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Supportability Specialist Jobs (NOW HIRING)

The SAP Hybris Java Specialist will work in creating the package solution for customers who require ... Act as gatekeeper of the SAP Hybris landscape to ensure scalability and supportability is built ...

$95K - $115K/yr

Entarian is seeking a Logistics Management Specialist, SME to support Product Manager (PdM) Multi ... 56 (Logistics Supportability Planning and Procedures in Army Acquisition), AR 700-138 (Army ...

$95K - $115K/yr

Entarian is seeking a Logistics Management Specialist, SME to support Product Manager (PdM) Multi ... 56 (Logistics Supportability Planning and Procedures in Army Acquisition), AR 700-138 (Army ...

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Supportability Specialist information

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$38K

$85.5K

$132K

How much do supportability specialist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for supportability specialist in the United States is $85,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a supportability specialist?

A Supportability Specialist is a professional who ensures that products, systems, or services are designed and maintained in a way that makes them easy to support throughout their lifecycle. They analyze technical documentation, collaborate with engineering and support teams, and identify potential issues that could affect maintenance or customer support. Their goal is to improve product reliability, streamline troubleshooting, and reduce downtime for end users. This role is commonly found in industries like technology, manufacturing, and defense, where long-term product support is critical.

How does a supportability specialist typically collaborate with engineering and product teams to improve customer support outcomes?

Supportability Specialists play a crucial role in bridging the gap between customer support and technical teams. They frequently collaborate with engineering and product teams to analyze recurring customer issues, identify underlying product or process challenges, and recommend changes that enhance product usability and support efficiency. This collaboration often involves attending cross-functional meetings, preparing detailed case studies or reports, and advocating for customer-centric improvements. As a result, Supportability Specialists help ensure that support feedback is integrated into product development cycles, ultimately leading to better customer experiences.

What are the key skills and qualifications needed to thrive as a supportability specialist, and why are they important?

To thrive as a Supportability Specialist, you need expertise in troubleshooting, technical documentation, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with support ticketing systems, diagnostic tools, and ITIL best practices or certifications is typically required. Strong analytical thinking, communication, and cross-functional collaboration skills make someone stand out in this role. These skills and qualities are essential for ensuring products are maintainable, support processes are efficient, and customer issues are resolved effectively.

What is the difference between Supportability Specialist vs Customer Support Analyst?

AspectSupportability SpecialistCustomer Support Analyst
Required CredentialsTypically requires technical certifications, industry-specific knowledge, and sometimes a degree in engineering or ITOften requires customer service experience, communication skills, and sometimes a degree in business or related fields
Work EnvironmentPrimarily technical, involving product analysis, troubleshooting, and improving support processesCustomer-facing, focusing on resolving user issues and providing support via calls, emails, or chat
Employer & Industry UsageUsed in tech, manufacturing, and engineering sectors to enhance product support and reliabilityCommon across retail, telecom, and software industries for customer service roles

The Supportability Specialist focuses on technical support, product improvement, and ensuring support processes are efficient, often working behind the scenes. In contrast, the Customer Support Analyst interacts directly with customers to resolve issues and improve user satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

What are popular job titles related to Supportability Specialist jobs?

For Supportability Specialist jobs, the most frequently searched job titles are:

Infographic showing various Supportability Specialist job openings in the United States as of September 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $85,453 per year, or $41.1 per hour.

Support Engineering Data Specialist 3

Del Rey, CA • On-site

Chipton Ross
Recruiting and Staffing Services • 51 - 200 employees

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Key responsibilities

  • Interpret and analyze engineering data, reliability and maintainability data, supply chain data, and customer operations to develop support solutions and technical data.

  • Create, review, and maintain technical documentation for aircraft systems and components, including flight manuals, operating manuals, and checklists.

  • Collaborate with subject matter experts and support the development and accuracy of technical publications and support systems.


