Surveillance Manager Jobs in Rochester, NY (NOW HIRING)

Description

Command Investigations, LLC is looking for Surveillance Investigators to become part of a dynamic team. This is a great opportunity for individuals with prior investigative experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

Pay: $25-$30 per hour (depending on state)

Schedule: This is not a standard 9-5 role. Workdays and hours vary based on business needs and there is no set or recurring schedule. Weekends, overtime, and holidays are typically required. Start times may be as early as 3:00 AM but 6:00 AM is common. Standard shifts are 8 hours but may extend up to 16 hours as needed.

NOTE: Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Schedules are flexible with advanced discussion and notification.

Location: On the Road with potential overnight stays when necessary

Growth Opportunities: Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

How We Take Care of You (Full Time Benefits):

•  Accrued Paid Time Off
•  Medical, Dental, Vision, and Life Insurance
•  401(k) Plan
•  Employee Referral Program
•  Paid Travel Time
•  Daily Vehicle Allowance
•  Reimbursement for case related expenses
•  Overnight Pay
•  Additional performance incentives - Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

In this role, you will conduct field surveillance investigations by observing, tracking, and documenting subjects' activities, capturing detailed video evidence, and preparing comprehensive reports for client review.

•  Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
•  Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
•  Develop and execute pre-surveillance planning tailored to each location and case
•  Record and document investigative findings through video and detailed written reports
•  Capture subjects in a variety of environments, such as public spaces, events, and workplaces
•  Submit comprehensive reports and video evidence within required timeframes
•  Communicate consistently with team leaders regarding positions, observations, and tactical strategy
•  Utilize digital surveillance equipment, web-based technology, and investigative software
•  Maintain confidentiality and professionalism while representing Command Investigations
•  Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations

Requirements

Required equipment, including but not limited to:

•  Reliable vehicle with legal dark tint
•  Smartphone
•  Laptop with Microsoft Word
•  Digital camcorder with date/time stamp and upload capability
•  Covert camera of choice
•  Tripod/monopod
•  SD cards if applicable

What We are Looking For:

•  Highly observant and detail-oriented individuals
•  Strong sense of integrity, independence, and reliability
•  Excellent judgment and situational awareness
•  Adaptability to changing environments and case demands
•  Self-motivated professionals who can work autonomously
•  Strong written and verbal communication skills
•  Professional demeanor with a commitment to discretion and client confidentiality
•  Eagerness to learn and grow within the investigative industry

What You Will Bring:

• 1+ years (minimum 2,000 hours) of demonstrated Private Investigator experience, not including law enforcement, military, etc.)
•  Must be 21 years of age or older
•  Valid driver's license with clean DMV record
•  High school diploma or equivalent required
•  College degree preferred
•  Computer skills including the ability to upload video and still images from a camera into an electronic system
•  Must carry personal auto insurance with liability limits of 100k/300k/100k
•  Proficient reading skills and ability to follow directions required
•  Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
•  Ability to work holidays, weekends, and overtime required
•  Regular, predictable, and full attendance, as assigned, is an essential function of the job
•  Willingness to travel and work the required schedule, starting as early as 3:00 AM
• Complete a Command Investigations, LLC employment application and submit to other pre-employment tasks as required for employment

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  The employee will be required to remember and understand certain instructions, guidelines, or other information. 
•  The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
•  The employee will be required to sit, stand, and/or walk for long periods at a time.
•  The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
•  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.