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Tech Chat Support Jobs in California (NOW HIRING)

USZoom LLC

$22 - $24/hr

... support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat) * Provide mail support to Mail Center Manager by performing duties such as mail ...

Avicena Tech

Support Desk Specialist

Sunnyvale, CA · On-site

Avicena Tech is a company focused on developing innovative microLED technology for high-performance ... Responsibilities : • Provide remote support to end-users via phone, email, or chat, ensuring ...

Avicena Tech

Support Desk Specialist

Sunnyvale, CA · On-site

Avicena Tech is a privately held company developing microLED based ultra-low power high bandwidth ... Responsibilities : • Provide remote support to end-users via phone, email, or chat, ensuring ...

Serene Health

Housing Navigator

San Diego, CA · On-site

... technologies, and a supportive community that values each individual's contributions. Join us on ... Computer skills for documentation, email and chat support. * Proficient speaking, reading, and ...

Serene Health

Housing Navigator

San Diego, CA

... technologies, and a supportive community that values each individual's contributions. Join us on ... Computer skills for documentation, email and chat support. * Proficient speaking, reading, and ...

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All JobsTech Chat Support JobsTech Chat Support Jobs in California

Tech Chat Support information

See California salary details

$26.6K

$42.9K

$65.1K

How much do tech chat support jobs pay per year?

As of Jun 15, 2026, the average yearly pay for tech chat support in California is $42,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

What is a Tech Chat Support job?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are typical daily responsibilities for someone in a Tech Chat Support position?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive in the Tech Chat Support position, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are the most commonly searched types of Tech Chat Support jobs in California? The most popular types of Tech Chat Support jobs in California are:
What are popular job titles related to Tech Chat Support jobs in California? For Tech Chat Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Tech Chat Support jobs in California look for? The top searched job categories for Tech Chat Support jobs in California are:
Tech Chat Support jobs near you

Customer Service Representative - Phone and Chat - San Francisco, CA

USZoom LLC

San Francisco, CA • On-site

$22 - $24/hr

Full-time

Posted 22 days ago

Job description

Full Time
Customer Service Representative - Phone and Chat - San Francisco, CA
San Francisco, California
We're iPostal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our San Francisco, CA location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
The salary range for this role is $22.00 - $24.00 per hour.
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
  • Answer inbound calls from customers in a prompt and professional manner
  • Identify the type of assistance needed
  • Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
  • Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
  • Manage customer expectations
  • Actively engage customers in on-line chat context
  • Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
  • Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
  • Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements:
  • Active listening skills
  • Results oriented
  • Strong work ethic
  • Excellent verbal and written communication skills
  • Previous experience in a customer service-oriented role
  • Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
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