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System Support Lead Jobs (NOW HIRING)

Casa Bonita Denver

Guest Support Lead

Lakewood, CO · On-site

$27.50 - $34.50/hr

Guest Support Lead Casa Bonita Overview For 52 years, Casa Bonita has been synonymous with families ... Utilize POS system to manage guest billing issues * Maintain an organized reservation system ...

Decagon

Founding Support Lead

San Francisco, CA · On-site

About the Role As the Founding Support Lead, you own this function end to end. You will start close ... From that foundation you will build the systems that make excellent support repeatable and scalable ...

University of Colorado

Peer Support Lead

Aurora, CO · On-site

$17.75 - $22.75/hr

Peer Support Lead Position #: 00683753 - Requisition #: 39950 Job Summary The Peer Support Lead ... justice system. It is the mission of ARTS to improve the quality of life and productivity of ...

University of Colorado

Peer Support Lead

Aurora, CO · On-site

$17.75 - $22.75/hr

Peer Support Lead Position #: 00683753 - Requisition #: 39950 Job Summary The Peer Support Lead ... justice system. It is the mission of ARTS to improve the quality of life and productivity of ...

Bluffton Chamber of Commerce

... system. * Troubleshoots and repairs hardware and network connectivity issues. * Supports end users ... Ability to lead as an IT representative in team projects to include working with external providers ...

Unisys

Prin Windows System Support

Concord, NC · On-site +1

Plays a lead role in Systems Administration across the account, building on responsibilities such ... Supports coordination and execution of planned DR testing activities. * Monitors and evaluates ...

themac

1891 Support Lead

Portland, OR · On-site

The Role The Multnomah Athletic Club is looking for a 1891 Support Lead to join our Food & Beverage ... Trains new support staff and current support staff on new systems * Builds and maintains training ...

Ochsner Health

340B System Support Analyst

... heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every ... Maintains databases and systems to support these programs to ensure financial and regulatory ...

Multnomah Athletic Club

1891 Support Lead

Portland, OR · On-site

$21 - $25/hr

The Role The Multnomah Athletic Club is looking for a 1891 Support Lead to join our Food & Beverage ... Trains new support staff and current support staff on new systems * Builds and maintains training ...

Unisys

Prin Windows System Support

Norwich, CT

Plays a lead role in Systems Administration across the account, building on responsibilities such ... Supports coordination and execution of planned DR testing activities. * Monitors and evaluates ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

Summary * Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. * Apply knowledge of software engineering ...

Staffingine LLC

Field support lead

Milpitas, CA · On-site

Field support lead Job Location: Milpitas, CA Job Type: Contract * Serve as primary IT Point of ... Knowledge of multiple Operating Systems DBs. Skills * Mandatory Skills: Shopfloor Field Support

VOLT

Desktop Support Lead

Overland Park, KS · On-site

$30 - $33/hr

Achieve more with Volt Volt is immediately hiring for Desktop Support Lead in Overland Park, KS As ... Be supporting different operating systems, besides Wide Area Network (WAN) and Local Area Network ...

Prevailance

LVC System Support SME

Norfolk, VA · On-site

$65K - $95K/yr

Prevailance is seeking an LVC System Support subject matter expert (SME) to coordinate with ... Experience Technical lead and subject matter expert for respective tasks requirements (e.g ...

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System Support Lead information

What is a system support lead?

A System Support Lead is a professional responsible for overseeing the technical support team and ensuring smooth operation of an organization's IT systems. They coordinate support activities, troubleshoot complex issues, and act as a bridge between end users and IT specialists. Additionally, they may develop support protocols, train staff, and work on process improvements to enhance system reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as a system support lead?

To thrive as a System Support Lead, you need strong expertise in IT support, system troubleshooting, and network administration, typically backed by a degree in information technology or computer science. Familiarity with ticketing systems, remote monitoring tools, and certifications like CompTIA A+ or ITIL are commonly required. Excellent problem-solving, leadership, and communication skills help you manage teams and resolve technical issues efficiently. These skills ensure system stability, timely user support, and effective coordination within IT departments.

How does a system support lead typically collaborate with other IT teams and departments?

A System Support Lead often serves as a bridge between end-users, technical support staff, and other IT teams such as network administration, software development, or cybersecurity. They coordinate troubleshooting efforts, communicate system issues and updates, and help prioritize tickets based on business impact. Regular meetings and cross-departmental projects are common, requiring strong communication and organizational skills. This collaborative environment ensures that system issues are resolved efficiently and that best practices are shared across teams.

