer-facing chat/support tools).
  • Solution Delivery: Be accountable for the full lifecycle of AI projects — from proof of concept through production deployment and monitoring — ensuring scalability, reliability, and ROI.
  • Data Infrastructure: Partner with IT, analytics, and cybersecurity to ensure the organization has the data pipelines, infrastructure, and governance needed to support AI initiatives.
  • Innovation & Emerging Tech: Stay current on advances in AI (including large language models, computer vision, generative AI, agentic AI, and industrial AI applications) and assess applicability to optics manufacturing and photonics R&D.
  • Responsible AI & Governance: Establish policies for data privacy, model risk, security, and ethical use of AI across the enterprise.
  • Executive Communication: Report to senior leadership on AI initiative progress, business impact, budget, and risk; build the business case for continued AI investment.
  • Vendor & Partnership Management: Evaluate and manage relationships with AI technology vendors, cloud providers, and external research partners.

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills & Abilities

  • Proven track record of deploying AI and/or ML solutions at scale in a manufacturing, industrial, or engineering-driven environment.
  • Strong knowledge of machine learning, computer vision, agentic AI, and/or generative AI techniques and their practical business applications.
  • Strong change management skills, especially implementing AI solutions in major functional areas of a large organization.
  • Experience building and leading technical teams.
  • Excellent communication skills with the ability to translate technical concepts for non-technical executive stakeholders.
  • Experience managing budgets and demonstrating ROI on technology investments
  • Comply with federal, state, and company policies, procedures, and regulations
  • US Citizenship or permanent residence required

Education/Experience

  • Bachelor's degree in Computer Science, Data Science, Engineering, or related field (Master's or PhD preferred).
  • 5+ years of experience in AI, ML, data science, or related technical fields, with 5+ years in a leadership role adjacent to AI (computer science, engineering, data analytics or other related fields).

The following qualifications are preferred:

  • Experience in optics, photonics, precision manufacturing, or a related technical industry.
  • Experience with cloud AI or ML platforms, especially agentic AI tools.
  • Experience with AI data platforms, especially Snowflake.

Physical Requirements

Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.

Compensation Range Transparency:

At Edmund Optics, we are committed to transparency and equity in our hiring practices. The posted salary range for this role reflects the expected base pay. The actual offer will be based on multiple factors, including but not limited to relevant skills, education, work experience, business needs, and geographic location.

Salary Range:
$190,000 - $235,000 per year

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life, AD&D, Short and Long-Term Disability Insurance
  • Generous Paid Time Off (PTO)
  • Tuition Reimbursement
  • 401(k) Retirement Plan with Company Match up to 3%
  • Daycare and Gym Reimbursement
  • Paid Parental Leave and New Mother Benefits
  • Training and Development Opportunities

Availability of these benefits may depend on the country and employment type.

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