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Tech Associate Jobs in Concord, NC (NOW HIRING)

Glenmark Pharmaceuticals Inc.

IT Associate

Monroe, NC · On-site

Position Overview As an IT Associate, your role involves providing day-to-day operational support for existing infrastructure services and desktop systems. This includes tasks such as backup and ...

Glenmark Pharmaceuticals

IT Associate

Monroe, NC · On-site

Position Overview As an IT Associate, your role involves providing day-to-day operational support for existing infrastructure services and desktop systems. This includes tasks such as backup and ...

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All JobsTech Associate JobsTech Associate Jobs in Concord, NC

Tech Associate information

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How much do tech associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tech associate in Concord, NC is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges tech associates face when supporting cross-functional teams, and how can they navigate them effectively?

Tech Associates often collaborate with various departments such as engineering, product, and customer support, which can present challenges like differing communication styles, shifting priorities, and managing multiple tasks simultaneously. To navigate these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and be adaptable to changing project requirements. Leveraging project management tools and regularly aligning with team leads can help ensure that tasks are prioritized effectively and collaboration remains smooth.

What are the key skills and qualifications needed to thrive as a tech associate, and why are they important?

To thrive as a Tech Associate, you need foundational knowledge in computer systems, troubleshooting, and basic programming, often supported by an associate's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ are commonly required. Strong communication, problem-solving abilities, and customer service skills help you effectively address technical issues and support end-users. These skills and qualities are crucial for efficiently resolving technical problems and ensuring smooth IT operations within an organization.

What is a tech associate?

Tech Associates are entry- to mid-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with IT tasks within organizations. They often work closely with IT teams and end-users, helping to maintain systems, install equipment, and respond to technical inquiries. Tech Associates may also assist in setting up new technology, performing routine maintenance, and ensuring the smooth operation of computer networks. Their role is crucial in keeping technology infrastructure running efficiently.

What is the difference between Tech Associate vs Tech Support Specialist?

AspectTech AssociateTech Support Specialist
Required CredentialsAssociate degree or relevant certificationsHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice, data centers, client sitesHelp desks, call centers, remote support
Employer & Industry UsageIT firms, tech companies, corporate IT departmentsIT service providers, tech companies, customer support centers

Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.

What are the most commonly searched types of Tech jobs in Concord, NC? The most popular types of Tech jobs in Concord, NC are:
What cities near Concord, NC are hiring for Tech Associate jobs? Cities near Concord, NC with the most Tech Associate job openings:
Tech Associate jobs near you
Infographic showing various Tech Associate job openings in Concord, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,034 per year, or $20.2 per hour.

IT Associate

Glenmark Pharmaceuticals Inc.

Monroe, NC • On-site

Full-time

Posted 4 days ago

Job description

Company Overview

Glenmark Pharmaceuticals Inc., USA is a subsidiary of Glenmark Pharmaceuticals Ltd., a leading player in the discovery of new molecules – both New Chemical Entities (NCE's) and New Biological Entities (NBEs'), with eight molecules in various stages of clinical development. Glenmark Pharmaceuticals Inc., USA is a fast growing and robust US generics business, with plans to move into the innovative market as well. The USA subsidiary also markets APIs to regulated and semi-regulated countries.
Glenmark Pharmaceuticals Ltd. employs over 16,000 people in more than 60 countries, including twelve manufacturing facilities, five R&D centers, and front-ends in the US, EU, India, and Brazil.
Currently, Glenmark is in a phase of immense growth both in the U.S. and abroad, and is well-positioned to successfully emerge as a leading integrated research–based pharmaceutical company.

Position Overview

As an IT Associate, your role involves providing day-to-day operational support for existing infrastructure services and desktop systems. This includes tasks such as backup and restore processes, tape handling, inventory management, and maintaining service ticket records. Additionally, you’ll monitor and maintain infrastructure software platforms, manage user/password compliance for manufacturing/laboratory system, and oversee the company’s IT network, servers, and security systems. Your responsibilities extend to investigating network issues, collecting usage statistics, recommending system improvements, and performing routine configuration and installation of IT solutions. Collaborating with relevant teams to address incidents and create viable workarounds is also part of your service delivery responsibilities.

Job Responsibilities

  • Provide day-to-day operational support for existing infrastructure services and desktop support including tasks such as backup and restore, tape handling, inventory management, and maintaining service ticket records.
  • Provide first-level technical support for hardware, software, network, and server-related issues. Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
  • Administer and monitor LAN/WAN, Wi-Fi networks, VPN connectivity, routers, switches, and firewalls. Install, configure, maintain, and monitor Windows and/or Linux servers.
  • Manage Active Directory, Group Policy, DNS, DHCP, file sharing, and user authentication services.
  • Create, modify, and manage user accounts, passwords, access permissions, and email accounts.
  • Monitor server performance, storage capacity, and system availability, and perform routine maintenance.
  • Install operating system updates, security patches, firmware updates, and antivirus solutions on endpoints and servers.
  • Perform server backups, data restoration, and support disaster recovery and business continuity processes.
  • Monitor network performance, identify bottlenecks, and resolve connectivity issues.
  • Maintain IT inventory, software licenses, asset records, and technical documentation.
  • Respond to help desk tickets and resolve issues within agreed service levels.
  • Coordinate with vendors for hardware repairs, server maintenance, and software licensing.
  • Implement and maintain cybersecurity controls, including endpoint protection, access control, and security monitoring.
  • Assist with virtualization platforms (VMware, Hyper-V, or similar) and cloud services such as Microsoft 365 and Azure/AWS, where applicable.
  • Provide user training and guidance on IT systems, security awareness, and organizational IT policies.
  • User Account Management and Backup and Restoration

Knowledge, Skills & Abilities

Education & Experience

  • Bachelor’s degree in an Information Technology-related field (minimum four years of study). (Required)
  • Relevant certifications would be advantageous.
  • 3+ years of experience in IT HelpDesk.

Knowledge and Skills

  • Minimum of three years’ experience in managing server infrastructures and data center operations.
  • Proficient with Windows servers.
  • Skilled in system and network configuration, systems installation, and upgrades.
  • Familiar with LAN/WAN networking.
  • Experienced in SAN and database administration.
  • Proficient in IT helpdesk operations and technical support.
  • Capable of managing and supporting equipment validation/qualification (CSV).
  • Ability to manage complex projects.
  • Competence in overseeing a small data center.
  • Strong communication skills.
  • Adherence to project timelines and completion targets.
  • CompTIA A+ (Preferred)
  • CompTIA Network+ (Preferred)

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