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Support Team Lead Jobs (NOW HIRING)

Side

Player Support Team Lead

Charleston, SC · On-site

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well ...

Sevita

Direct Support Team Lead

Portland, ME · On-site

$19.75/hr

Residential Group Home Team Lead Great opportunity for next step in your human services career ... In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Vim

Technical Support Team Lead

New York, NY · On-site

$125/hr

Lead a team of tier 2 technical support specialists supporting external clients and end users including, healthcare providers, health systems, and value-based care organizations using Vim within ...

CBRE Group, Inc.

Sales Support Team Lead

Palo Alto, CA · On-site

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. This ...

Sevita Health

Direct Support Team Lead

Southborough, MA · On-site

$17.25/hr

... Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

QED Systems, Inc.

IT Support Team Lead

Virginia Beach, VA · On-site

$27 - $32/hr

Job Title: IT Support Team Lead Job Location: Virginia Beach, VA Job Category: Information Technology Job Status: Full Time Salary Range: $27-$32/hr An established engineering firm has an immediate ...

eProductivity Software

UT · On-site

Customer Support Team Lead Accelerate Performance. About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our ...

Clipboard Health

Customer Support Team Lead

As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team ... Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and ...

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Support Team Lead information

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$31K

$161.2K

$206K

How much do support team lead jobs pay per year?

As of Sep 15, 2026, the average yearly pay for support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support team lead?

To thrive as a Support Team Lead, you need strong leadership abilities, problem-solving skills, and experience in customer support, often backed by a relevant degree or equivalent experience. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and reporting platforms, is typically required. Outstanding communication, conflict resolution, and team-motivating abilities help you excel in this role. These skills are crucial for driving team performance, ensuring customer satisfaction, and effectively managing support operations.

How does a support team lead balance managing team performance with handling escalated customer issues?

As a Support Team Lead, you'll often juggle overseeing your team's daily performance—such as monitoring KPIs, providing coaching, and facilitating training sessions—while also acting as the point of contact for escalated or complex customer issues. This dual responsibility requires strong time management and prioritization skills. Many organizations support Team Leads with tools and regular check-ins, so you can efficiently delegate routine tasks and focus on high-impact interventions both for staff development and customer satisfaction. Successful Support Team Leads foster a collaborative environment, ensuring open communication between team members and other departments like Product or Engineering.

What is the difference between Support Team Lead vs Customer Service Supervisor?

AspectSupport Team LeadCustomer Service Supervisor
CredentialsTypically requires experience in support roles, sometimes certifications in customer support or ITOften requires experience in customer service, with some roles preferring supervisory or team lead certifications
Work EnvironmentLeads support teams in technical or product support settings, often in IT, tech, or software companiesSupervises customer service teams in call centers, retail, or service industries
Employer & Industry UsageCommon in tech, IT, software, and technical support industriesCommon in retail, hospitality, and general customer service sectors

The Support Team Lead and Customer Service Supervisor roles both involve overseeing support or customer service teams, but the Support Team Lead typically focuses on technical or product support in tech industries, requiring specific support experience. The Customer Service Supervisor generally manages customer service teams in retail or service sectors, emphasizing customer relations skills. Both roles require leadership abilities but differ in industry focus and technical requirements.

How much money does a support team lead make?

Support team leads typically earn a median annual salary between $50,000 and $80,000, depending on experience, industry, and location. They often oversee customer support teams, coordinate workflows, and may require skills in communication and leadership tools like CRM software.
More about Support Team Lead jobs

What states have the most Support Team Lead jobs?

States with the most job openings for Support Team Lead jobs include:

What are popular job titles related to Support Team Lead jobs?

For Support Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Player Support Team Lead

Charleston, SC • On-site

Side
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Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Player Support - Team Leader

As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live service delivery.

You will be responsible for creating an environment where people can succeed through structured coaching, performance management, operational guidance, and continuous development.

Working closely with Quality, Training, Operations, and Workforce Management, you will help ensure the team delivers a consistent player experience while meeting operational expectations.

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