Tech Associate Jobs in Franklin, NC (NOW HIRING)

Your experience matters.

Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Information Technology and Systems Technician joining our team, you're embracing a vital mission dedicated to making communities healthier .  The IT&S Technician provides first-level technical support to internal users, resolving issues related to applications, hardware, network services, and user access. This role is responsible for troubleshooting and documenting incidents, delivering timely solutions, and escalating complex issues while ensuring a high level of customer service. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.  This position is on-site in Sylva, North Carolina. 

More about our team 

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. 

How you'll contribute 

An Information Technology & Systems Technician who excels in this role: 

• Provide first-level technical support to internal users, resolving issues related to applications, hardware, and network services.
• Log, track, and manage support requests through a ticketing system, ensuring accurate documentation and timely follow-up.
• Troubleshoot and resolve technical issues by diagnosing root causes and delivering effective solutions within established service level agreements (SLAs).
• Escalate complex or unresolved issues to higher-level support teams or management to ensure prompt resolution.
• Deliver end-user support, including desktop setup, basic training, and minor repair of hardware and peripherals.
• Configure and support desktops, servers, and mobile devices, including account provisioning, password resets, and access management.
• Capture user feedback and document requests for new or enhanced system functionality to support continuous improvement.

Schedule:  PRN; On-Site in Sylva, North Carolina

Why join us  

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. 
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 
• Free travel and entertainment discount program to ensure you enjoy your time away from work. 

What we're looking for  

• High School Diploma or equivalent required; Associate's degree in Information Technology or a related field preferred.
• Minimum of 2 years of hands-on experience in IT support or a related technical field preferred.
• Experience supporting users in a healthcare or similarly regulated environment is a plus.
• Demonstrated critical thinking and problem-solving skills, with the ability to make sound decisions independently.
• Ability to work effectively with minimal supervision while managing multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to support users in a complex business setting.
• Proven ability to remain calm under pressure and take appropriate action in high-stress situations.

More about Harris Regional Hospital 

Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women's care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care. 

EEOC Statement 

"Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." 

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran