Tacom Jobs (NOW HIRING)

Requisition ID: 934405 
Store #: E02936 Ops - Cust Svc - TACOM 
Position: Full-Time 
Total Rewards: Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

We are looking for a committed, conscientious Customer Service Representative (Returns), whose priority is taking care of the needs of our customers. This role supports FramesDirect.com and is apart of the EssilorLuxottica Ecommerce portfolio. We are constantly seeking qualified eye care professionals to assist us in carrying out our mission to enhance our customers' eye care experience. Optical experience is REQUIRED in this position.  The Customer Returns Associate will be responsible for processing both plano and prescription returns and adhering to our policies regarding returns and warranties. This position reports to the Operations Manager. 

MAJOR DUTIES AND RESPONSIBILITIES

• Answer customer calls through a phone queue process.
• Process orders for plano and prescription products that are being returned.
• Correctly identify and calculate discount amounts, re-stocking fees and promotional code values.
• Inspect all inbound customer returned products for defects and/or incorrect prescriptions.
• Place, track and expedite customer orders if requested by the customer.
• Communicate order status and policies to customers.
• Provide appropriate customer service to customers with knowledge, kindness, respect, sincerity, and helpfulness.
• Adhere to the policies in place for acceptable and unacceptable returned merchandise.
• Understand the products being offered on all FramesDirect.com family of websites.
• Communicate with FramesDirect.com's Ordering Department, Quality Control Lab, Customer Service and Vendor Returns concerning the status of customer order.
• Communicate on-going product defects to the Product Team. 

BASIC QUALIFICATIONS

• High School Diploma or equivalent.
• 1+ year of Optical experience is REQUIRED for this position.
• Experience using a Lensometer.
• Must be able to communicate effectively with people at all levels.
• Must be computer literate with all MS Office software programs including Excel, Word, and Outlook.
• Intermediate math skills for calculating discounts, re-stocking fees, etc. 

PREFERRED QUALIFICATIONS

• Associates Degree preferred.
• 3+ years' experience in Optical Sales and Customer Service.

Pay Range: 18.81  - 26.04 

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.