Job description

Job Description
Job #217635
Chipton-Ross is seeking 2 Support Engineering Data Specialists (Level 3) for a contract opportunity in Oklahoma City, OK.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE)
• Minimum 5 years' experience with the use of Flight series publication and forms (military/commercial derivative flight manuals)
• Flight or flight training experience (pilot, flight engineer, flight training)
• Demonstrates proficiency in use of military/commercial derivative flight series manuals.
• Ability to read and interpret complex engineering drawings, specification, and system description documents.
• Ability to work on multiple projects with varying level of requirements efficiently and effectively.
• Experience using Microsoft Office Suite, in particular MS Word, and Adobe Acrobat Pro.
POSITION RESPONSIBILITIES
Interprets and analyzes engineering data, reliability and maintainability data, supply chain data, and customer operations and support concepts to develop support solutions and products including support analysis, provisioning solutions, spares solutions and maintenance, inspection, and support technical data. Provides recommendations on product supportability and establishes operation maintenance tasks and support resources. Develops support systems to achieve supportability requirements. Identifies and analyzes logistics support candidates from product definition and develops logistics support analysis records and reports. Determines spares provisioning requirements and establishes recommendation for spare and replacement parts, levels, and stocking. Writes and maintains technical documentation for operating, testing, inspecting and maintaining aircraft systems and/or components. Evaluates aircraft and/or fleet operational performance, reliability, and availability to establish maintenance concepts. Restriction: For level 1 and 2 only, in locations where SPEEA representation applies, this job family will be covered by the terms of the collective bargaining agreement. Develops, analyzes, collects, and stores various system support technical data elements and specification to evaluate and make recommendations. Provides recommendations on product supportability and establishes operation maintenance tasks, resources, and support systems to achieve supportability requirements for multiple equipment subsystems. Identifies and analyzes logistics support candidates from product definition and develops logistics support analysis records and report. Determines spares provisioning requirements for spare and replacement parts, levels, and stocking for multiple customers under a single contract type. Prepares and maintains technical documentation for operating, testing, and maintaining aircraft systems/ components. Reviews and evaluates aircraft and/or fleet operational performance, reliability, and availability for a single airline customer, aircraft type and system specialty.
• Create and revise military flight documents (Aircraft Flight Manuals, Operating Manuals, Pilot Abbreviated Checklist, Operating Handbooks, Weapons Manuals, Weight & Balance.
• Collects, researches and analyzes engineering source data and specifications
• Lead activities to define, document and maintain multiple flight manuals, checklist, and crew operations procedures.
• Collaborate with Subject Matter Experts such as system engineers, technicians, flight test engineers, pilots, and publications personnel.
• Develops technical publication project plan, budget and baseline schedules.
• Conducts peer reviews of completed publication elements. Conduct peer reviews, quality checks and validation of technical publications
• Actively interface with customers to support the development and accuracy of each product you are tasked to maintain.
PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE)
• Prior pilot, radar navigator, flight engineer or electronic warfare officer.
• Flight crew experience
• Experience using Arbortext Editor and Standard Generalized Markup Language (SGML)
• Pilots license, or military aviation experience
• Working knowledge of Military Specifications and Commercial Standards
REQUIRED EDUCATION
Accredited education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master +4 years' related work experience, or 10 years' related work experience, etc.).
WORK HOURS
FULL TIME/FIRST SHIFT; 7:00 AM - 4:00 PM
ADDITIONAL
Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.
ADDITIONAL INFORMATION
  • Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.
  • Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
  • Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

For more information, please apply or contact:
Rochelle Anderson 800.927.9318 x280
randerson@chiptonross.com
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.

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About Chipton-Ross

Sourced by ZipRecruiter

Chipton-Ross, based in El Segundo, California, is a leading provider of staffing and recruitment services in the US. The company is renowned for its specialization in fields like engineering, information technology, aircraft manufacturing, and other technical industries. Founded in 1983, Chipton-Ross has grown to become a recognized name in the national recruitment arena with a reputation for integrity, quality, and excellence in management. The company's mission is to provide cost-effective staffing solutions that allow their clients to maximize the power of their people, enhancing both perspective and productivity.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

El Segundo, CA, US

Year founded

1983