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Swing Operator Jobs (NOW HIRING)

Autonomy Staffing is hiring Swing Shift Machine Operators to join a well-established manufacturing client in the steel wire industry. This is a full-time opportunity with a stable, growth-oriented ...

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Swing Operator information

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How much do swing operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for swing operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a swing operator?

Swing Operators are versatile employees in various industries, often in oil and gas or manufacturing, who are trained to fill in wherever needed on a shift. Their primary role is to cover for absent workers, assist with different operations, and ensure that production processes run smoothly. They may operate machinery, monitor equipment, handle materials, and perform routine maintenance. This flexibility helps minimize downtime and maintain productivity across different departments or tasks. Swing Operators need to be adaptable, quick learners, and comfortable working irregular hours or shifts.

What are the key skills and qualifications needed to thrive as a swing operator, and why are they important?

To thrive as a Swing Operator, you need a solid understanding of heavy machinery operation, mechanical aptitude, and often a high school diploma or equivalent. Familiarity with equipment such as excavators, loaders, and safety systems, and sometimes a relevant certification (e.g., NCCCO or state-specific licenses) are typically required. Attention to detail, adaptability, and effective communication help a Swing Operator excel in demanding, collaborative work environments. These skills and qualifications are crucial for ensuring safe, efficient, and precise operations on construction or industrial sites.

What are some common challenges faced by swing operators, and how can they be addressed?

Swing Operators often encounter challenges such as managing shift transitions, adapting to varying workloads, and maintaining communication across multiple teams. Balancing the demands of different shifts can be taxing, especially when production requirements fluctuate. To address these challenges, it's important to stay organized, communicate proactively with team members, and develop flexibility in handling different tasks. Many employers provide training and support to help operators adapt quickly and collaborate effectively with both day and night crews.

What is the difference between Swing Operator vs Crane Operator?

AspectSwing OperatorCrane Operator
CredentialsTypically requires OSHA certification and on-the-job trainingRequires OSHA certification, often with specific crane operation licenses
Work EnvironmentWorks primarily with mobile or overhead cranes to move loads horizontallyOperates various types of cranes, including tower and mobile cranes, in construction or industrial sites
Industry UsageCommonly used in construction, manufacturing, and shipping industriesPrimarily found in construction, shipping, and industrial sectors

Both Swing Operators and Crane Operators work with cranes, but Swing Operators focus on moving loads horizontally using specific crane types, while Crane Operators may handle a broader range of crane operations. Understanding these differences helps in choosing the right career path or job search focus.

How much do swing operators make in the US?

Swing operators typically earn an average hourly wage of around $20 to $30 in the US, with annual salaries ranging from approximately $40,000 to $60,000 depending on experience, location, and industry. They often work in manufacturing, construction, or industrial settings, requiring skills in operating heavy machinery and safety protocols.
More about Swing Operator jobs
Infographic showing various Swing Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Call Center Operator - Swing Shift

Spry Methods

Nashville, TN

Full-time

Posted 23 days ago


Job description

Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments. 
Who We're Looking For (Position Overview)

Spry is seeking a customer-focused, dependable, and technically savvy professional to join our team as a Call Center Operator - Swing Shift. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and can effectively troubleshoot technical issues while delivering exceptional customer service. You are a strong communicator who remains calm under pressure, can manage multiple priorities, and is passionate about ensuring end users receive timely and effective support.

You should be comfortable serving as the first point of contact for IT support requests, engaging with customers through phone, email, chat, and ticketing systems. Success in this role requires strong problem-solving skills, attention to detail, the ability to follow established processes, and a commitment to delivering a positive customer experience. You work well both independently and as part of a collaborative team, take ownership of issues through resolution, and are motivated by helping users overcome technical challenges.

What Your Day-To-Day Looks Like (Position Responsibilities)
As a Swing Shift Call Center Operator, you will:
  • Must be able to work rotating 4x10 Swing Shift 12:30pm-11:00pm
  • Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions. 

  • Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures. 

  • Perform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support. 

  • Follow established call handling scripts, knowledge base articles, and SOPs to resolve Tier 1 IT support issues at the point of contact whenever possible, minimizing the need for escalation. 

  • Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the appropriate Tier 2 or Tier 3 support teams, ensuring all relevant information is captured and communicated clearly. 

  • Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift. 

  • Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed. 

  • Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues. 

  • Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction. 

  • Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency. 

  • Contribute to the maintenance and accuracy of knowledge base articles by flagging outdated information and suggesting updates based on call center experience. 

  • Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence. 

  • Support team leads and supervisors by communicating recurring issues, emerging trends, or systemic problems observed during call handling activities. 

What You Need to Succeed (Minimum Requirements)
  • Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
  • U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
  • High school diploma or GED required.
  • Minimum of one (1) year of experience in a call center, help desk, customer service, or technical support environment.
  • Basic knowledge of IT concepts and end-user support, including account management, hardware troubleshooting, software support, and password resets.
  • Strong written and verbal communication skills with the ability to effectively support users with varying levels of technical expertise.
  • Demonstrated customer service skills and a professional, patient, and solution-oriented approach.
  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Experience documenting incidents and service requests in an ITSM ticketing system.
  • Ability to follow established procedures, knowledge articles, and standard operating procedures (SOPs).
  • Strong attention to detail, organizational skills, and ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams.
  • Ability to work independently and as part of a team in a customer-focused support environment.
  • Strong time management skills with the ability to meet schedule and attendance requirements.
Ideally, You Also Have (Preferred Qualifications)
  • Active Secret clearance or higher.
  • ITIL Foundation certification or familiarity with ITIL service management principles.
  • CompTIA A+, Network+, or other relevant entry-level IT certifications.
  • HDI Customer Service Representative (HDI-CSR) certification or equivalent customer support certification.
  • Experience supporting federal government customers or working in a regulated government environment.
  • Familiarity with remote support tools, including Remote Desktop Protocol (RDP), Microsoft SCCM, or similar platforms.
  • Experience supporting multi-factor authentication (MFA) solutions and identity/access management processes.
  • Knowledge of federal IT security policies, cybersecurity best practices, and end-user security awareness principles.
  • Bilingual communication skills.Experience providing support in a high-volume call center or enterprise service desk environment.
$16 - $17 an hour
Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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