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Support Operations Lead Jobs in Tennessee (NOW HIRING)

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

They will collaborate with growth, branch operations, and use Freeman tools to accurately project ... Role will support the Modular Build Systems team in the warehouse and show site. Show site ...

The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards ...

DevOps Lead

Brentwood, TN · On-site

$120K - $140K/yr

Lead the design, implementation, and operation of Azure Kubernetes Service platforms and secure ... Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity ...

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Support Operations Lead information

What does a support operations lead do?

A support operations lead manages and improves customer support processes, ensuring efficient service delivery. They often oversee support teams, analyze performance metrics, and implement tools or systems to enhance customer satisfaction and operational efficiency.

What is a support operations lead position?

A support operations lead is responsible for managing and optimizing customer support processes, ensuring efficient service delivery, and leading support teams. They often analyze support metrics, implement improvements, and coordinate with other departments to enhance customer satisfaction. Strong leadership, communication skills, and familiarity with support tools like ticketing systems are essential for this role.

What cities in Tennessee are hiring for Support Operations Lead jobs?

Cities in Tennessee with the most Support Operations Lead job openings:

ETS Operations Lead, ETS

Lipscomb University

Nashville, TN • On-site

$70 - $90/hr

Other

Re-posted 14 days ago


Job description

University Main Campus
1 University Park Dr
Nashville, TN 37204, USA

Looking for an individual to fill the critical leadership role of Operations Lead of ETS reporting to the AVP of ETS, responsible for maintaining the team’s stability, performance, and culture. This position orchestrates the day‑to‑day activities of a hybrid technical workforce across Sound, Lighting, and Video Production, ensuring optimized workflows and consistent service standards for University events. As a vital bridge between ETS and the broader University community, the Lead cultivates strong partnerships and manages complex logistics to ensure operational readiness for event support of all sizes. By providing direct coaching and technical leadership, the Operations Lead ensures seamless continuity and prevents disruption to essential workflows.

Key Responsibilities and Business Need 1. Team Management and Oversight

Reporting to the AVP of ETS, the Operations Lead orchestrates the day-to-day activities of the technical workforce across sound, lighting, and video disciplines. This role is essential for optimizing workflows, balancing resources, and ensuring the team consistently meets deadlines and event service standards.

2. Hybrid Workforce Management

A pivotal aspect of this role is the daily management of a hybrid workforce, overseeing both full‑time staff and freelance technicians. This position ensures the ETS team maintains the agility required for variable workloads, scheduling, and rapid‑response scenarios, providing seamless continuity for all technical event support.

3. University Community Relationship Building

As a bridge between ETS and the broader University, the Operations Lead cultivates strong partnerships with departments, faculty, staff and University‑sponsored events—directly enabling consistent, high‑quality service delivery and a visible ETS presence.

4. Event Support and Execution

This role contributes directly to event setup and technical support in service of ETS’s mission. The Operations Lead ensures appropriate staffing, coordinated logistics, and full operational readiness for events of all sizes, preserving both quality and continuity across a high volume of requests.

5. Driving Positive Team Culture

The Operations Lead contributes significantly to fostering a positive, collaborative, and inclusive team culture. Through direct engagement, coaching, and communication, this role helps maintain morale, promote team cohesion, retention, and embodies ETS values.

Travel Required

YES (minimal, but might be necessary for the annual Board of Trustee Retreat)

Work Experience

5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production.

Qualifications

5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Lipscomb University logo

About Lipscomb University

Sourced by ZipRecruiter

Born from the powerful vision of courageous leaders, Lipscomb University leads at the forefront as pioneers in Christ-centered higher education, magnifying the best in everyone we encounter on our campus, in our community and around the world. Forged by the trials and opportunities of 130 years of pursuing excellence in education, we continually reimagine and refine our methods to fulfill our mission—preparing learners for purposeful lives through rigorous academics and transformative experiences. Lipscomb offers an intellectually challenging academic program with a commitment to continual spiritual formation while engaging the world.

Industry

Colleges, universities, and professional schools

Company size

501 - 1,000 Employees

Headquarters location

Nashville, TN, US

Year founded

1891

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