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Support Manager Jobs in Wheeling, IL (NOW HIRING)

SCIGON

Field Support Manager

Oak Brook, IL · On-site

$90 - $120/hr

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of ...

Casechek

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

We are hiring our first Customer Support Manager to build and scale our Support function from the ground up. This is a hands‑on leadership role where you will manage a small team of Customer ...

Prince Industries LLC

IT Support Manager

Carol Stream, IL · On-site

$110 - $150/hr

Job Summary The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Wheeling, IL

Support Manager information

See Wheeling, IL salary details

$23.3K

$70.3K

$125.3K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Wheeling, IL is $70,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Wheeling, IL?

The most popular types of Support jobs in Wheeling, IL are:

What job categories do people searching Support Manager jobs in Wheeling, IL look for?

The top searched job categories for Support Manager jobs in Wheeling, IL are:

What cities near Wheeling, IL are hiring for Support Manager jobs?

Cities near Wheeling, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Wheeling, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,301 per year, or $33.8 per hour.

Field Support Manager

SCIGON

Oak Brook, IL • On-site

$90 - $120/hr

Other

Posted 12 days ago

Job description

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of high-quality end-user support services, drives operational excellence, manages escalations, and develops technical support personnel to meet business and customer needs.

Key Responsibilities
  • Lead, coach, mentor, and develop L2 Field Support technicians.
  • Conduct performance management activities including goal setting, evaluations, and development planning.
  • Foster a customer-focused, high-performance team culture.
  • Manage staffing, scheduling, and workforce planning to ensure adequate coverage.
Support Operations
  • Oversee day-to-day field support operations across assigned locations.
  • Ensure timely resolution of hardware, software, networking, and endpoint issues.
  • Monitor ticket queues and support metrics to ensure service commitments are achieved.
  • Drive continuous improvement initiatives to enhance support effectiveness and end-user satisfaction.
  • Act as the primary escalation point for critical incidents and unresolved support issues.
  • Coordinate with Service Desk, Infrastructure, Applications, and third-party vendors to drive issue resolution.
  • Facilitate communication during major incidents and service disruptions.
Resource Planning
  • Manage technician assignments and site coverage models.
  • Forecast resource requirements based on business growth and demand.
  • Support budgeting and asset planning activities.
Stakeholder Management
  • Build relationships with site leadership and business stakeholders.
  • Ensure support services align with organizational priorities.
  • Provide regular operational reporting and service updates.
QualificationsRequired
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • 5+ years of IT support experience.
  • 2+ years of people leadership experience.
  • Experience managing field services, desktop support, or end-user computing teams.
  • Strong incident and escalation management experience.
  • Excellent communication and stakeholder management skills.
Preferred
  • Experience supporting multiple sites or distributed operations.
  • ServiceNow or equivalent ITSM platform experience.
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