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System Support Lead Jobs (NOW HIRING)

SPY AMERICA INC

Sales Support Lead

Carlsbad, CA · On-site

SYSTEMS & OPERATIONS · Maintain accurate information within NetSuite, and other company systems ... Support Lead may be eligible for a performance-based incentive program in addition to regular ...

ConfigUSA

Ivalua Support Lead

Columbus, IN · On-site

Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ability to interpret business requirements and translate them into system configurations. Soft ...

Bridgeways

Customer Support Lead

Everett, WA · On-site

$29.85 - $34.05/hr

Maintain estimating records, templates, documentation, and quote status within the ERP system. * Support awarded quotes through the transition into production. Customer Support Lead * Lead day-to-day ...

Bridgeways

Customer Support Lead

Everett, WA · On-site

$29.85 - $34.05/hr

Maintain estimating records, templates, documentation, and quote status within the ERP system. * Support awarded quotes through the transition into production. Customer Support Lead * Lead day-to-day ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... Provide Tier II support for system images, virtual environments, and Mac OS Management. * Serve as ...

City of New York

Application Support Lead

Manhattan, NY · On-site

... with system integrations that provide reporting, email communications, etc; - Evaluate current ... Lead the support team by working with project managers, product managers and product owners to ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

& Responsibilities Persistent Systems is seeking a Technical Support Lead to join our growing team in support of our Wave Relay product line. This role will lead the Technical Support function ...

City of New York

Application Support Lead

Manhattan, NY · On-site

... with system integrations that provide reporting, email communications, etc; - Evaluate current ... Lead the support team by working with project managers, product managers and product owners to ...

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System Support Lead information

What is a system support lead?

A System Support Lead is a professional responsible for overseeing the technical support team and ensuring smooth operation of an organization's IT systems. They coordinate support activities, troubleshoot complex issues, and act as a bridge between end users and IT specialists. Additionally, they may develop support protocols, train staff, and work on process improvements to enhance system reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as a system support lead?

To thrive as a System Support Lead, you need strong expertise in IT support, system troubleshooting, and network administration, typically backed by a degree in information technology or computer science. Familiarity with ticketing systems, remote monitoring tools, and certifications like CompTIA A+ or ITIL are commonly required. Excellent problem-solving, leadership, and communication skills help you manage teams and resolve technical issues efficiently. These skills ensure system stability, timely user support, and effective coordination within IT departments.

How does a system support lead typically collaborate with other IT teams and departments?

A System Support Lead often serves as a bridge between end-users, technical support staff, and other IT teams such as network administration, software development, or cybersecurity. They coordinate troubleshooting efforts, communicate system issues and updates, and help prioritize tickets based on business impact. Regular meetings and cross-departmental projects are common, requiring strong communication and organizational skills. This collaborative environment ensures that system issues are resolved efficiently and that best practices are shared across teams.

What are popular job titles related to System Support Lead jobs?

For System Support Lead jobs, the most frequently searched job titles are:

System Support Lead jobs near you

Sales Support Lead

Carlsbad, CA • On-site

SPY AMERICA INC
See more jobs at SPY AMERICA INCexternal

Full-time

Posted 13 days ago

Key responsibilities

  • Support Outside Sales Representatives and B2B accounts with order entry, account requests, and issue resolution.

  • Proactively conduct outbound calls to re-engage inactive or underperforming accounts and identify new sales opportunities.

  • Maintain accurate information within company systems and assist with operational tasks such as account setup and order research.

Job description

POSITION OVERVIEW

The Sales Support Lead is a key member of the SPY+ North America team, serving as a primary support resource for Outside Sales Representatives, Internal Sales, Authorized Dealers, and B2B accounts.

This role combines B2B Customer Service, Sales Support, Account Development, and proactive outbound sales. The Sales Support Lead is responsible for maintaining strong dealer relationships, supporting the Sales team in the field, resolving account and order needs, and proactively identifying opportunities to increase account activity, re-engage inactive dealers, and generate incremental business.

The ideal candidate is organized, commercially minded, confident on the phone, highly responsive, and passionate about the SPY+ brand and lifestyle.

The Sales Support Lead bridges Customer Service and Sales while supporting today’s business proactively creating opportunities for tomorrow’s business.

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KEY RESPONSIBILITIES

B2B CUSTOMER & SALES SUPPORT

· Serve as a primary point of contact for SPY+ Authorized Dealers and B2B accounts.

· Support Outside Sales Representatives with order entry, account requests, product availability, pricing, promotions, and follow-up.

· Process and manage Sales Orders, RMAs, returns, credits, backorders, cancellations, and order adjustments accurately and efficiently.

· Research and resolve account, order, shipping, and product-related issues.

· Coordinate with Sales, Operations, Logistics, Accounting, Marketing, and Customer Service to ensure timely resolution.

· Assist Sales Representatives with dealer follow-up, open orders, product needs, and territory opportunities.

· Maintain strong working knowledge of SPY+ products, programs, promotions, policies, and procedures.

OUTBOUND SALES & ACCOUNT DEVELOPMENT

A core responsibility of the Sales Support Lead is to proactively create business opportunities rather than simply respond to existing demand.

· Conduct consistent outbound calls to B2B accounts and Authorized Dealers.

· Re-engage inactive, declining, or underperforming accounts.

· Identify opportunities for At Once, fill-in, seasonal, and incremental orders.

· Review account history and purchasing patterns to identify opportunities for additional products, SKUs, colors, or assortment expansion.

· Follow up on product launches, promotions, seasonal transitions, and Sales Representative opportunities.

· Support Outside Sales Representatives with targeted account outreach.

· Develop creative, company-approved solutions to refresh accounts and generate new business, including promotional opportunities, product refreshes, credits, and structured return/reorder programs.

· Track outbound activity and measurable sales opportunities.

The objective: Don’t wait for the order. Help create the order.

SYSTEMS & OPERATIONS

· Maintain accurate information within NetSuite, and other company systems.

· Assist with account setup, order research, RMA processing, reporting, and data maintenance.

· Identify recurring operational issues and communicate opportunities for process improvement.

· Follow established SOPs while helping develop and improve procedures when appropriate.

· Support special projects and initiatives assigned by Sales or Customer Service Management.

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SALES INCENTIVE OPPORTUNITY

Because proactive account development and outbound sales are an important part of this position, the Sales Support Lead may be eligible for a performance-based incentive program in addition to regular compensation.

The program is designed to reward measurable contributions to account reactivation, incremental sales, outbound activity, and other Sales-approved performance objectives.

Specific incentive structure and eligibility requirements are established separately by management.

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