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Tax Information Aide Jobs (NOW HIRING)

New York State

Tax Information Aide

Albany, NY · On-site

$18.30/hr

Duties Description The NYS Department of Tax and Finance is actively recruiting temporary employees ... Enter and/or retrieve information from computer databases. Communicate effectively both verbally ...

StateJobsNY

Tax Information Aide

Albany, NY · On-site

$18.30/hr

Duties Description The NYS Department of Tax and Finance is actively recruiting temporary employees ... retrieve information from computer databases. • Communicate effectively both verbally and in ...

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How much do tax information aide jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tax information aide in the United States is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Tax Information Aide vs Tax Preparer?

AspectTax Information AideTax Preparer
Required CredentialsTypically no formal certification, training providedOften requires IRS PTIN, certifications like IRS Annual Filing Season Program
Work EnvironmentGovernment offices, tax assistance centersTax firms, independent practice, or corporate settings
Employer & Industry UsageIRS Volunteer Income Tax Assistance (VITA) programs, governmentPrivate tax firms, freelance, or corporate tax departments

Tax Information Aides assist taxpayers with basic tax questions and filing during tax season, often volunteering or working for government programs. Tax Preparers handle more complex tax returns, often requiring certifications and working in private firms or as independent professionals. Both roles support tax compliance but differ in scope, credentials, and work environment.

What are the key skills and qualifications needed to thrive as a tax information aide, and why are they important?

To thrive as a Tax Information Aide, you need a solid understanding of tax regulations, attention to detail, and strong customer service skills, often supported by a high school diploma or some college coursework in accounting or finance. Familiarity with tax preparation software, databases, and office productivity tools like Microsoft Office is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist taxpayers and handle sensitive financial information. These skills ensure accurate information dissemination, efficient support to clients, and compliance with tax laws and procedures.

What are some common challenges faced by tax information aides during peak tax season, and how can they manage workload effectively?

Tax Information Aides often experience a significant increase in inquiries and paperwork during peak tax season, leading to a fast-paced and sometimes high-pressure work environment. Managing large volumes of client questions and documentation requires excellent organizational skills and the ability to prioritize tasks efficiently. Utilizing digital tools, maintaining clear communication with team members, and proactively addressing frequently asked questions can help streamline workflow and ensure accurate, timely support for taxpayers. Team collaboration is also essential, as colleagues often share updates and strategies to handle complex or unusual cases.

What is a tax information aide?

Tax Information Aides are professionals who assist individuals and businesses by providing information and guidance related to tax forms, filing procedures, and tax regulations. They typically work for government agencies, such as the IRS or state tax departments, and help taxpayers understand their obligations, answer questions, and direct them to appropriate resources. Their role is primarily informational; they do not usually prepare tax returns or offer legal tax advice, but they play a vital part in ensuring taxpayers have the knowledge they need to comply with tax laws.
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Cities with the most Tax Information Aide job openings:

What states have the most Tax Information Aide jobs?

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What job categories do people searching Tax Information Aide jobs look for?

The top searched job categories for Tax Information Aide jobs are:

Tax Information Aide jobs near you
Infographic showing various Tax Information Aide job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,322 per year, or $18.4 per hour.

Tax Information Aide

New York State

Albany, NY • On-site

$18.30/hr

Full-time

Re-posted 21 days ago

New York State rating

7.7

Company rating: 7.7 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

24th of 50 rated states

Job description

Duties Description The NYS Department of Tax and Finance is actively recruiting temporary employees. Duties may include, but are not limited to, the following: Open mail and prepare tax returns for processing. Process payments for daily bank deposits.

Resolve routine problems and issues. Receive, screen, review, and verify documents. Sort and distribute documents, keep appropriate records, and redirect documents as necessary.

Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files. Create routine reports, (e.g., personal and unit production, or assist in preparation of reports by gathering data, tabulating results, preparing simple charts)

Operate office machinery, including photocopiers, calculators, computer printers, and scanners. Enter and/or retrieve information from computer databases. Communicate effectively both verbally and in writing.

Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs. Research and resolve errors and omissions on tax returns. Comprehend complex agency and program policies and procedures.

Perform other related duties as required. Comply to agency and program policies and procedures. Minimum Qualifications Preferred qualifications communicate effectively both verbally and in writing ability to operate office equipment including computers, scanners, photocopiers, etc.

Additional Comments Positions are available at our Wade Road facility in Latham, NY and at the W.A. Harriman Campus in Albany, NY. All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings

Fingerprinting is required as part of the background check prior to appointment. Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department's policy andsubject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

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