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System Implementation Manager Jobs in Phoenix, AZ

Rivia Health

Implementation Manager

Tempe, AZ · On-site +1

Familiarity with HubSpot (or a comparable CRM/ticketing system) for managing CRM and support workflows. * Strong project management skills with the ability to manage multiple customer implementations ...

Valenz Health

Sr. Implementation Manager

Phoenix, AZ · On-site +1

... system. With fully integrated solutions, Valenz engages early and often to execute across the ... As a Sr. Implementation Manager, you'll be responsible for managing new client implementations and ...

Rsli

Client Implementation Manager

Phoenix, AZ · On-site

$68K - $85K/yr

Proactively communicate to the client to ensure appropriate setup and understanding of systems ... Collaborates with team members and management in recommending and implementing improvement ...

Valenz

Sr. Implementation Manager

Phoenix, AZ · Remote

... system. With fully integrated solutions, Valenz engages early and often to execute across the ... As a Sr. Implementation Manager, you\'ll be responsible for managing new client implementations and ...

Rsli

Client Implementation Manager

Phoenix, AZ · On-site

$68K - $85K/yr

Proactively communicate to the client to ensure appropriate setup and understanding of systems ... Collaborates with team members and management in recommending and implementing improvement ...

Vestwell

Implementations Manager

Scottsdale, AZ

We are growing and looking for an experienced Implementations Managers to serve as the liaison and ... compliance / recordkeeping systems (e.g. SunGard Relius, ASC, FIS). * Qualified 401(k) ...

New

Rsli

Sup. - Client Implementation

Phoenix, AZ · On-site +1

$80K - $107K/yr

... systems, tools and processes, including (but not limited to) billing, contracts and web tools ... Work to develop, enhance and manage to specific, reportable implementation metrics in accordance ...

New

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See Phoenix, AZ salary details

$38.7K

$102.8K

$166.8K

How much do system implementation manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for system implementation manager in Phoenix, AZ is $102,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Implementation Manager, and why are they important?

To thrive as a System Implementation Manager, you need strong project management skills, technical expertise in IT systems, and typically a relevant bachelor's degree or equivalent experience. Familiarity with ERP software, CRM platforms, project management tools like Jira or MS Project, and certifications such as PMP or ITIL is often required. Outstanding communication, leadership, and problem-solving abilities help drive cross-functional collaboration and manage stakeholder expectations. These skills and qualifications ensure successful system rollouts, minimize disruptions, and align technology solutions with organizational goals.

What are some common challenges faced by a System Implementation Manager during large-scale deployments?

System Implementation Managers often encounter challenges such as coordinating across multiple departments, managing project timelines, and ensuring clear communication among stakeholders. One significant hurdle is handling unexpected technical issues or integration problems that arise during deployment, which requires quick problem-solving and adaptability. Additionally, balancing user training needs and minimizing disruptions to daily operations are key aspects of the role. Successful managers proactively address these challenges by fostering collaboration, maintaining detailed project plans, and continuously engaging with both technical teams and end-users.

What does a System Implementation Manager do?

A System Implementation Manager oversees the planning, execution, and delivery of new software or technology systems within an organization. They coordinate between technical teams, stakeholders, and vendors to ensure the system meets business requirements and is implemented on time and within budget. Their responsibilities include managing project timelines, training staff, troubleshooting issues, and ensuring a smooth transition from old to new systems. Effective communication and strong project management skills are essential for success in this role.

What is the difference between System Implementation Manager vs Business Analyst?

AspectSystem Implementation ManagerBusiness Analyst
Primary FocusOversees the deployment of new systems, manages project timelines, and coordinates technical teams.Analyzes business needs, documents requirements, and recommends solutions to improve processes.
Required SkillsProject management, technical understanding, leadership, communication skills.Analytical skills, requirements gathering, process modeling, stakeholder communication.
Work EnvironmentTypically in IT or technical project teams within organizations implementing new systems.Works closely with business units and IT teams to align solutions with business goals.

While both roles involve working with systems and stakeholders, the System Implementation Manager primarily manages the technical deployment and project execution, whereas the Business Analyst focuses on understanding business needs and translating them into technical requirements. Both roles are essential in successful system implementation projects but serve different functions within the process.

What are popular job titles related to System Implementation Manager jobs in Phoenix, AZ? For System Implementation Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching System Implementation Manager jobs in Phoenix, AZ look for? The top searched job categories for System Implementation Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for System Implementation Manager jobs? Cities near Phoenix, AZ with the most System Implementation Manager job openings:
System Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Rivia Health

Tempe, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Who We Are Looking For

  • We\'re looking for an Implementation Manager to own the customer onboarding experience from signed contract through a successful first 30 days on the platform. You\'ll serve as the primary point of contact for new customers, guiding them through platform configuration, go-live, and early optimization — ensuring they see value fast. You\'ll also manage inbound patient support tickets through HubSpot, acting as a frontline resource for resolving issues and maintaining a high standard of patient experience. This is a high-impact role at a growing company where your work directly influences customer retention, satisfaction, and revenue outcomes.
  • This is a remote role, however candidates in the Phoenix, AZ area are preferred

What you\'ll do

Customer Implementation & Onboarding

  • Lead new customers through the full implementation lifecycle, from kickoff through go-live and the critical first 30 days of platform adoption.
  • Configure the Rivia Health platform using our administrative tools, including setting up billing workflows, communication cadences, payment plan parameters, and EMR integration settings.
  • Develop and manage implementation project plans, keeping customers on track with clear timelines and milestones.
  • Train customer staff (billing teams, office managers, administrators) on how to use the platform and interpret results.
  • Troubleshoot configuration issues and collaborate with Engineering when technical escalation is needed.
  • Monitor early performance metrics (collection rates, patient engagement, A/R movement) and make proactive recommendations to optimize outcomes during the first 30 days.
  • Document implementation processes and contribute to the development of scalable onboarding playbooks.

Patient Support

  • Manage and resolve patient support tickets through HubSpot, ensuring timely and empathetic responses.
  • Triage incoming tickets, identify common issues, and escalate appropriately when needed.
  • Track ticket volume, resolution time, and recurring themes to surface insights that can improve the product or patient experience.
  • Maintain clear documentation of patient interactions and resolutions within HubSpot.

What You Need

  • 1–4 years of experience in implementation management, customer onboarding, customer success, or a similar client-facing role — preferably in healthcare technology or SaaS.
  • Hands-on experience configuring software platforms and using administrative or back-office tools.
  • Familiarity with HubSpot (or a comparable CRM/ticketing system) for managing CRM and support workflows.
  • Strong project management skills with the ability to manage multiple customer implementations simultaneously.
  • Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences clearly and patiently.
  • Strong critical thinking and problem solving skills, this role is consultative at times and needs someone who can think creatively about how to solve problems.
  • A detail-oriented approach to platform configuration with a low tolerance for errors.
  • Comfort working in a fast-paced, early-stage environment where processes are still being built.

Nice to Have

  • Experience in healthcare revenue cycle management, medical billing, or patient financial services.
  • Familiarity with EMR/practice management system integrations.
  • Experience working with specialty healthcare practices (dermatology, orthopedics, OBGYN, ophthalmology, etc.).
  • Knowledge of HIPAA and PCI compliance requirements.

What You\'ll Get

  • Unlimited vacation days and benefits, including Medical, Dental, Vision, Parental Leave, ancillary plans, and 401k.
  • Remote or hybrid, flexible working environment with a passionate team
  • A chance to be at the forefront of bringing the empowerment and convenience of automation and mobile technology to the healthcare revenue cycle industry.

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