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Surveillance Manager Jobs in Rochester, NY (NOW HIRING)

UEC Electronic

Quality Manager

Rochester, NY

Lead third-party surveillance audits and maintain certification readiness. Develop, update, and ... Define and manage end-to-end test environments, including tools, methods, and processes. Evaluate ...

UEC ELECTRONICS, LLC

Quality Manager

Westgate, NY · On-site

Key Responsibilities Quality Management & Compliance • Serve as the Management Representative for the QMS, ensuring compliance with AS9100 and ISO 9001 standards. • Lead third-party surveillance ...

UEC Electronics, LLC

Quality Manager

Rochester, NY · On-site

Key Responsibilities Quality Management & Compliance • Serve as the Management Representative for the QMS, ensuring compliance with AS9100 and ISO 9001 standards. • Lead third-party surveillance ...

UEC ELECTRONICS, LLC

Quality Manager

Rochester, NY

Key Responsibilities Quality Management & Compliance • Serve as the Management Representative for the QMS, ensuring compliance with AS9100 and ISO 9001 standards. • Lead third-party surveillance ...

Ethos Risk Services

Investigator

Rochester, NY

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...

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All JobsSurveillance JobsSurveillance Manager JobsSurveillance Manager Jobs in Rochester, NY

Surveillance Manager information

See Rochester, NY salary details

$33.1K

$74.3K

$130.7K

How much do surveillance manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for surveillance manager in Rochester, NY is $74,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $84,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Surveillance Manager, and how can they effectively address them?

Surveillance Managers often face challenges such as staying current with evolving security technology, maintaining vigilance over large areas or multiple locations, and ensuring compliance with strict regulatory requirements. To address these, they should invest in ongoing training for both themselves and their team, foster open communication with other departments like security and compliance, and regularly review and update surveillance protocols. Leveraging advanced monitoring systems and data analytics can also help them efficiently detect and respond to unusual activities.

What are the key skills and qualifications needed to thrive as a Surveillance Manager, and why are they important?

To thrive as a Surveillance Manager, you need expertise in security operations, risk assessment, and regulatory compliance, typically supported by a degree in criminal justice or a related field and relevant supervisory experience. Familiarity with CCTV systems, surveillance software, and incident reporting tools is essential, along with certifications such as CPP (Certified Protection Professional) being advantageous. Strong leadership, attention to detail, and effective communication skills are crucial for managing teams and handling sensitive security matters. These skills ensure the effective monitoring and protection of assets, compliance with legal standards, and prompt response to potential security threats.

What are Surveillance Managers?

Surveillance Managers are responsible for overseeing surveillance operations, typically within casinos or other gaming establishments, to ensure compliance with laws, regulations, and internal policies. They manage teams of surveillance agents who monitor activities via security cameras and other systems to detect suspicious or illegal behavior. Surveillance Managers also coordinate with law enforcement and regulatory agencies when necessary, conduct investigations, and prepare detailed reports. Their role is crucial in maintaining the safety, security, and integrity of the facility.

What is the difference between Surveillance Manager vs Security Supervisor?

AspectSurveillance ManagerSecurity Supervisor
CertificationsCPR, CCTV, security management certificationsCPR, security guard licenses
Work EnvironmentControl rooms, monitoring centers, corporate or public venuesOn-site security posts, patrols, event venues
Employer & IndustrySecurity firms, large corporations, government agenciesRetail stores, warehouses, construction sites
Search & Comparison IntentYesYes

The Surveillance Manager oversees security monitoring operations, managing surveillance systems and staff, often in corporate or public settings. The Security Supervisor directly supervises security personnel on-site, focusing on physical security and patrols. Both roles require security certifications, but Surveillance Managers typically handle higher-level system management, while Security Supervisors focus on day-to-day security enforcement.

What Does a Surveillance Manager Do?

As a surveillance manager at a casino, hotel, retail store, school, or transportation facility, your duties are to monitor video security systems and make routine physical inspections of the facilities to prevent crime, such as theft and cheating. As a manager, your responsibilities are also to hire and train new employees in the department, help institute security protocols and strategies, and carry out the orders of the department head or director of security. You must routinely log your findings and keep careful visual and written records of your shifts.

