1

Supportability Specialist Jobs (NOW HIRING)

The Supply Chain Specialist is responsible for the supportability of customer requirements, and inventory turns through supply chain management. Essential Duties and Responsibilities: * Review ...

The Supply Chain Specialist is responsible for the supportability of customer requirements, and inventory turns through supply chain management. Essential Duties and Responsibilities: * Review ...

The Supply Chain Specialist is responsible for the supportability of customer requirements, and inventory turns through supply chain management. Essential Duties and Responsibilities: * Review ...

next page

Showing results 1-20

Supportability Specialist information

See salary details

$38K

$85.5K

$132K

How much do supportability specialist jobs pay per year?

As of Jul 1, 2026, the average yearly pay for supportability specialist in the United States is $85,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a Supportability Specialist?

A Supportability Specialist is a professional who ensures that products, systems, or services are designed and maintained in a way that makes them easy to support throughout their lifecycle. They analyze technical documentation, collaborate with engineering and support teams, and identify potential issues that could affect maintenance or customer support. Their goal is to improve product reliability, streamline troubleshooting, and reduce downtime for end users. This role is commonly found in industries like technology, manufacturing, and defense, where long-term product support is critical.

What are the key skills and qualifications needed to thrive as a Supportability Specialist, and why are they important?

To thrive as a Supportability Specialist, you need expertise in troubleshooting, technical documentation, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with support ticketing systems, diagnostic tools, and ITIL best practices or certifications is typically required. Strong analytical thinking, communication, and cross-functional collaboration skills make someone stand out in this role. These skills and qualities are essential for ensuring products are maintainable, support processes are efficient, and customer issues are resolved effectively.

How does a Supportability Specialist typically collaborate with engineering and product teams to improve customer support outcomes?

Supportability Specialists play a crucial role in bridging the gap between customer support and technical teams. They frequently collaborate with engineering and product teams to analyze recurring customer issues, identify underlying product or process challenges, and recommend changes that enhance product usability and support efficiency. This collaboration often involves attending cross-functional meetings, preparing detailed case studies or reports, and advocating for customer-centric improvements. As a result, Supportability Specialists help ensure that support feedback is integrated into product development cycles, ultimately leading to better customer experiences.

What is the difference between Supportability Specialist vs Customer Support Analyst?

AspectSupportability SpecialistCustomer Support Analyst
Required CredentialsTypically requires technical certifications, industry-specific knowledge, and sometimes a degree in engineering or ITOften requires customer service experience, communication skills, and sometimes a degree in business or related fields
Work EnvironmentPrimarily technical, involving product analysis, troubleshooting, and improving support processesCustomer-facing, focusing on resolving user issues and providing support via calls, emails, or chat
Employer & Industry UsageUsed in tech, manufacturing, and engineering sectors to enhance product support and reliabilityCommon across retail, telecom, and software industries for customer service roles

The Supportability Specialist focuses on technical support, product improvement, and ensuring support processes are efficient, often working behind the scenes. In contrast, the Customer Support Analyst interacts directly with customers to resolve issues and improve user satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

Infographic showing various Supportability Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,453 per year, or $41.1 per hour.
Support Engineering Data Specialist (Support Engineering Data)

Support Engineering Data Specialist (Support Engineering Data)

Boeing

Oklahoma City, OK • On-site

Full-time

Medical, Life, Retirement

Posted 6 days ago


Boeing rating

8.5

Company rating: 8.5 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

35th of 527 rated manufacturers


Job description

Support Engineering Data Specialist (Support Engineering Data)
Company:
The Boeing Company
Boeing Global Services (BGS) is seeking an Experienced Support Engineering Data Specialist for Oklahoma City, OK.
This role will focus on developing and maintaining comprehensive technical data and documentation to support aircraft systems and equipment throughout their lifecycle. The specialist collaborates with cross-functional teams to evaluate support requirements, formulate logistics recommendations, and develop maintenance tasks and resource plans that ensure effective sustainment. By analyzing engineering designs and identifying supportability gaps, this position helps drive solutions that enhance operational readiness and meet customer needs. Leads development, analysis, collection, storing, and reviewing of system support technical data elements and specification and make recommendations. Provide recommendations on product supportability and establish operation maintenance tasks, resources, and support systems to achieve supportability requirements for all equipment subsystems and multiple platforms. Identifies, analyzes, and reviews logistics support candidates from product definition and develops logistics support analysis records and reports. Completes spares provisioning requirements analysis of spare and replacement parts, levels, and stocking for multiple customers under multiple contract types. Leads technical documentation preparation for operating, testing, and maintaining aircraft systems/ components. Reviews and leads evaluation of aircraft and/or fleet operational performance, reliability, and availability and provides recommendations for single or multiple airline customers, single or multiple aircraft model and system specialties.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Oklahoma City, OK facility.
Position Responsibilities:
  • Represent the Logistics Engineering (LE) team for the 767 International Tankers.
  • Assign work tasks, coordinate with the Logistics Engineering supervisor, program leadership, planning and execution of the LE team to support program requirements.
  • Support daily program standup meetings.
  • Support service directives meetings with program and customer.
  • Review and process engineering changes through CMPRO with signature approval as needed.
  • VECTOR Administrator for 767 International Tankers.
  • Service directive processing and deliverables.
  • Develops, analyzes, and maintains system support technical data, specifications, and related documentation to evaluate support requirements and support recommendations.
  • Provides product supportability recommendations and develops operational maintenance tasks, resource requirements, and support systems for assigned equipment subsystems.
  • Identifies and analyzes logistics support candidates from product definition data and develops logistics support analysis records, reports, and supportability data.
  • Determines spares provisioning requirements, including spare and replacement parts, stocking levels, and support requirements for assigned customers and contract types.
  • Develops technical documentation for the operation, testing, and maintenance of aircraft systems and components.
  • Evaluates engineering designs for supportability across multiple equipment subsystems and validates compliance with established supportability criteria.
  • Identifies supportability gaps, initiates resolution activities, and assists in developing recommendations to achieve support objectives.
  • Analyzes and develops preliminary maintenance tasking, repair level analysis, scheduled maintenance programs, and related resource requirements.
  • Develops and maintains technical publication elements for new and fielded major equipment systems and multiple subsystems.
  • Participates in and may conduct customer technical and program reviews to communicate supportability requirements, status, and recommendations.
  • Collaborate with cross-functional teams to develop and improve Integrated Logistics Support solutions.

Basic Qualifications (Required Skills/Experience):
  • 10+ years of experience working with and partnering with cross-functional teams on projects and initiatives.
  • 10+ years of experience gathering, preparing and analyzing technical data for the development support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product lifecycle.
  • Experience with and proficiency in Microsoft Office Suite.

Preferred Qualifications (Desired Skills/Experience):
  • Bachelor's degree or higher or equivalent work experience.
  • Project or Program Experience
  • EVM/CAM Experience.
  • Familiar with S1000D standards and formats.
  • Understanding of how to read and interpret engineering drawing and models.

Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Conflict Of Interest:
Successful Candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: 100,300 - 135,700
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
  • E-Verify (English)
  • E-Verify (Spanish)

Right to Work Statement
  • Right to Work (English)
  • Right to Work (Spanish)

What Boeing employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom