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Talkdesk Jobs in Silver Spring, MD (NOW HIRING)

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Talkdesk information

See Silver Spring, MD salary details

$98.2K

$163.1K

$205.2K

How much do talkdesk jobs pay per year?

As of Aug 5, 2026, the average yearly pay for talkdesk in Silver Spring, MD is $163,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $147,300.00 and $181,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What is Talkdesk?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk specialist?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.
What are popular job titles related to Talkdesk jobs in Silver Spring, MD? For Talkdesk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Talkdesk jobs in Silver Spring, MD look for? The top searched job categories for Talkdesk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Talkdesk jobs? Cities near Silver Spring, MD with the most Talkdesk job openings:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in Silver Spring, MD as of July 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $163,051 per year, or $78.4 per hour.

Senior Manager, Growth Marketing

Crossroads Treatment Centers

Baltimore, MD • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life

Lead patient acquisition and census growth through paid media, SEO, brand strategy, and performance marketing. Own marketing spend, creative direction, attribution, and agency management while partnering closely with Patient Access, Business Development, and Legal. Drive measurable growth by optimizing lead generation, conversion, and patient acquisition across all markets. This role is remote but applicants should currently be based in eastern or central time zones. Travel expectations will be as needed and at least quarterly.

Key Responsibilities

  • Develop and execute paid media, SEO, and local marketing strategies.

  • Lead brand messaging, creative development, and performance testing.

  • Manage marketing analytics, attribution, and conversion tracking.

  • Oversee agency and vendor partnerships.

  • Collaborate cross-functionally to align marketing with operational growth objectives.

Preferred Education & Experience

  • Seven or more years of experiencein performance marketing with direct, hands-on ownership of paid search and paid social accounts.

  • Experience running marketing operations inside Salesforce

  • Experience with call analytics and cloud telephony platforms (e.g., Talkdesk)

  • Healthcare, behavioral health, or other regulated-industry marketing experience

  • Direct experience of HIPAA-compliant marketing and advertising requirements

  • Experience leading brand repositioning initiatives

  • Traditional, out-of-home (OOH), and digital media management experience

  • Experience allocating a seven-figure annual media budget across multiple geographic markets with different media economics.

  • Experience working in a private equity-backed organization

Benefits Package

  • Medical, Dental, and Vision Insurance

  • PTO

  • Variety of 401K options including a match program with no vesture period

  • Annual Continuing Education Allowance (in related field)

  • Life Insurance

  • Short/Long Term Disability

  • Paid maternity/paternity leave

  • Mental Health Day

  • Calmsubscription for all employees

Apply