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Job Title

Communications Specialist/Dispatcher

Location

Birmingham, AL

Department

Office

Status

Non-Exempt / Hourly

Reports to

Communications Manager

SUMMARY: As a member of the communications staff, the dispatcher will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Benefits:

At Excelsior Ambulance Service, we value our employees and offer a comprehensive benefits package, including:

Medical Insurance:

• $0 premium for employee-only coverage
• Family and dependent coverage options available.
• Routine preventive care covered at 100%.
• Virtual doctor visits (Teladoc) for a $30 copay.
• Urgent care and emergency room coverage.
• MinuteClinic Access (CVS & Target)
• Prescription Drug Plan
• HeathJoy Healthcare Concierge Services

Additional Benefits:

• Dental Insurance
• Vision Insurance
• Voluntary Life & Accidental Death and Dismemberment
• Work-Life Employee Assistance Program (EAP)
• Hospital Indemnity coverage
• Critical illness coverage
• 11 paid holidays (whether you work them or not)
• 80 hours of paid time-off at 1-year anniversary

Continuing Education Benefit:

• Our Education Director schedules and provides 100% of the continuing education units (CEUs) required for medical personnel to renew their certifications.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling and information management systems delivering excellent customer support to providers, facilities, and fellow coworkers.
• Demonstrates a calm, professional demeanor during periods of high volume or unusual events during all communications.
• Follows established parameters/formats in receiving requests for service.
• Input data accurately and completely into the Computer Aided Dispatch system for all requests for service.
• Use appropriate methods to review, schedule, and assign transportation requests.
• Allocates resources properly as the need arises by application of appropriate decision-making and approved protocols.
• Effectively document and communicate trip data including confirmations and equipment needs.
• Monitor, update, and control the location and movement of field units.
• Monitor and document response times of units.
• Responsible and accountable for completeness and accuracy of data entry related to their position prior to completion of shift.
• When necessary, assist responding units with routing instructions utilizing all map resources.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, General Orders, and memorandums.
• Demonstrate efficient operations and extensive knowledge of all equipment including but not limited to communication consoles, radio system, recording system, and TraumaSoft.
• Report failure of Communication Center equipment to the Director of Communications in a timely and appropriate manner.
• Acts with integrity, honesty, and skill to promote the departmental mission and values of Excelsior.
• Perform all other duties as assigned.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all assigned equipment.
• Ability to manage multiple tasks simultaneously.
• Ability to multitask and function under high stress situations.
• Possess good typing skills with the speed and accuracy necessary to efficiently process service requests.
• Ability to understand basic computer applications.