What are popular job titles related to System Support Lead jobs?

For System Support Lead jobs, the most frequently searched job titles are:

System Support Lead jobs near you

Guest Support Lead

Lakewood, CO • On-site

Casa Bonita Denver
See more jobs at Casa Bonita Denverexternal

$27.50 - $34.50/hr

Other

Medical, Dental, Vision, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Casa Bonita rating

6.6

Company rating: 6.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Guest Support Lead
Casa Bonita Overview
For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.
Compensation Range: $27.50 - $34.50/hr.
Why Join Our Team:
  • Great earning potential
  • Affordable medical insurance available
  • Employer-sponsored dental and vision
  • Paid vacation and sick time
  • Exclusive employee discounts at our Mercado store
  • Career growth opportunities
  • Employee family meal
What You'll Do:
The Guest Support Lead is responsible for supporting all aspects of guest support and reservations at Casa Bonita, ensuring a seamless and exceptional guest experience. Reporting directly to the Guest Support and Reservations manager, this role assists with guest inquiries, complaints, refunds, group bookings, and reservation support while helping to build brand loyalty through exceptional service and communication.
This position works closely with the Guest Experience team, Operations, and management to resolve guest concerns, support reservation systems, and maintain accuracy across guest communications and bookings. The Guest Support Lead also plays a key role in quality assurance, problem-solving, and continuous improvement to help optimize the overall guest experience in a fast-paced, high-volume environment.
Responsibilities:
  • Manage escalated guest concerns/issues and communication with guests and potential solutions with management
  • Utilize POS system to manage guest billing issues
  • Maintain an organized reservation system, adjusting bookings as needed to maximize capacity and guest experience
  • Monitor CSR responses to guest enquiries to ensure accuracy and a quality guest experience
  • Communicate with Guest Experience Team to confirm feasible packages
  • Follow established steps of service to book and manage reservations while using critical thinking to problem-solve issues
  • Manage guest interactions regarding Founders Club member database, including updating guest info in database
  • Interface with company partner regarding Online Mercado/shop@ inquiries
  • Answer guest emails and online inquiries regarding reservations and venue details
  • Must be able to work independently and efficiently while maintaining clear communication and collaborating effectively with team members
  • Demonstrate a willingness to learn, follow procedures, and adapt to feedback while adhering to all company policies, standards, procedures, and safety regulations
  • Clearly communicate reservation policies, allowed seating restrictions, showtimes/entertainment experiences, and
  • Review guest requests for special accommodations with CSR team
  • Confirm and update Premium, Standard, group, and special event reservations, ensuring smooth coordination with management
Qualifications:
  • 18+ years of age
  • Bachelor's degree in hospitality management, communications, or a related field preferred but not required.
  • Bilingual in Spanish preferred but not required
  • Prior experience with reservation software (e.g., OpenTable, Resy, SevenRooms, or similar platforms)
  • Prior experience with CRM system (e.g., Freshdesk, HubSpot, Zendesk, or similar platforms)
  • Prior experience with restaurant focused point-of-sale systems (Toast or similar platforms)
  • Minimum of 2 years in reservations, guest services, or front-of-house roles in a restaurant, hotel, or entertainment venue
  • Demonstrated ability to manage competing priorities and use independent judgment. Knowledge of restaurant operations, dining flow, and seating strategies
  • Reliable high-speed internet and a dedicated, professional workspace for handling guest reservations remotely
  • Proactive in identifying potential issues and implementing solutions.
  • Excellent verbal and written communication skills.
  • Passionate about serving others
  • Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
  • Able to communicate effectively in English
  • Must be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays
Physical & Environmental Demands:
  • Prolonged periods of sitting at a desk while using a computer
  • Frequent typing, mouse use, and screen time, requiring strong hand-eye coordination and visual focus
  • Potential eye strain from extended computer use, requiring periodic breaks to reduce fatigue
  • Able to use headsets, dual monitors, or other ergonomic office tools for comfort and efficiency
  • Able to use manual dexterity, gross motor skills, and fine motor skills
  • Able to multitask and work efficiently with speed, accuracy, and composure

Benefits:
Casa Bonita also offers a benefits package that includes medical, dental, and vision insurance for full-time employees.
Deadline to Apply: 08/31/2026
To apply for this role, please click on the "apply for this position" button below.
Pay Range: $27.50 - $34.50 per hour

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