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Teachtown Jobs (NOW HIRING)

TeachTown

Temporary Customer Support Specialist

$30 - $35/hr

TeachTown is seeking temporary Customer Support Specialists to join our Customer Support & Integration team from June - September. Candidates will have exceptional customer service skills and ...

TeachTown

Account Executive

TeachTown is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language impairments. Our ...

TeachTown

Talent Pool

$16.50 - $21.50/hr

About TeachTown Our mission is to measurably improve the academic, behavioral, and adaptive functioning of students with disabilities. TeachTown offers teachers, parents, and clinicians proven ...

TeachTown

Sales Development Representative

TeachTown, an Everway company, is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language ...

TeachTown

Staff Accountant

$56K - $74K/yr

TeachTown is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language impairments. We are ...

TeachTown

Director of Product Marketing

TeachTown, an Everway company, is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language ...

Chesterfield

$45K - $59K/yr

Each classroom uses Teachtown, a computer program addressing academic needs. Must be adept in organizing and implementing the STAR strategies and other best practices for students with autism in a ...

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Teachtown information

What is TeachTown?

Teachtown is an educational technology company that creates interactive, evidence-based programs for children with special needs, particularly those with autism spectrum disorder and other developmental delays. Employees at Teachtown may work in a variety of roles, including curriculum development, software engineering, sales, and customer support. Their main goal is to develop, implement, and support digital solutions that help educators and therapists deliver effective, individualized instruction. Working at Teachtown often involves collaborating with educators, therapists, and families to ensure that products are accessible and impactful for students. The company is dedicated to improving learning outcomes and supporting inclusive education.

How does a role at TeachTown typically collaborate with educators and therapists to support student outcomes?

In a role at TeachTown, you will frequently interact with teachers, therapists, and school administrators to implement and support the company's educational software solutions. Collaboration typically involves providing training, troubleshooting technical issues, and collecting feedback to improve product functionality. You may also work cross-functionally with internal teams such as product development and customer support to ensure that the needs of educators and students are met. This collaborative environment helps ensure that TeachTown’s tools are effectively aiding students with special needs and supporting educational goals.

What are the key skills and qualifications needed to thrive as a TeachTown Implementation Specialist, and why are they important?

To thrive as a Teachtown Implementation Specialist, you need a background in education, special education, or behavioral therapy, often supported by a teaching credential or relevant degree. Familiarity with Teachtown's digital learning platform, data tracking tools, and educational software is typically required. Strong communication, problem-solving, and adaptability help you support educators and ensure successful program adoption. These skills are crucial for effectively training staff, maximizing student outcomes, and facilitating smooth integration of the Teachtown program.
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Infographic showing various Teachtown job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution.

Temporary Customer Support Specialist

TeachTown

Remote

$30 - $35/hr

Temporary

Re-posted 3 days ago

Job description

TeachTown is seeking temporary Customer Support Specialists to join our Customer Support & Integration team from June - September. Candidates will have exceptional customer service skills and specialize in application troubleshooting.  They will be responsible for customer support including technical escalations, issue triage and technical requests via phone, email, or chat.   They will be well versed in our products to offer customers insights, tips on how to use features, and troubleshoot issues in a timely manner.   They will work closely with the Customer Success Managers and Account Managers to ensure an overall positive experience with TeachTown.  This is a temporary role that is remote but will have dedicated support hours for coverage.

Key Responsibilities:

  • Respond promptly to support requests including technical client inquiries, issue triage, and how do I requests via phone, email, tickets or chat in a professional manner

  • Assist clients with product support. 

  • Troubleshoot, analyze, and report product errors, failures, or malfunctions to the product team

  • Manage a detailed record of client interactions and transactions, including useful comments and feedback, according to standard operating procedures. 

  • Develop and maintain working knowledge of current products and services offered by TeachTown.

  • Investigate, resolve, and provide root cause analysis on reported application issues

  • Effectively communicate timely updates to customers through the appropriate incident tracking tools

  • Build and maintain knowledge of the database backend, integrations, and business flows to assist with technical issue investigation and resolution

  • Help create technical documentation, including Knowledge Base articles

  • Other duties as assigned

Basic Qualifications:

  • 2+ years of  successful experience in a support or customer service role, preferably in either SaaS or education technology

  • 2+ years of experience working with software support in a corporate setting

  • Working knowledge of remote service tools and help desk software

  • Proven knowledge of customer relationship management best practices. 

  • Proven analytical and problem solving skills

  • Exceptional written and verbal communication skills

  • Proven experience with effectively managing multiple assignments with a sense of urgency, structure, and attention to detail

  • Proven experience working both independently and as part of a team and communicate at all levels of the company

Work Authorization:

  • US work authorization is required

About TeachTown

Our mission is to measurably improve the academic, behavioral, and adaptive functioning of students with disabilities. TeachTown offers teachers, parents, and clinicians proven software, curriculum, tools, and strategies that can help them meet educational goals and increase every child's intellectual and social functioning. Here at TeachTown, we are committed to research and evidence-based practices with an exclusive focus on serving the needs of children diagnosed with autism spectrum disorder, those with intellectual disabilities or developmental delays, and children with emotional and behavior disorders.

TeachTown's solutions are based on the principles of applied behavior analysis, which is the only scientifically validated therapy for students with moderate-to-severe learning disabilities. In addition, the use of machine learning and data analysis enables our software to dynamically adapt curriculum scope and provide personalized learning for each student, in a highly scalable manner.

All TeachTown employees are expected to display unquestionable integrity in every aspect of work and dealing with others. Respect for diversity and inclusion of all individuals is imperative to our business success, embedded in our culture and required.

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