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Support Manager Jobs in Winder, GA (NOW HIRING)

Generation Strategy & Support Mgr

Atlanta, GA ยท On-site

$96K - $133K/yr

Generation Strategy & Support Manager Location: Georgia Power Organization: Generation Services Reports To: Director, Generation Services Relocation assistance may be provided. Georgia Power is ...

Generation Strategy & Support Mgr

Atlanta, GA ยท On-site

$96K - $133K/yr

Generation Strategy & Support Manager Location: Georgia Power Organization: Generation Services Reports To: Director, Generation Services Relocation assistance may be provided. Georgia Power is ...

Manager, Child Support Services Agency: Department of Human Services Job Requisition ID: JR0000003989 Shift: Day (United States of America) Compensation Details: $55,016.93 Stronger Families for a ...

Showing results 21-40

Support Manager information

See Winder, GA salary details

$19.8K

$59.9K

$106.7K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Winder, GA is $59,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $80,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Winder, GA?

The most popular types of Support jobs in Winder, GA are:

What job categories do people searching Support Manager jobs in Winder, GA look for?

The top searched job categories for Support Manager jobs in Winder, GA are:

What cities near Winder, GA are hiring for Support Manager jobs?

Cities near Winder, GA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Winder, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,900 per year, or $28.8 per hour.

Generation Strategy & Support Mgr

Fayette Chamber of Commerce

Atlanta, GA โ€ข On-site

$120 - $150/hr

Other

Medical, Retirement

Posted 3 days ago

New


Job description

Energy is
opportunity

Build a bright future with a Southern Company career.

Generation Strategy & Support Mgr

Atlanta, GA

Generation Strategy & Support Manager

Location: Georgia Power

Organization: Generation Services

Reports To: Director, Generation Services

Relocation assistance may be provided.

Georgia Power is seeking a strategic and forward-thinking leader to help shape the future of our generation fleet. As Manager, Generation Strategy & Support, you will play a key role in integrating new and emerging generation assets, advancing reliability and maintenance strategies, and driving cross-functional alignment that supports safe, reliable, and cost-effective operations. This is a unique opportunity to influence long-term asset performance, operational readiness, and business outcomes across Georgia Power's generation portfolio.

The Manager, Generation Strategy & Support provides strategic leadership for asset integration, maintenance and reliability planning, governance programs, and stakeholder engagement across Georgia Power's generation fleet. This role partners closely with Operations, Engineering, Finance, Supply Chain, OEMs, and external stakeholders to support long-term operational excellence and asset performance.

Key Responsibilities
  • Lead the integration of new and emerging generation assets into the operating fleet, ensuring operational readiness, reliability, and long-term performance.
  • Develop and maintain asset lifecycle, maintenance, and reliability strategies, including preventive, predictive, and condition-based maintenance programs.
  • Establish governance frameworks, decision-making processes, and change management practices that support operational excellence.
  • Develop multi-year maintenance roadmaps aligned with outage planning, resource requirements, and business objectives.
  • Partner across Operations, Engineering, Finance, Supply Chain, OEMs, and other stakeholders to drive alignment and execution.
  • Oversee and Support Long-Term Service Agreements (LTSAs) and strategic service contracts to ensure coordination, efficiency, performance, compliance, and value realization.
  • Oversee and Support engagement with co-owners and external partners through governance forums, strategic planning, and operational coordination.
  • Develop executive-level reports, presentations, and performance insights that inform strategic decisions.
  • Drive continuous improvement through standardization, accountability, problem solving, and process optimization.
Qualifications
  • Bachelorโ€™s degree in engineering, Business, Analytics, or a related field, or equivalent experience is preferred.
  • Extensive experience supporting electric generation or other highly regulated, asset-intensive industrial operations.
  • Established track record of leadership and enterprise-wide influence, with the ability to effectively align stakeholders and achieve business objectives across organizations.
  • Demonstrated leadership and ability to influence across organizations.
  • Experience in asset management, maintenance strategy, reliability, operations, program management, or performance improvement.
  • Strong communication, analytical, and stakeholder management skills.
Why Join Us?

This role offers the opportunity to help shape the future of Georgia Power Generation by influencing how assets are integrated, maintained, and optimized for long-term success. You'll work across the enterprise, engage with industry partners, and help deliver reliable, affordable energy to customers across Georgia.

Lead strategy. Drive performance. Help power Georgia's future.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and bene๏ฌts will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 20812

Job Category: Power Plant Operations & Maintenance

Job Schedule: Full time

Company: Georgia Power

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