We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries.
ROLE AND RESPONSIBILITIES
โข Provide remote and on-site support at client locations, using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart.
โข Install and maintain technology including, but not limited to, computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software and peripherals and respond to client tickets and alerts via our ticket system.
โข Facilitate warranty replacement parts for customer equipment, and communicate with vendors regarding network equipment, computers, software acquisition and repair.
โข Research new methodologies, products to better serve customers
โข Document daily job procedures and maintain detailed records of customer networks
โข Make recommendations to other company team members solving problems and irregularities in work requirements
โข Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers
โข Comply with company policies, as well as health and safety issues
โข Promote a team environment
โข Ability to manage multiple tasks simultaneously and adjust to shifting priorities
โข Other duties as required or assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
โข One year of experience managing and maintaining IT systems
โข High School Diploma or equivalent
PREFERRED SKILLS
โข Experience with Windows and/or Mac Desktop and Servers and network systems
โข Microsoft Certifications a plus
BENEFITS
โข Health Insurance
โข Paid Time Off
โข Mileage Reimbursement
Company Description
TCC is an IT Support company that has been providing thoughtful technical support and solutions to customers throughout Northeast Ohio for over 20 years. Our team is comprised of a passionate group of people who work as trusted advisors to solve challenges and implement new technologies for its customers each and every day. We get to work across a wide spectrum of industries and businesses of all sizes. The technology world is fast paced and always filled with something new and exciting. We are always looking for friendly, enthusiastic people to join our team!