Synergy Jobs (NOW HIRING)

Position: Assistant Program Manager
Program: Synergy House
Status: Full-Time, Hourly position.
Available Shift:
Sunday - OFF
Monday - OFF
Tuesday -OFF
Wednesday - 9:00am-7:00pm
Thursday - 12:00pm-10:00pm
Friday - 12:00pm-10:00pm
Saturday - 12:00pm-10:00pm
Description:
Our teen shelter is an emergency crisis shelter for teens 12-18 years of age, providing a caring, therapeutic environment. Will also provide advocacy and crisis intervention services for our clients. Other responsibilities include: complete intake interviews, answering hotline, safety planning and facilitating community building activities with clients as needed.
Assistant Program Manager - Synergy House provides direct supervision and management of program during hours assigned to ensure quality of services. Direct responsibilities include the scheduling, planning, assigning and directing of work of assigned staff. Will address complaints and resolve problems of staff as necessary. Position assists the Synergy House Program Manager with interviewing, hiring, rewarding, disciplining, and appraising the performance of assigned staff. Follows Standard Operating Procedures established for the site in day-to-day responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Client Services

• Models safe, respectful boundaries in accordance with Synergy Services, Inc. policies, procedures, and philosophies.
• Provide individual support for clients, participates in weekly case reviews, and assist with case management as needed.
• Supervises the Aftercare Program.
• Ensure client participation in the creation of the monthly activity calendar. Networks with outside agencies for activity planning.
• Supervise the 24-hr. crisis line, client intakes and discharges.
• Assist with advocate work as necessary including the daily supervision of residents and document in CCL as needed.
• Administers prescribed and over the counter medications per physicians' orders once Missouri Med Tech certification has been received. Completes weekly medication administration audit.
• Refers youth and families to appropriate resources for help and provide advocacy for clients as needed.
• Coordinate all staff and intern schedules for all Synergy House employees. Responsible for assuring that all shifts are covered with regular or back-up staff.
• Responsible to provide orientation and ongoing training at Synergy House for all new Synergy House employees.

Administrative

• Assist the Synergy House Program Manager in directing the day-to-day operations of the shelter, including, but not limited to:
• Supplies inventory and purchasing.
• Assure completion of all paperwork/forms associated with client services including maintenance and storage of files according to program requirements. Complete monthly Q.A.
• Conducting monthly feedback group with the clients and sharing the information gathered through these feedback groups with staff.
• Provides direct supervision of assigned client advocate staff for the shift the Assistant Program Manager is responsible for. Documents personnel issues as needed. Serves as client advocate when necessary.
• Maintains adequate staffing levels by coordinating staff schedules and assists the Synergy House Program Manager with the hiring of programmatic staff as needed or required.
• In collaboration with the Synergy House Program Manager performs annual appraisals and assists in salary review recommendations. Documents personnel issues as needed.
• Develops and implements short term and long-term plans for staff development and training of new employees, interns and volunteers. Assure that critical learning and experience has been received by the end of training and prior to staffing shelter.
• Participate in weekly team meetings. Ensure staff meeting minutes are forwarded to the Director of Youth Residential Services, all full time and PRN staff.
• Compile statistical data necessary for monthly, quarterly, and annual reports for local, state and federal funders as needed to assist the Synergy House Program Manager.
• Serve as supervisor and provide direction and training for Youth advocates. Ensure all mandatory trainings and certifications are completed by Youth Advocates in a timely manner
• Screens and approve placement requests as needed.
• Oversee and approve bi-weekly payroll.
• Facilitate Synergy House and Youth Campus training as needed.
• Oversee North Kansas City Title 1 funding.
• Liaison between Synergy House and community, Children's Division, educational system, etc.
• Other
• Serve in the on-call supervisor rotation for the Youth Campus. Comes in to shelter when necessary, during rotation.
• Serves as campus Safe Crisis Management (SCM) Trainer for SH and Youth Campus staff.
• Serves as back-up when others are on-call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Directly supervises employees, volunteers, and interns in Synergy House during hours assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Direct supervisory responsibilities include scheduling, planning, assigning and directing of work of assigned staff. Will address complaints and resolve problems of staff and clients as necessary. Position assists the Synergy House Program Manager with interviewing, hiring, rewarding, disciplining and appraising the performance of assigned staff.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Highly Preferred Requirements: An advanced degree in social work or a comparable human service field and at least two years of direct care experience in human services; or a bachelor's degree in social work or a comparable human service field and four years of direct care experience in human services.
Minimum Requirements: Associates degree in social work or comparable human service field and four years of direct care experience in human services: or High School diploma or GED and six years of direct care experience in human services.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and analyze an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
The employee in this position must be CPR/First Aid certified, have Medication Technician certification, have Safe Crisis Management certification, have Food Handlers Permit and have a valid Class E Drivers license.
OTHER SKILLS AND ABILITIES
The employee in this position must have the ability to type and use computer software, including Windows, Word for Windows, and EXCEL. Must be familiar with Medical Terminology and with DSM IV diagnoses.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally exposed to the risk of violence and secondary trauma.
ADDITIONAL REQUIREMENTS
Must be at least 20 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen, and have a valid driver's license and proof of insurance. Position requires CPR, Med Tech Certification and Chauffeur's License within 30 days from the date of hire.
Non-Discrimination:
Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.
Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, paid vacation and holidays, sick days and personal holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits.
Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.