Surgery Counselor
The Surgery Counselor is responsible for assisting patients with all aspects of pre-operative preparation to promote confidence in their medical care and ensure a smooth surgical experience. This role serves as a key liaison between the physician’s office, surgical facility, patient, and primary care physician. The coordinator also educates patients on insurance coverage, including co-insurance and deductibles, and completes all required documentation accurately and efficiently.
Education and Experience:
High school diploma or equivalent required; some college coursework preferred
Minimum of two (2) years of experience in a surgical specialty practice
Ophthalmology experience preferred
Essential Skills and Abilities:
Excellent communication and interpersonal skills
Strong organizational skills with exceptional attention to detail
Effective problem-solving abilities
Proven ability to meet deadlines in a fast-paced environment
Ability to work both independently and collaboratively as part of a team
Demonstrated computer literacy
Ability to meet patient surgical scheduling volumes as established by the Lead Technician
Key Responsibilities:
Act as an effective liaison between patients, surgeons, primary care physicians, and surgical facilities throughout the pre-operative process
Schedule all patient surgeries and pre-operative appointments, including those with primary care physicians, surgical facilities, ophthalmologists, or technicians
Schedule post-operative appointments as required
Arrange patient transportation when necessary
Notify patients of all scheduled appointments in a timely manner
Prepare surgery folders and post-operative kits
Send required H&P forms, laboratory requests, EKGs, and radiology orders to primary care physicians
Collect and organize all required surgical documentation, including bookings, lens orders, insurance information, H&Ps, and signed consent forms, and transfer them to the surgical facility
Answer telephone inquiries from patients, family members, and primary care physicians regarding surgeries and related concerns
Contact patients two days prior to surgery to confirm arrival time, answer questions, and review medication instructions
Perform other duties as assigned