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Support Operations Lead Jobs (NOW HIRING)

Anysphere, Inc

Support Operations Systems Lead

About the role We're hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale. This is a hands-on ...

Hiya

Support Platform & Operations Lead

Seattle, WA · On-site

About the Role Hiya is hiring a Support Platform & Operations Lead to define, build, and evolve how product support works across the company. This role exists because support is becoming a more ...

Harvey

Support Operations Engineer

New York, NY · On-site

$104K - $156K/yr

Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is ...

Harvey

Support Operations Engineer

San Francisco, CA · On-site

$104K - $156K/yr

Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is ...

Concept Plus, LLC

Operations Lead

Dayton, OH · On-site

About the role Concept Plus is seeking an Operations Lead to support operational sustainment, continuity, and service delivery for a client program. This role is responsible for leading and ...

Concept Plus

Operations Lead

Dayton, OH · On-site +1

About the role Concept Plus is seeking an Operations Lead to support operational sustainment, continuity, and service delivery for a client program. This role is responsible for leading and ...

Via

Support Operations Team Lead

Fort Worth, TX

$55K - $65K/yr

The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team ...

via.com

Support Operations Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

Support Operations Team Lead Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental ...

Ingredion

Operations Lead

Cedar Rapids, IA

Additionally, you will play a key role in supporting growth initiatives and fostering cross ... Lead day-to-day facility operations, monitor performance trends, and ensure timely resolution of ...

Via

Support Operations Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team ...

Model N

Manager, Support Operations

Build, develop, and lead a high-performing team, setting clear expectations, coaching for growth ... Operations, Technical Support, or related roles in a B2B or complex product environment

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Support Operations Lead information

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$12

$27

$64

How much do support operations lead jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for support operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is an operations lead salary?

The salary for an Operations Lead typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. This role often requires strong organizational and leadership skills, with some positions offering bonuses or performance incentives.

What is the role of an operations lead?

An operations lead is responsible for overseeing daily business activities, coordinating teams, and ensuring efficient processes. They often manage resources, implement policies, and use tools like project management software to optimize operations and meet organizational goals.

What job makes $10,000 a month without a degree?

Support Operations Lead is typically a managerial role that may require experience and skills in customer support, operations, and team management, but it generally does not require a college degree. Salaries of $10,000 or more per month are possible in senior or specialized support roles, especially in large companies or tech industries, often with strong leadership and technical skills. Achieving this income level usually involves extensive experience, certifications, or expertise in the field.

What does an operations support lead do?

An operations support lead manages and coordinates daily support activities within an organization, ensuring smooth functioning of processes and resolving operational issues. They often oversee support teams, utilize tools like ticketing systems, and implement procedures to improve efficiency and service quality.
What cities are hiring for Support Operations Lead jobs? Cities with the most Support Operations Lead job openings:
What states have the most Support Operations Lead jobs? States with the most job openings for Support Operations Lead jobs include:
Support Operations Lead

Support Operations Lead

Your Money Line

Indianapolis, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

About the Role

This role blends strong technical aptitude with robust client-facing communication skills. As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line, which means you'll handle day-to-day customer interactions and design, implement, and continuously improve our support infrastructure, processes, and standards. You've built something like this before, and you're ready to do it again.

You will own the customer support experience across chat, email, and ticketing systems while helping to refine best practices - reporting to the Director of Client Success. This is a hybrid role based out of our Indianapolis office.

To succeed as a Support Operations Lead, you should be an effective communicator, possess broad technical competency, and strong multitasking skills.

About Your Money Line

Money is the #1 stressor for American workers-and we're on a mission to create financial stability and confidence for all. YML is a leading financial wellness benefit pairing AI-powered software with empathetic human coaching to change the financial lives of thousands of households-from teachers to nurses and everyone in between. With YML, employees get help with everyday money challenges, and employers see gains in team wellness, retention, and engagement.

Your Money Line was founded by Peter Dunn (aka Pete the Planner) and is funded by leading Midwest investors, such as Allos Ventures, First Trust Capital Partners, Elevate Ventures, and CareSource.

Key Responsibilities

  • Design and own the support infrastructure, processes, and standards that will scale with the business
  • Analyze ticket trends to identify product issues, user friction, and improvement opportunities
  • Partner with Product and Engineering teams to escalate bugs and advocate for resolution
  • Create and maintain internal documentation and customer-facing help resources
  • Serve as the primary point of contact for customer support inquiries via chat, email, and support tickets
  • Deliver timely, accurate, and empathetic support to end users and employer clients
  • Troubleshoot technical issues across mobile and desktop applications
  • Translate complex technical issues into clear, user-friendly explanations
  • Track and report on Service Level Agreements (SLAs) and resolution time standards
  • Help refine support processes to improve efficiency and customer satisfaction

Requirements

  • 2-4 years of experience in customer support or technical support, preferably in a SaaS environment
  • Strong technical aptitude with the ability to troubleshoot software issues
  • Ability to read API documentation, trace integration issues, and communicate technical failures to engineering teams (no coding required, but you need to understand what's breaking and why)
  • Experience working with ticketing/support platforms
  • Excellent written communication skills (clear, concise, professional)
  • Ability to manage multiple priorities and meet SLA/Time Service expectations
  • Experience building or scaling a support function from scratch (preferred)
  • Familiarity with mobile (iOS/Android) and web application support (preferred)
  • Experience supporting B2B customers and/or employer-sponsored benefits platforms (preferred)

Benefits

  • Medical Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • 401k with a 4% match
  • Company equity options
  • Work laptop
  • Unlimited wellness time off
  • Unlimited paid time off
  • Hybrid office model
  • Paid holidays
  • Paid maternity, paternity, and adoption leave
  • HSA and employer HSA contribution
  • Office snacks
  • Regular employee events
  • Fun startup culture
  • Voted a "Best Place to Work in Indiana" 2023, 2024, 2025, 2026

If you feel you meet these qualifications, you get excited by the idea of helping millions of people achieve financial stability, and you want to work with a diverse, hardworking team - we'd love to meet you.

Employment Type: FULL_TIME

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