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Support Operations Lead Jobs (NOW HIRING)

Anysphere, Inc

Support Operations Systems Lead

About the role We're hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale. This is a hands-on ...

Harvey

Support Operations Engineer

San Francisco, CA · On-site

$124K - $185K/yr

Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is ...

CFS

Accounting Operations Lead

Dayton, OH · On-site

$70K - $80K/yr

Accounting Operations Lead Dayton, OH Salary: $70,000 - $80,000 Why This Opportunity Stands Out ... Join a stable manufacturing organization where accounting directly supports operational success.

PTR Global

Facility Operations Lead

Abernathy, TX · On-site

$123K/yr

Position: Facility Operations Lead Location: Abernathy, Texas Lubbock Tx Job ID: 176378 Job ... Ensure building readiness and resiliency to support operational demands. * Provide expertise in ...

Pacific Commercial Services

Operations Lead

Kapolei, HI · On-site

$85K/yr

With respect to compliance, you will support operational compliance execution and respond to daily ... Lead plays a central role in advancing PCS's three-year operational transformation while ...

Umatilla Electric Cooperative

Operations Lead

Hermiston, OR · On-site

$193K - $238K/yr

The Operations Lead is responsible for overseeing and implementing project management that covers ... Supports company policies and procedures and develops specific operating procedures for approval.

Altitude Trampoline Park

Operations Lead

Austell, GA · On-site

Lead daily park operations while ensuring all departments are operating efficiently. * Execute ... Support scheduling adjustments during operational needs. Guest Experience * Deliver exceptional ...

ITCAPS LLC

Operations Lead

Dalton, GA · On-site

We are seeking an experienced Operations Lead to support onsite data center and warehouse operations. The role will coordinate the delivery, staging, placement, and deployment of next-generation AI ...

Booz Allen Hamilton, Inc.

IAM Operations Lead

Reston, VA · On-site

$99K - $225K/yr

As an IAM Operations Lead, you'll manage the ongoing administration, maintenance, monitoring, and ... From supporting certificate authorities and credential management systems to troubleshooting ...

Booz Allen Hamilton

IAM Operations Lead

Mclean, VA · On-site

$99K - $225K/yr

IAM Operations Lead The Opportunity: As an IAM Operations Lead, you'll manage the ongoing ... From supporting certificate authorities and credential management systems to troubleshooting ...

Lucchese

Operations Lead

Dallas, TX · On-site

Operations Lead The Operations Lead is responsible for supporting the store management in the day-to-day operations of the location to ensure the proper conditions for success are being created and ...

Booz Allen Hamilton

IAM Operations Lead

Washington, DC · On-site

$99K - $225K/yr

IAM Operations Lead The Opportunity: As an IAM Operations Lead, you'll manage the ongoing ... From supporting certificate authorities and credential management systems to troubleshooting ...

Booz Allen Hamilton

IAM Operations Lead

Reston, VA · On-site

$99K - $225K/yr

IAM Operations Lead The Opportunity: As an IAM Operations Lead, you'll manage the ongoing ... From supporting certificate authorities and credential management systems to troubleshooting ...

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Support Operations Lead information

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How much do support operations lead jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for support operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What does a support operations lead do?

A support operations lead manages and improves customer support processes, ensuring efficient service delivery. They often oversee support teams, analyze performance metrics, and implement tools or systems to enhance customer satisfaction and operational efficiency.

What is a support operations lead position?

A support operations lead is responsible for managing and optimizing customer support processes, ensuring efficient service delivery, and leading support teams. They often analyze support metrics, implement improvements, and coordinate with other departments to enhance customer satisfaction. Strong leadership, communication skills, and familiarity with support tools like ticketing systems are essential for this role.

What cities are hiring for Support Operations Lead jobs?

Cities with the most Support Operations Lead job openings:

What states have the most Support Operations Lead jobs?

States with the most job openings for Support Operations Lead jobs include:

Support Operations Systems Lead

Anysphere, Inc

Remote

Full-time

Re-posted 29 days ago

Job description

User Ops • Full-time • Remote
Apply
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the role
We're hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale.
This is a hands-on technical support operations role for someone who can move fluidly between live triage of our projects, backlog management of internal requests, systems health, stakeholder communication, and end-to-end program ownership. You'll work across ticketing workflows, routing logic, queue health, labeling taxonomy, escalation paths, workforce signals, and internal tooling requests.
The ideal person is more technical than a traditional operations lead, more hands-on than a traditional TPM, and less software-engineering-heavy than a dedicated SWE. You should be comfortable investigating messy operational issues, making or coordinating safe system changes, pushing back on unclear requests, and turning recurring problems into durable improvements.
What you'll do
  • Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling.
  • Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off.
  • Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams.
  • Help maintain the team's roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work.
  • Drive smaller technical and operational programs end-to-end, being responsible for discovery, scoping and execution, rollout, documentation and success metrics.
  • Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures.
  • Use Cursor and AI-native workflows to reduce manual toil, investigate issues, summarize signals, draft documentation, test changes, and improve how the team operates.

You may be a fit if
  • You have experience in support operations, systems operations, technical program management, or a similarly cross-functional technical systems role.
  • You are comfortable working close to operational systems such as ticketing platforms, routing workflows, queue configuration, labels/taxonomies, dashboards, Slack workflows, and internal tools.
  • You are technical enough to investigate system issues, read configuration or code, and partner effectively with engineers, even if you are not primarily a software engineer.
  • You are excellent at triage and prioritization: when several things are broken or ambiguous, you can quickly determine what is urgent, what needs investigation, what needs escalation, and what should become a longer-term fix.
  • You can own work end to end: clarify the problem, align stakeholders, sequence the work, communicate tradeoffs, launch safely, and measure whether the change worked.
  • You are comfortable pushing back thoughtfully and can tell stakeholders "not yet," "not this way," or "this should be part of a broader fix" while maintaining trust.
  • You are energized by a role that blends firefighting with systems-building, and you have a strong bias toward action, clarity, and continuous improvement.

Apply