More about Surveillance Manager jobs
What are the most commonly searched types of Surveillance jobs in Rochester, NY? The most popular types of Surveillance jobs in Rochester, NY are:
What are popular job titles related to Surveillance Manager jobs in Rochester, NY? For Surveillance Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Surveillance Manager jobs in Rochester, NY look for? The top searched job categories for Surveillance Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Surveillance Manager jobs? Cities near Rochester, NY with the most Surveillance Manager job openings:
Surveillance Manager jobs near you
Infographic showing various Surveillance Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,345 per year, or $35.7 per hour.
Surveillance Investigator II - Experienced

Surveillance Investigator II - Experienced

Command Investigations

Rochester, NY • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Command Investigations rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

370th of 487 rated business services

Job description

Job Type
Full-time, Part-time
Description
Command Investigations, LLC is looking for Surveillance Investigators to become part of a dynamic team. This is a great opportunity for individuals with prior investigative experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.
Why You Will Love Working with Command Investigations, LLC?
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!
Pay: $25-$30 per hour (depending on state)
Schedule: This is not a standard 9-5 role. Workdays and hours vary based on business needs and there is no set or recurring schedule. Weekends, overtime, and holidays are typically required. Start times may be as early as 3:00 AM but 6:00 AM is common. Standard shifts are 8 hours but may extend up to 16 hours as needed.
NOTE: Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Schedules are flexible with advanced discussion and notification.
Location: On the Road with potential overnight stays when necessary
Growth Opportunities: Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.
How We Take Care of You (Full Time Benefits):
  • Accrued Paid Time Off
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Plan
  • Employee Referral Program
  • Paid Travel Time
  • Daily Vehicle Allowance
  • Reimbursement for case related expenses
  • Overnight Pay
  • Additional performance incentives - Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.
What You will Do:
In this role, you will conduct field surveillance investigations by observing, tracking, and documenting subjects' activities, capturing detailed video evidence, and preparing comprehensive reports for client review.
  • Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
  • Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
  • Develop and execute pre-surveillance planning tailored to each location and case
  • Record and document investigative findings through video and detailed written reports
  • Capture subjects in a variety of environments, such as public spaces, events, and workplaces
  • Submit comprehensive reports and video evidence within required timeframes
  • Communicate consistently with team leaders regarding positions, observations, and tactical strategy
  • Utilize digital surveillance equipment, web-based technology, and investigative software
  • Maintain confidentiality and professionalism while representing Command Investigations
  • Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations

Requirements
Required equipment, including but not limited to:
  • Reliable vehicle with legal dark tint
  • Smartphone
  • Laptop with Microsoft Word
  • Digital camcorder with date/time stamp and upload capability
  • Covert camera of choice
  • Tripod/monopod
  • SD cards if applicable

What We are Looking For:
  • Highly observant and detail-oriented individuals
  • Strong sense of integrity, independence, and reliability
  • Excellent judgment and situational awareness
  • Adaptability to changing environments and case demands
  • Self-motivated professionals who can work autonomously
  • Strong written and verbal communication skills
  • Professional demeanor with a commitment to discretion and client confidentiality
  • Eagerness to learn and grow within the investigative industry

What You Will Bring:
  • 1+ years (minimum 2,000 hours) of demonstrated Private Investigator experience, not including law enforcement, military, etc.)
  • Must be 21 years of age or older
  • Valid driver's license with clean DMV record
  • High school diploma or equivalent required
  • College degree preferred
  • Computer skills including the ability to upload video and still images from a camera into an electronic system
  • Must carry personal auto insurance with liability limits of 100k/300k/100k
  • Proficient reading skills and ability to follow directions required
  • Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
  • Ability to work holidays, weekends, and overtime required
  • Regular, predictable, and full attendance, as assigned, is an essential function of the job
  • Willingness to travel and work the required schedule, starting as early as 3:00 AM
  • Complete a Command Investigations, LLC employment application and submit to other pre-employment tasks as required for employment

Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee will be required to remember and understand certain instructions, guidelines, or other information.
  • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
  • The employee will be required to sit, stand, and/or walk for long periods at a time.
  • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
  • Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.
Command Investigations, LLC is an Equal Opportunity Employer.
Salary Description
25-30

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