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Support Team Lead Jobs (NOW HIRING)

Gn

Community Support Team Lead

Chicago, IL

Community Support Team Lead ABOUT YOU: * You are a strong communicator and a naturalgo-getter. * You know how to engage with people in public-facing spaces while balancing empathy, professionalism ...

Sevita

Direct Support Team Lead

La Habra, CA · On-site

$27/hr

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Ohio Valley Physicians

Peer Support Team Lead

Massillon, OH · On-site

$16 - $20.50/hr

Lead thePeerSupport/BHTstaff and promote a team environment. * Implement processesand procedures specific tothe peer support/BHTdepartments. * Assures compliance with established protocols, policies ...

CBRE

Sales Support Team Lead

Palo Alto, CA · On-site

$100K/yr

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. This ...

Motorola

Technical Support Team Lead

Allen, TX · On-site

$65K - $75K/yr

As a Technical Support Team Lead, you will work in a people-first culture designed to elevate both team performance and the overall customer experience. You will oversee resource utilization, phone ...

Via

Driver Support Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

Via

Driver Support Team Lead

Fort Worth, TX

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

Sevita

Direct Support Team Lead

Bemidji, MN · On-site

$22/hr

We provide people with quality services and individualized supports that lead to growth and ... And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals ...

Sevita

Direct Support Team Lead

Geneva, OH · On-site

$12.75 - $15.50/hr

... Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA · On-site

Minimum of 5 years in a technical desktop support role, with at least 1-2 years of experience in a team lead, supervisory, or senior escalation capacity * Industry Environment: Proven experience ...

Sevita

Direct Support Team Lead

La Habra, CA · On-site

$33.80/hr

With our dedicated team and experienced staff, we provide person-centered services that help people ... We provide people with quality services and individualized supports that lead to growth and ...

AIR Communities

Sales & Support Team Lead

Denver, CO · On-site

$31 - $34/hr

... supporting high-value customer interactions, driving lead conversion, and ensuring consistent, high-quality customer experiences. Provides guidance to the team, reinforces sales strategies, and ...

Easterseals UCP

Community Support Team Lead

Raleigh, NC · On-site

$57K/yr

Easterseals Port Health is hiring a Community Support Team (CST)-Team Lead . This role offers a flexible schedule working partly remote and the other within the community. CST is a direct and ...

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All JobsSupport Team Lead Jobs

Support Team Lead information

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$31K

$161.2K

$206K

How much do support team lead jobs pay per year?

As of Jul 8, 2026, the average yearly pay for support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Team Lead, and why are they important?

To thrive as a Support Team Lead, you need strong leadership abilities, problem-solving skills, and experience in customer support, often backed by a relevant degree or equivalent experience. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and reporting platforms, is typically required. Outstanding communication, conflict resolution, and team-motivating abilities help you excel in this role. These skills are crucial for driving team performance, ensuring customer satisfaction, and effectively managing support operations.

What is the difference between Support Team Lead vs Customer Service Supervisor?

AspectSupport Team LeadCustomer Service Supervisor
CredentialsTypically requires experience in support roles, sometimes certifications in customer support or ITOften requires experience in customer service, with some roles preferring supervisory or team lead certifications
Work EnvironmentLeads support teams in technical or product support settings, often in IT, tech, or software companiesSupervises customer service teams in call centers, retail, or service industries
Employer & Industry UsageCommon in tech, IT, software, and technical support industriesCommon in retail, hospitality, and general customer service sectors

The Support Team Lead and Customer Service Supervisor roles both involve overseeing support or customer service teams, but the Support Team Lead typically focuses on technical or product support in tech industries, requiring specific support experience. The Customer Service Supervisor generally manages customer service teams in retail or service sectors, emphasizing customer relations skills. Both roles require leadership abilities but differ in industry focus and technical requirements.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Support team leads often manage these challenges by overseeing team performance and providing training, which can help reduce individual stress levels. The job environment and workload can influence how stressful the role feels for each individual.

What jobs pay 4000 a week without a degree?

Support Team Lead roles typically do not pay $4,000 a week without relevant experience and leadership skills. High-paying roles that can reach this level often require specialized skills, certifications, or extensive experience in fields like sales, technical support, or management, but most such positions also value formal education or industry-specific training. Generally, earning this level of income without a degree involves roles in sales, real estate, or entrepreneurship, rather than support team leadership positions.

What is the salary range for a team lead?

The salary range for a Support Team Lead typically falls between $50,000 and $80,000 annually, depending on experience, location, and industry. Additional compensation may include bonuses, benefits, and opportunities for professional development.

What does a support team lead do?

A support team lead oversees customer support teams, ensuring efficient resolution of client issues and maintaining high service quality. They coordinate team activities, provide training, monitor performance metrics, and often use support tools like ticketing systems to manage workflows.

How does a Support Team Lead typically balance managing team performance with handling escalated customer issues?

As a Support Team Lead, you'll often juggle overseeing your team's daily performance—such as monitoring KPIs, providing coaching, and facilitating training sessions—while also acting as the point of contact for escalated or complex customer issues. This dual responsibility requires strong time management and prioritization skills. Many organizations support Team Leads with tools and regular check-ins, so you can efficiently delegate routine tasks and focus on high-impact interventions both for staff development and customer satisfaction. Successful Support Team Leads foster a collaborative environment, ensuring open communication between team members and other departments like Product or Engineering.
More about Support Team Lead jobs
What states have the most Support Team Lead jobs? States with the most job openings for Support Team Lead jobs include:
Support Team Lead jobs near you
Infographic showing various Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Desktop Support Team Lead

Ascension Federal Services Inc.

Palm Beach Gardens, FL • On-site

Full-time

Re-posted 3 days ago

Job description

Desktop Support Team LeadLocation: Palm Beach, FL, 33410Job Description:

We are seeking a highly skilled Desktop Support Team Lead to join our team in Palm Beach, FL. The ideal candidate will have a strong background in desktop support and experience leading a team of technical professionals. The Desktop Support Team Lead will be responsible for overseeing the day-to-day operations of the desktop support team, providing technical guidance and support to team members, and ensuring that all desktop support issues are resolved in a timely and efficient manner.

Responsibilities:
  • Lead a team of desktop support technicians in providing technical support to end users
  • Manage and prioritize support tickets to ensure timely resolution of issues
  • Provide technical guidance and training to team members
  • Troubleshoot and resolve complex desktop support issues
  • Collaborate with other IT teams to ensure seamless integration of desktop support services
  • Develop and maintain desktop support documentation and procedures
Qualifications:
  • 5+ years of experience in desktop support
  • 5+ years of experience in a leadership or supervisory role
  • Strong knowledge of Windows 11/Office 365 and Mac operating systems
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

Apply