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Surgical Support Representative Jobs (NOW HIRING)

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Negotiates surgical/procedure schedule by communicating complex details directly to the Operating ... In support of our values and those of our society, the University is committed to not ...

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Surgical Support Representative information

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$12

$21

$43

How much do surgical support representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for surgical support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Surgical Support Representative vs Surgical Sales Coordinator?

AspectSurgical Support RepresentativeSurgical Sales Coordinator
CredentialsTypically requires healthcare or medical certification, relevant experienceOften requires sales or healthcare background, certifications vary
Work EnvironmentHospitals, surgical centers, medical device companiesMedical device companies, sales offices, hospitals
Employer & IndustryMedical device manufacturers, healthcare providersMedical device companies, sales teams
Primary FocusSupporting surgical teams, product education, technical assistancePromoting and selling surgical products, client relationship management

The Surgical Support Representative primarily focuses on assisting surgical teams with product support and technical knowledge, often working directly in clinical settings. In contrast, the Surgical Sales Coordinator emphasizes sales activities, client engagement, and promoting surgical products. While both roles require healthcare knowledge, the Support Representative is more technical and support-oriented, whereas the Sales Coordinator is sales-driven and customer relationship-focused.

How do you become a surgical support representative?

To become a surgical support representative, candidates typically need a high school diploma or equivalent, along with strong communication and customer service skills. Relevant experience in healthcare, medical devices, or sales can be beneficial, and some roles may require familiarity with medical terminology or basic technical knowledge of surgical equipment.

What does a surgical support representative do?

A surgical support representative assists healthcare professionals by providing technical support, product information, and training related to surgical equipment and supplies. They often coordinate with medical staff, ensure proper device usage, and may troubleshoot equipment issues to support successful surgical procedures.

What cities are hiring for Surgical Support Representative jobs?

Cities with the most Surgical Support Representative job openings:

What states have the most Surgical Support Representative jobs?

States with the most job openings for Surgical Support Representative jobs include:

What are popular job titles related to Surgical Support Representative jobs?

For Surgical Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Surgical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Service Support Representative

Charleston, SC • On-site

Belimed Life Science
See more jobs at Belimed Life Scienceexternal

$16 - $20.25/hr

Other

Posted 8 days ago

Job description

Service Support Representative
Belimed AG is a leading supplier of medical and surgical instrument sterilization, disinfection, cleaning products and services. The company, with its headquarters in Zug (Switzerland), has offices in 9 countries around the world and is represented in over 80 countries thanks to a strong network of distributors. We look back on more than 50 years of history, continually evolving our technology-driven portfolio of high quality products and services. As Engineers of confidence, we build trust and value for our customers, empowering them to advance medical care and protect the lives of patients and medical personnel.
We believe that winning teams are the key to our success. In Belimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society. Apply for this challenging role and join our HQ team in Zug.
How you will contribute
In this key role as Service Support Representative to support the service operations team. This position will help coordinate the Service group's field resources to deliver exceptional service to all Belimed customers. This person plays an integral role in the Service organization's customer support
Your main tasks will include:

  • Receives and evaluates trouble calls from customer and field personnel via phone and email
  • Provides first level technical support to customers and field personnel by assisting with identification, evaluation, and possibly resolution of service and operational issues with the equipment
  • Escalates more complex service and operational issues to technical support
  • Processes the dispatch in the system for calls requiring on-site support to resolve issues, including collecting equipment information, checking warranty and contract status and, if required, providing a quote/ proposal and collecting purchase order information from the customer for the service call
  • Communicates pertinent service information and schedules Field Service Technicians to ensure all service activities are accomplished per Belimed's commitments to the customer
  • Schedules, communicates, and updates customers regarding current requests for service & scheduled maintenance
  • Manages customer expectations and commitments in a professional manner
  • Identifies and develops solutions to mitigate excessive customer downtime
  • Maintains the schedule (work, vacation, time off, etc.) for all Field Service Technicians
  • Promptly escalates critical service issues to leadership in order to ensure proper resolution
  • Provides and follows up with customers, sales and service on new and renewed contracts proposal and enters executed contracts and maintenance Plans into SAP
  • Support finance with billing issues
What you will need
  • Associate's degree or equivalent work experience
  • 1 - 2 years of product technical support experience or customer service experience
  • Experience working in SAP or similar ERP system
  • Previous experience in product technical support for customers and field service technicians
  • Experience working in SAP
  • Must be creative, innovative, and flexible, with the ability to work in a small team environment
  • Willing and able on special occasion to work weekends and holidaysProficiency with MS Office and database applications
  • Excellent communication skills both written and verbal with a strong focus on customer service
  • Strong analytical/problem-solving and active listening/comprehension skills
  • Planning, scheduling and organizational skills

Why join our team
Use your professional expertise and help us to protect the lives of patients and medical personnel. Join our ambitious team and share our strong customer orientation and sense of urgency. We offer you varied work in a hands-on, international environment with a strong, value-based company culture and a fair, performance-related compensation. Our culture of empowerment and accountability will give you easy access to key decision-makers and enable you to make a real impact.
If you recognize yourself in this career proposition, we look forward to receiving your application documents (CV, certificates, letter of motivation). To ensure the transparency of the selection process, we will only be able to consider electronic applications (via our online system); applications via e-mail or post will not be considered.
Join our winning team and take your career further.
In case of dossiers from employment agencies, the terms and conditions for the placement are negotiated individually in each case. General conditions are not accepted.

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